Martinhal Cascais

Rooms good quality, large and clean - although the floor in the bathroom was far from child friendly, it was so slippery, it made it impossible for anyone to walk on it after a shower. The kids clubs, facilities were all great. However the in hotel dining experience was just absolute chaos. The wait for food or a table in some cases was hours!! Not great when you have a hungry young child. One evening the food we ordered for our daughter did not arrive, just one example of the faults we experienced at pretty much every meal (we ate dinner out locally after our first dinner experience but couldn't do this for lunch or breakfast). Breakfast was equally as disastrous. Everyday the wrong drinks were given a number of times, the food was cold and the same everyday. Perhaps if they had spent time meeting guests who were not there to promote the hotel on social media they would have been able to rectify some of these issues.

5 Stars for kids! Generally hotel is very focused on entertaining young kids and go to many lengths to do this. My 2 young kids loved it! 4 Stars for Rooms and general Hotel: Rooms good quality, large and clean, 0 Stars for restaurant service during Lunch and Dinner was very chaotic and not structured causing much unnecessary frustration. Dishes and drinks going to wrong tables, orders getting mixed up, sometimes the food which arrived was not at the expected temperature, (cold). The general long waiting time for food to be served, which can be quite challenging when you have 2 young children who are very very hungry... One evening we waited 2 hours and 45 minutes for our main course to arrive... 5 Stars for the Staff who always tried their very best and who were always there for our kids. Bravo. If I summarize Martinhall Caiscais definitely does not deserve it's 5 Star Status but if they improve the restaurant service, and pay much more attention to details, which is what is expected for a 5 Star establishment, this hotel has allot of potential. Personal thanks to the staff which were very receptive and tried to make our stay memorable despite the many problems with the lunch & dinner restaurant service.

I really wanted to award this place with 5 stars but there are a number of areas it needs to brush up on before full points are dished out. As new parents, with a 20-week old, this was our first trip with a little one. Having packed everything bar the kitchen sink and read every review going, nobody could argue that we were under prepared! We knew this was a family resort and we were not undersold. This u-shaped hotel is spread over three floors and is clean, fresh, modern and stylish in a white and minimal furniture kind of way. Chilled spa music resonates around the communal areas while at the open plan reception information is available about bike hire, the week's forecast, shuttles into Cascais and the week's planner for activities and trips. Down a floor and there's a bar, funky furniture, pool table, Apple Mac, books, all of which overlooks the central outside thoroughfare with grass, trees and water features. Hotel rooms cover two floors on one side which is opposite one of two restaurants. This is the breakfast restaurant which is fully stocked with all the usuals but nothing stands out as being delicious. Omelettes, pancakes, fruit, sausages, eggs...they all don't taste of much. It's clean and well-presented with plenty of seating and staff though most are a little gormless. And thankfully there's no bloody cats or birds hovering. In the evening the menu is small, just three options for starter, main and dessert. It's more like a nursery than a restaurant...which I suppose is what you should expect from a 'family' hotel. The opposite can be said about the other on-site restaurant. A brilliant Italian, strangely placed above a kids club in a separate building opposite the main hotel. In between there's an epic mini-adventure park and small 3G footy pitch. Again, modern in its styling and with some really exciting looking climbing frames, zip lines, and trampolines...good enough for a 37-year old with a dodgy hamstring to be restrained from. The restaurant is part-bar. 'M Bar' to be precise. Once again, really well decorated in its own unique style. "Garden chic", says my wife. A much bigger menu with staff who are a little more alert and a better quality of dish. You can even order takeaway. There are a few issues which should be easy to clear up to make this hotel worthy of maximum TripAdvisor ratings, for example; - House keeping failed to make up our boy's bed one day, nor did they restock sugar, milk, cotton buds, shampoo...you know, stuff you'd take for granted. - On arrival, we saw a flip-flip on the ground below our balcony which was still there four days later. - Reception failed to cancel a class we'd originally signed for and then asked them to cancel. - For a family hotel they'd run out of cot top changers and high chairs for hotel rooms, and we had pre-booked. Mrs M had a Spa treatment which was spot on. We were lead to believe there are heated pools on site. Well, we tested all 6 pools and none are. The later you leave it on a hot day, the warmer the shallow pool at the 'Pool Hangout' gets which is much more agreeable to a 20-week old! All in all, I'm not put off about coming back. Its first-class for children under-8 quite simply because there's so much to keep them entertained.

Heaven for kids. They even have menus for toddlers. Food is beautiful, gorgeous playground, option of three different pools..Gorgeous hotel. Very child-friendly staff. Five star luxury with every possible child amenity and oceans to do in the nearby Cascais...

If you'll come to Martinhal you'll find very good services, large rooms & bathrooms. Also, the hotel is very nice decorated, the pools are in lovely areas and spa offers wonderfull massages. It's definitely a 5 star hotels with a lot of facilities. Being a family hotel you'll find a lot of kids, which is not so romantic for a couple but belive me it's worth to come to this hotel no matter what.