Staff friendly and helpful. Food as good or better as any restaurant in the area. Very picturesque setting and view. Perfect for romantic trips and those wanting peace. Our room was clean, however while adequate on the small size

If you're looking for solitude and mosquitoes, look no further than Karmairi. This is by no means a hotel that lives up to "luxury" standards in my book. I take full blame for being lured in by the beautiful photography on the Karmairi website. I thought I had done a ton of research and trusted all of the accolades - especially TripAdvisor! What I didn't realize is that it's located down a dirt road, nothing nearby and it's literally a 30 minute cab ride into the city. This might be a great place for couples looking for complete isolation who don't want to experience the vibrancy of Cartagena. Seeing as it was my first time to Cartagena, I didn't realize the location at atmosphere would be so ackward or that I would have almost 50 mosquito bites within 2 hours. Again, not the fault of Karmairi, I blame myself.

Our first 2 hours upon arriving and checking-in, my friend and I were disheartened as our room was small, dated, with a view of an air conditioning unit. We'd even asked for a room upgrade, and this was it. We went down to the restaurant/bar for some food and service was less then good. Was almost 15 minutes before anyone even greeted us. The food wasn't as incredible as I'd hoped or expected - which was one of the things I was most excited about prior to arrival. We'd maybe see a couple of people here and there, otherwise... the place seemed empty.

Later we went to the spa desk to schedule massages and look at the spa menu. Nobody came to help us and we eventually decided if the services were any less than at the spa, it likely wasn't worth it. There were dirty cocktail glasses on the spa desk, employees around, yet I am pretty sure we though we were invisible.

I'm sad to report that we had booked 4 nights but didn't stay even one night - my friend and I left, found another hotel in el centro (city center) where we could enjoy an array of foods, amazing service and the beautiful culture of cartagena. We did revisit Karmairi from the city to watch the sunset from the private beach one night, it was lovely, but after 2 hours and more mosquito bites - we checked out. Unfortunately, had to argue charges on our bill for items on days we weren't even there. Please accept this review for what it's worth - just the opinion of someone who loves to travel, rarely writes bad reviews, and never takes anything in life for granted. This was one situation I opted to take a total loss on in order to finish off my South American vacation the way I'd envisioned for myself.

Exceeded my every expectation . Amazing staff,breathing location and incredible food....10