Carefree Resort & Conference Center

Overall it's pretty good. Definitely could use some improvements in places, but we had a good time. We bought the all inclusive spa package. Although it's confusing how they have it set up, please note that all the spa gratuities are extra almost everytime. You get the spa credit up to a certain amount, which only sometimes covers the service or session, then the service charge is added on top. So the all inclusive description of "gratuity included" does not apply to the spa gratuities, apparently because they changed the name to "service charge". This adds a lot, and then all the nickel and dining, it really adds up. But overall, it was nice to eat whatever, whenever and forget our wallets. The spa would be better if they actually kept people quiet but was nice when it wasn't crowded. It's pretty good overall but not sure it's worth the high price tag.

The staff, resort are beyond belief. The care, attention to detail and lack of pretentiousness was evident from check-in through checkout. The classes were varied with caring teachers. The resort upkeep was amazing. For example, one morning at 6:00 am they removed all the pool lounges and had them replaced by 8:30 am. I casually mentioned that the beds were hurting my back and the mattress was replaced within hours. I cannot wait to go back.

I chose this resort based on a strong recommendation from a coworker who had celebrated her birthday here. After researching all that the property had to offer, I decided it would be the perfect place to treat myself for my own birthday, especially after a challenging year. While the cost was high, I was willing to invest in a memorable and relaxing experience. Unfortunately, several issues during my stay left me disappointed: 1. No-Show Fee Despite Uncontrollable Travel Delays: I had booked a class for the day of my arrival, but due to flight delays, I wasn’t able to make it in time. I was charged a no-show fee and, although I requested that it be waived given the circumstances, the request was denied. I understand policies are in place for a reason, but I had hoped for a bit more flexibility or understanding given the situation. 2. Check-in and Bell Service Oversight: Upon check-in, I was told someone would escort me to my room. After waiting over 15 minutes with no assistance(while watching others receive help and tours) I eventually carried my own luggage. This felt dismissive and was a poor first impression. 3. Inconsistent Service at the Spa Pool: On Day 2, I chose to relax at the spa pool. Despite having the premium all-inclusive package, I was unable to get service for over two hours. The attendant walked past me multiple times and even served a group next to me without acknowledging my presence. At that point, I left feeling overlooked and uncomfortable. It no longer felt like a simple oversight, but something more intentional. 4. Lack of Acknowledgment on My Birthday: Although my birthday was clearly noted in my reservation and acknowledged by my spa therapist (who was wonderful), I never received the card or treat that the resort is said to offer guests on their special day. It was disappointing, especially when smaller gestures can go a long way in making guests feel valued. 5. Generic Follow-Up to My Concerns: I took the time to provide detailed feedback following my stay, but the response I received was clearly a generic message that didn’t address any of the specific concerns I raised. There was no apology, acknowledgment, or attempt to make things right. Given the reputation and price point of this resort, I expected a much higher level of service and guest care. Sadly, my experience didn’t reflect that. After checking out, I moved to a different resort where I received far better service and attention, which only highlighted how much this property. I was planning a return trip before this experience with a group of friends. After my experience, we have now booked at the second resort I stayed in and looking forward to the next visit.

I loved the classes, loved the instructors, and truly enjoyed the experience—but it was quickly ruined when my gold necklace, hidden in my makeup bag, was stolen from my room while I was at the spa. The only people who entered were housekeeping. I have stayed at many high-end hotels and never once had to worry about something hidden in my bag being stolen. I can’t help but feel I may have been targeted because I am Indian, and I’ve since seen another review from an Indian guest who also had gold stolen. For a resort that caters to high-end clientele, it’s disturbing that I even have to say this: if you go to Civana, use the safe or don’t bring anything valuable. I had planned to recommend Civana to my fitness coach with 25k+ followers, but after this experience, I won’t return or promote it until guest security is taken seriously. I also plan on contacting the City of Carefree and filing a police report regarding this theft. Civana needs to address this issue directly and take accountability for the safety of their guests.

Civana exceeded my expectations in every way. Every staff member is wonderful. The place is beautiful. Every inch of the property is impeccably designed and maintained. The class instructors/guides are caring, smart, personable, and inspirational. The little extras made the experience one to remember. You can tell that thought and care goes into planning the customer experience, and that every person employed here believes in the philosophy. Thank you for making this special for me! I definitely plan to return in the future.