Carefree Resort & Conference Center

I recently booked an eight-night stay at CIVANA Wellness Resort & Spa for July 10–18, 2027. I had been genuinely looking forward to this trip and was excited about the opportunity to enjoy a relaxing, restorative wellness experience. Unfortunately, my interactions with the reservation staff have left me feeling incredibly disappointed, offended, and disheartened before I've even arrived. While reviewing the resort's packages, I noticed a significant pricing discrepancy that I was hoping to better understand. When booking individually, the room, $225 daily spa package, $179 daily meal package, and $60 daily experience package totaled approximately $500–$1,000 less per week than the advertised all-inclusive package. This was particularly confusing because the all-inclusive package supposedly includes these same amenities, along with a 15% discount on room rates. Naturally, I reached out to ask for clarification. I wasn't requesting special treatment or complaining about the cost. I simply wanted to understand the value of purchasing the all-inclusive package when booking the exact same services individually appeared to be substantially less expensive. My initial email correspondence began pleasantly enough. However, when I continued asking questions, I felt abruptly dismissed and was directed to call if I had additional questions. I followed that suggestion, only to be met with a response that I found incredibly condescending and inappropriate. During the phone conversation, I was told, "Some of our packages just aren't for everyone's budgets." I was genuinely taken aback by this statement. At no point had I indicated that I could not afford the package. In fact, I had already made my reservation. My question was never about affordability; it was about understanding the pricing structure and why a guest would reasonably choose to pay substantially more for an all-inclusive package when the same services could be purchased separately for less. There is a significant difference between being unable to afford something and being financially responsible enough to question why you are being charged more for the same experience. Rather than providing a thoughtful explanation of the pricing discrepancy, the representative made what felt like an unnecessary assumption about my financial circumstances. For a luxury wellness resort that promotes mindfulness, compassion, and an elevated guest experience, I found this interaction particularly disappointing. I have absolutely no issue paying for a premium experience, and I fully understand that luxury accommodations come at a premium price. However, I do expect professionalism, transparency, and respectful communication when asking reasonable questions about a reservation involving a substantial financial commitment. Ultimately, I will be purchasing the services individually because doing so appears to save approximately $1,000. What I still don't understand is why the all-inclusive package costs considerably more when it advertises the same inclusions and an additional room discount. Unfortunately, that question was never adequately answered. What upsets me most isn't even the pricing discrepancy. It's the way I was made to feel for simply asking about it. I had been looking forward to this trip for quite some time. It was intended to be an opportunity to prioritize my mental health, wellness, and personal growth. Instead, what should have been an exciting booking experience has left me feeling judged, dismissed, and genuinely hurt. I haven't even arrived at CIVANA yet, and I'm already questioning whether the welcoming, compassionate atmosphere advertised by the resort will be reflected in the actual guest experience. I sincerely hope my stay is significantly better than my experience with the reservation staff. However, I believe prospective guests deserve to know that asking reasonable questions about package pricing may not be met with the professionalism or courtesy one would expect from a resort of this caliber. Luxury should be reflected not only in the price of an experience, but also in the way guests are treated. I truly hope CIVANA takes this feedback seriously, because I was genuinely excited about visiting, and it's heartbreaking to feel this disappointed before my vacation has even begun.

Beautiful spa and superb treatments—but an extremely frustrating experience with booking, communication, service, and billing\. I visited with three girlfriends for a day of relaxation\. The occasion was especially meaningful: it would have been our friend’s 46th wedding anniversary, and her husband had died in May\. We wanted to give her a peaceful day with friends\. Instead, arranging the visit required days of phone calls, contradictory information, and unsuccessful website attempts\. Our treatments were booked, but purchasing day passes through a third party was unnecessarily confusing\. Staff repeatedly told us we had only one treatment each before eventually locating our second appointments\. A promised callback to confirm everything never came\. Throughout the week, none of us could register for workshops through the website\. Once we arrived, reception directed us back to the website or kiosk, neither of which worked\. An attendant and his manager also tried unsuccessfully\. The manager also informed us the reception team was suppose to have booked the workshops upon arrival\. After approximately an hour, the manager finally wrote down our workshop requests\. By then, our preferred choices were full\. Check\-in also left us without essential information and access cards\. We became lost trying to find the spa (no signage)\. We were told we could leave our credit cards in our lockers and pay using an Apple watch, only to discover at the lounge that this was not accepted and that we needed a four\-digit code nobody had provided\. Reception could not resolve it, so I returned to my locker for a credit card\. Later, we could not enter the pool because we had never received access cards\. After another lengthy wait at reception, we were given one card for four people\. When we requested four cards, the response was rude\. Each return to reception involved approximately another half hour of waiting and sorting things out\. Poolside service added more frustration\. Although the server agreed to substitute vodka for gin, our pitcher arrived with gin\. Food was slow, and only two of the three meals ordered arrived\. Before dinner, I spent another 45 minutes with management untangling numerous charges and refunds\. The printed statement still showed a $900 balance\. I requested confirmation of a zero balance and was promised a call or email from the financial controller the following morning\. That follow\-up never happened\. Even a thoughtful dinner gift from the widows daughter—four cosmopolitans and four crab cakes—was placed on our bill despite her arranging to pay for it\. She had already needed four calls to organize the gift\. I then had to contact her for additional payment information so staff could correct the charge\. The treatment providers were excellent, and the spa was gorgeous\. However, the repeated misinformation, ineffective booking systems, lengthy waits, and lack of follow\-through seriously diminished our day\. For a resort with such a highly praised reputation, we expected far better organization and service\.

From the moment we arrived, the positive energy of the staff made it clear that this resort is dedicated to genuine connection and wellness. What stands out the most is that the staff members are all so positive, welcoming, and genuinely happy to be there, which speaks volumes about the resort. Hunter gave us a beautifully warm orientation. Even with our last-minute booking, Dakota worked magic for our group for a same day reservation at the spa. Kyle followed up with a fantastic, thorough tour of the facility. The spa itself is an absolute must-visit, especially for the stunning sunset views. I treated myself to a refreshing, nontoxic manicure and pedicure from the lovely and warm hearted, Tisha, while my friends thoroughly enjoyed their own uniquely individual spa services. Shoutout to Jaydn, who always greeted us with a warm smile and kept the women’s locker room absolutely spotless. Our second day was packed with transformative classes and time exploring the beautiful Labyrinth. Aubrey’s breath work class was deeply moving, and we loved the yoga session and gratitude circle led by Courtney. Alex, the concierge, was also fantastic at getting us set up with bikes and helping us navigate where are classes were located. The food here is just as incredible as the wellness program. We had a great lunch at Seed, where every dish we ordered was delicious. For dinner, we headed to Terra, where Yolanda served us amazing food paired with wonderful vibes. Civana provides a remarkably safe, spiritual, and restorative atmosphere. Whether you go solo or make friends, there is truly something for everyone here. We had a fantastic experience and cannot wait to come back again!

Civana is the place where your worries and stress go to die. From the moment my car pulled up to the doors every need was met far beyond my expectations. It is an absolute paradise with a beautiful pool, masterfully created gardens, quiet spaces, amazing food and an impressive spa. Along with the luxury the focus on wellness and overall health is supported by a full menu of classes and activities. It’s an experience of wellness done best.

CIVANA exceeded every expectation I had! From the moment I arrived, the location, amenities, and overall atmosphere created an immediate sense of peace. Every staff member I encountered was genuinely kind, welcoming, and accommodating, making me feel cared for throughout my stay. (It was also a nice gesture to receive the steel water bottle, along with other gifts). One of my favorite parts of the experience was the variety of wellness classes and activities. They weren’t just enjoyable, they were educational, intentional, and unlike anything I’ve experienced elsewhere. I left with practical ideas and inspiration to continue creating wellness rituals long after I returned home. I especially loved the beautiful walking/meditation labyrinth. Taking time to walk it quietly became one of the most grounding moments of my stay. The spa was exceptional! The treatment waiting area was incredibly peaceful and gave guests the opportunity to truly slow down before and after their services. My facial was rejuvenating, and my skin glowed beautifully even the next day. All of the spa amenities were excellent, but my favorite was the eucalyptus steam room! It opened my sinuses, gave me a great sweat, and after the session cold, iced towels were waiting for the guests. More than anything, CIVANA gave me exactly what I didn’t realize I needed: a chance to calm my nervous system, reconnect with myself, and simply breathe. It wasn’t just a getaway; it was a reset. I left feeling rested, inspired, and equipped to bring more intention into my everyday life. I can honestly say this has become a place I plan to visit every year, and I cannot wait to return!