I need a 3 bedroom unit with the number of ppI I travel with. I understand that hurricane Ian was devastating here in Florida, when you are booking a room with 9 days they should notify you that the property is not ready for vacation guests. We were put on the 3rd floor and they have elevators, they are just out of service and that was not disclosed at checkin. And construction starts at 8 am on the dot. No matter the hammer drills and chop saws and again no mention at check in. Units have full kitchens but be prepared that they are very cheaply stocked for cooking necessities. Floors were filthy in the unit had to ask for them to mop 3 times, washing your feet before you got into bed was a necessity. They came and mopped with a “swiffer” that was just as black as the floors when they started. If I were an owner of these units and the way the managing property management company is handling them I would truly be upset. They are definitely not Ada compliant. When bringing any of this to the managers attention the tables were turned that I didn’t reach out once we checked in, I didn’t realize some of it for a day or two, I called front desk and they do not answer, you leave a message and hope they get back. Offered a discount for next trip.. Still here for 3 days what about now.

Our family of 5 stayed in a beach villa and it was fantastic. The unit was updated, very clean, and just a golf cart ride away from all of the amenities. The main pool was great with the pool bar reopened, a great food truck for lunch, water slides, etc. This was our first visit since Hurricane Ian and we were amazed by the progress. The food on the resort is limited, but there are several great restaurants opened close by. If you are thinking about visiting South Seas this summer, go for it. You won't be disappointed!

Very friendly staff. The amenities that have opened after the Hurricane are great. Weather was perfect. Great dining out on Sanibel and Green Flash Captiva.

This visit was booked thru HotelsOne/ Expedia on behalf of Seven Seas. I made it perfectly clear in my booking that we did not want to deal with stairs as we are late 70s and have physical limitations; however, they completely ignored that request and booked a second floor unit. When I tried to cancel, they said I was outside the cancellation deadline and they would not refund $2k. So, we decided to stay there and I requested a rate reduction; they waited until after we left to advise-no rate change. During our time at South Seas, especially upon departure, we struggled with carrying baggage and supplies on the stairs, plus we minimized our time enjoying the resort amenities, so we could avoid the stairs. It seems that our communications were routed by HotelsOne thru Eurobookings Customer Support Team and they implied that SouthSeas did not agree to a cancellation or rate reduction, when SouthSeas said it was not their decision, but a decision of HotelsOne. It seems that they like to redirect blame, leaving this customer very angry.

We had a great time during our stay! It was our first time to Captiva Island and it is such a beautiful location. We had such a fun time at the pool going down the water slide. Would also recommend reserving a cabana with access to a fridge and snacks during the day. I am excited to plan our trip back once the water park opens in 2025!