Kenzi Tower Hotel

Kenzi Tower in Casablanca is one of the nicest hotels in Morocco. They have the SKY28 restaurant on the 28th floor with amazing view of the city, fabulous rooms and relaxing spa. But for me, the best was the staff and concierge service, they help me a lot with everything that I asked them. I highly recommend this hotel!!

The hotel location is very convenient in casablanca , Food was really good and i congratulate the executive chef for his high attention and follow up for a request of fruit salad . Reception staff not that ideal , there was one gentleman and one lady who are good and the others obviously need guest service training . Rooms are nice . it took them ages to get me an adapter , however the engineering response for an issue in my bathroom was quick and efficient Shower experience is ok , except water getting out and had to use towels to wipe out the small lake . Rate is high , in terms of value for money i would say it is average.

Arrived 1 day early for a tour and chose to stay here. We arrived early but the checkin was smooth and only waited around 10 minutes for our room on the 21st floor. Our room was quite large and spacious and overlooking the city. Bathroom was clean and very large although the toilet oddly smelt like cigarette smoke. Beds were very comfy and internet access was excellent. The concierge was absolutely fantastic. He took the time to mark out some maps for us and looked out for our safety as we are 2 women travelling together. We didn't eat breakfast at the hotel as we thought it was very expensive. We also had a nespresso machine in our room but no milk. I guess this is a cultural thing? Would definitely recommend this hotel.

The best feature about the hotel is the Concierge desk. They are extremely helpful and speak very good English. The hotel is also centrally located. The staff are also generally quite pleasant. The rooms though spacious have a musky smell that is not very pleasant. The rooms also had a lot of trash behind the main table in the room. I noted this in two of the rooms we were occupying. We were traveling as a group on business and had wired money one week in advance. However, at the point of checking in they insisted that we had not paid. We provided confirmation from our bank for the payment and asked them to confirm with their bank. Three days later, they had not confirmed and it felt like we were starting the discussion all over again. I stayed there for 5 nights and on the 5th day, they had not yet confirmed. It took us a full morning (from 9a.m. to noon) clearing as we had to clear for all the rooms we had booked. The highlight of their inefficiency was when at around 11.30a.m. they sent someone to go check on the mini-bars in the rooms we were occupying. Why couldn't this be done earlier??? As a result we had to wait for a further 30 minutes. I honestly would not give this hotel a 5 star rating.

I stayed here unexpectedly having missed a flight out of Casablanca. The room was huge. Excellent gym and delicious breakfast. Casablanca is not a great tourist destination but the Kenzi is a great place to get out of the madness of Casablanca.