Castello di Casole

The grounds are beautiful over 4K acres lots of gravel trails/ roads to hike/ run/ walk. Pool and staff are fantastic, along with spa treatments. Food excellent, breakfast, bar, Tosca. Staff friendly, attentive but never intrusive Our issue was our Oliveto Suite room. When we were shown the room the door from bedroom to deck ( with an amazing view) did not work. Our arrival team member said it was from cold weather ( it was 65F) so no it wasn't. Then said maintenance would check next day ( they did not) On day 2 asked maintenance to stop by also weird sound from drains occurring in the am. ( ill send you a video if you want). When we got back were told everything was fixed but nothing changed. Day 3 wrote GM an email, they now admitted it was broken. I didnt want to be a "bad " American tourist but should have from beginning requested a different room. So be carful with Oliveto suites. I think I would stay here again but there are other luxury choices like Castello Banfi... so Im not sure. So some aspects 5 star, others less

We spent 4 nights at Castello di Casole and really enjoyed our stay. The hotel grounds are VERY impressive. The entire estate is in a beautiful location with amazing views. The property is very well maintained and the staff is extremely accommodating. The pool is breathtaking and was never crowded. We stopped by there at the end of every day to relax. They have very nice spa and workout facility. This property is very well located in the heart of Tuscany and near all the major towns in Tuscany. We used it as the "headquarters" for our trip. While we really had no complaints, Castello di Casoli is definitely trying their best to be an upscale resort, starting with their prices. I do see the potential for them to get there one day but there are things they will need to focus on: 1. Breakfast selection - while they have a good selection, something was lacking. The fruits were not the best, the warm options were lackluster, 2. Bath products - it was interesting that they give you full size bath products of their own brand, but I was not impressed with their quality. They should consider going with a more upscale brand 3. Staff training - while the staff was EXTREMELY nice, it was clear that not all of them were trained the same way. Our waiter one night simply ignored us while we were waiting at the table, Check in, while quick was really awkward where we waited on a living room area where they went back and forth with the documents and credit card. 4. The staff seemed very focused on catering for the American customers and not a lot of them seemed to be Italian. Not an issue, but we were in Italy! Once again - we had an amazing stay and those comments above are just things that the hotel should focus a little more... Overall we do recommend this hotel, but feel that their prices may be a little high.

My husband "discovered" the Castello as he researched places to stay in Tuscany. The happy result was a truly unforgettable 4 night stay in July. We booked the Divine Flavors package which featured our favorite activities--eating, cooking, and wine. Other reviews have detailed the incredible welcome we received upon checking in...Assistant Manager and General Manager introducing themselves and lovely prosecco served in the Library. Our favorite things: Our Room (17V). Took our breath away with windows that offered us perfect Tuscan sunrises AND perfect Tuscan sunsets. Pasta Class with Francesco! Lovely, passionate chef and a wonderful teacher. And you get to eat what you made for lunch! The Pool. Probably the most beautiful pool we have ever seen. Bar none. Dinners at Tosca and Pazzia. Incredibly creative and delicious foods. Being welcomed (and remembered) for breakfast buffet by Roberto and Sabine Visconti Bar. The bartenders are terrific. And Matteo was over the top. On our last night, he mentioned his uncle had a restaurant in Rome (our next stop). He even called his uncle to tell him we might come for dinner (which we did and it was divine...and the subject for another review). But seriously, when does anyone give this level of service to guests? Erta Winery. The hotel set up this wonderful tour of a local winery (and agritourismo). Varno, the owner/winemaker/chef (there is a small osteria on site) is personable, creative, and his wines are truly lovely. The property is breathtaking. Our only regret was not being able to have lunch with him, but we will rectify that on a future visit. The Staff. Across the board, the staff here is unparalleled in their professionalism and it seems apparent to us that the emphasis on perfection in hospitality starts at the top. If you are planning a visit to Tuscany, I cannot imagine that you would find any better home for your stay.

Incredible hotel with outstanding views of the Tuscan countryside. Great service and facilities - the spa and fitness facility are worth the trip in themselves. Easy access to Florence, Siena, San Gimignano and Chianti.

We spent 4 nights at the Castello this Aug and it was out of this world. The welcome we received was so warm and thoughtful and this level of luxury pampering continued the entire time we were there. First of all the grounds are spectacular, perched on a hill overlooking gorgeous countryside. The pool and patios has a perfect view of sunset that can't be missed. The location is adjacent to many "must see" spots in Tuscany. We made an easy day out of seeing San Gimignano and Voltaire and with the help of the hotel had one of our best meals of the trip at lunch in San Gimignano. We also went into Cole Val d'Else which was interesting and can easily be seen in a morning. The town is also knowen for making Crystal. We also took a day trip to Siena and the Chianti area and had a great time. The drive is breathtaking and should not be missed. As we were leaving we went through the Brunello region so got in all our winery stops in pretty close proximity. The room was over the top. I had upgraded to the room when I booked but we were blown away at how luxurious our room and bathroom were. We had windows that overlooked the country side and our bathroom was HUGE with a lovely soaking tub and shower. The services like putting fresh bottles of water next to each side of the bed and making sure their were extra electrical converters were so thoughtful. Also being in Tuscany they made sure we had a bottle opener and wine glasses to enjoy our treasures from visiting the areas wineries. Every little detail had clearly been thought about. We were celebrating our 10th wedding anniversary and they surprised us with Prosecco in the room with was a lovely touch. But not even that but they knew us by name and kept wishing us happy anniversary at the front desk etc. Everyone really cared abuot making you feel welcomed. The pool was glorious. It was a warm summer so sitting up on the hill looking at the countryside while enjoying a dip was amazing. The water is heating and perfect! There were a good amount of families with smaller children but this wasn't a problem. I actually would love to bring my kids back. The choices in restaurants were fantastic. We ate at all three but didn't do room service. I think my favorite was the terrace and unfortunately it became too cold to sit outside the night we booked to go there but inside was lovely too. My husband loved the signature cocktail. (I think was an Old Fashioned or Manhattan) All and all I can't say enough of this hotel. We stayed in 6 hotels while on a two week trip and this hotel was a highlight. I think the thing that sets them apart is how welcoming they are.