Ther’s 5 stars and then there’s 5 stars: this is 5 STARS! The grounds are beautiful and the arrival impressive. Despite early arrival, they found me a room. The room was beautiful: huge room, super mattress and pillows, walk-in closet and beautiful bathroom. The service was impeccable with an amazing eye on details! The food was fantastic and breakfast lavish. It is like taking a trip back in time, but done well, not tacky. Can’t wait to be back and bring the family (and dog!)

Villa d'Este is the most wonderful hotel! The property is beautiful, the food is fabulous and the service is exceptional. Everything was perfect and thank you for the upgrade!

A beautiful property with very attentive staff. From arrival to check-out, the staffs were welcoming and made sure we were taken care of at every step. The rooms are well kept and maintained. The breakfast was amazing with great selection and beautiful view of Lake Como.

Probably the most elegant and welcoming hotel anywhere. Immaculate and utterly beautiful yet low key super service. Any time of the year. A true bucket list destination. The position is extraordinary right in the water with swimming pools both heated and with lake water. Magical!!!

What a letdown. I first stayed at Villa d'Este in 1999 and had an amazing trip. The second time I went, the staff were rude and inattentive, the rooms and bathrooms were tired and worn out. The night before our checkout, I asked what time I needed to be out. They said "Not to worry. Noon was fine." We went to breakfast, came back to the room at 10:30AM and our room had been packed and cleared out. I went to the front desk to complain. They said I could go back to my room. I did and they brought back my luggage. I went to get a few things and some electronics and the Hermés scarves we bought in Milan were gone. I sent emails up the food chain all the way to the CEO who said "Our staff would never steal. We hope you'll give us another chance." F Off. We'll stay at the Mandarin Oriental next time.