Kenzi Tower Hotel

We traveled to casablanca in November 2025. We got to the hotel. A family of 4. They told us instead of a room with 2 queen beds they will give us a larger room with king bed and sofa beds. Later in the night we found out the sofa is not a sofa bed! Thay said they were fully booked. But they promised to give us a better room the next day.One of my kids has to sleep on a soda that night! The next day they gave us a smaller room with 2 queen bed. Bad view . In the room there was no Iron or iron table. No cups no glasses. We had to call the room service several times to get the room essentials. The quality of air is really poor here as the hotel is located in a busy area of the city. Not happy with my stay here.

On entering the hotel the service at reception was not great room was not ready despite saying 2pm, eventually got to the room at 3pm , it stunk of bleach , located at the front of the hotel very noisy no sound proof from traffic, no iron or board in the room , towels where hard , after requesting 3 times eventually I was served , by the way no housekeeping came to clean the rooms , very poor standards , I don’t recommend this place .

This is second time at this fabulous hotel in Casablanca this first time was exactly a year ago and I just had to write another review to thank all of those who made our stay very enjoyable and made us feel so special to them. In particular We want to acknowledge Abd Elazim, Adil , Aya, Asmaa for their exceptional attention to detail and service, their smiles and eagerness to help in any way they can Khalil the manager was as always like a maestro orchestrating this group of talented and dedicated crew, a special thanks to him and the rest of the management, we appreciate his tremendous efforts, be well all yntill the next visit.

The room was clean, pretty nice and we had a nice view of the city. Unfortunately, I left a necklace that my husband and son gave me on the counter in the bathroom. Our tour guide called them for me, because we were going to go back and get it, but they claimed they didn’t find it. I clearly remember taking it off and resting it on the counter, when I got into the shower. so I know it was there. The dinner food on the buffet was just okay. Breakfast was terrible. Service in the restaurant wasn’t that good. We asked for wine one night and it never came. After asking several staff members, we were eventually told they had run out. Had to ask several times for water, one waiter took a half full bottle from another table and attempted to give us that used bottle. Also only one coffee machine and the line was very long to get coffee in the morning.

Smart, high quality and expensive hotel. Spacious room. Nice cold fridge too. Bathroom had two sinks and a wet room with both shower and bath. We ordered room service and the meal was exceptional and even a dining table was provided. Excellent staff throughout, friendly, welcoming and professional. There were some fairly insignificant minuses however. For example our double room was named and set up for one occupier rather than two, eg. only one glass, one cup, one towel laid out, etc. In addition there were plenty of power sockets in room but only 3 of the 8 worked. We tested all our adaptors and charging leads to check they were working fine so it did seem to be the sockets. Slightly odd, but all just minor problems and easily surmountable and didn't impact the enjoyment of our stay. Oh, also, 2 of the 4 lifts were out of commission during our stay. Not great at mass check-in time when there are people attempting to reach the 27 floors available (although we never had to wait very long to be fair). Plus the hotel is located on probably one of craziest and busiest 15-lane 3-way traffic intersections in the northern hemisphere. All quite fine when you're 10 storeys up or so, but you still have to want to be lulled to sleep by the 30 heaps, jeeps and beeps going past every second. Quite pleasant, vibrant and exciting I suppose. But the superbike challenge that shriekingly roared around our heads between midnight and 1:30am was a slight sleep inhibitor. Still exciting? Mm. Wow, seems I've written myself into a 4-star review down from the 5-stars it should have been. Sorry about that! Still a great hotel though and we had a really good time there. Thanks.