Karmairi Hotel Spa

It was okay overall. The hotel is very nice, and the staff were always great and accommodating. However, it needs some work. During my stay, only one elevator was working, and one of the pool rails felt shaky and unsafe. A big improvement would be labeling the food during meal times, as some guests have allergies and it’s hard to tell what sauce or meat is in a dish—only the juices were labeled. If they did this, guests could enjoy their meals without concern, and the hotel would be worthy of a 5-star rating. I gave it a 4 because of the amazing staff, the best cocktails ever, and a clean, well-supplied room, even though there was no hair dryer provided. I didn’t ask for one since I had my own.

I would rate this hotel as a 3-star property. The hotel requires physical maintenance and upgrades. There are several broken or worn areas, and the garbage bins in the rooms are rusted. The shower area design lacks privacy, which can be uncomfortable when sharing a room. Our room also had a slight damp smell. That said, the rooms are very large, as are the beds, and they were cleaned daily to a good standard. Some furniture, particularly chairs, should be checked and maintained more regularly. The food is actually quite good for a buffet. The chefs are lovely, and there is usually steak and fish available. However, the snack options are limited, and while the chips are very tasty, they tend to run out quickly and are not always replenished. There is no private beach, and the area is heavily controlled by vendors. In addition, there are no safe or pleasant areas to walk around the hotel. The road leading to the hotel is unpaved, and there are visible sewage issues, which negatively affect the overall experience. Most importantly, the staff were consistently kind, friendly, and doing their best. The service was genuinely warm and welcoming, and this made a big difference to our stay. Overall, this is a good hotel with great service, but guests should be realistic about their expectations. It is not a 4- or 5-star hotel, and should be booked with that in mind.

I had the pleasure of meeting Maria and Yan at the establishment; they were both exceptional. It was a very enjoyable experience.

Déception. Rénovations Not almost finished Beach terrible accès minimum. And one morning a lot of dead fishs on thebeach Colombian hotel for colombians tourists Foods is almost colombian and mexican nothing so international Área in construction and a bit far from the centro Carthagene It is a beginning I Hope hopefully the personal is wonderfull !!!!!

Staff was excellent! Food and drinks were great! Everything is clean!! Spa massages were outstanding! Lovely fish house with bar at pool and beach. Just need to address the smell in food hall and the green turf by big outdoor needs replaced to make this a five star! For the price , this is more than expected! Thank you staff for making our trip! You went above and beyond to make a great stay! We will return