The Charleston Place

Great high end hotel. Clean, updated, great service, food, and drinks. Right in the heat of Charleston, walking distance to shopping and fantastic restaurants. Have stayed here twice now, both great experiences. We will return for sure!

Disappointing stay: room issues, rusty bath water, and poor follow-through (during medical trip) I expected much better from The Charleston Place. I was in Charleston for medical reasons with appointments at MUSC, and these issues added unnecessary stress during an already difficult trip. First, we were checked into a room with a very loud fan that cycled on automatically. It was disruptive enough that we had to request a move. I have a video. They did move us and upgraded us to a suite, which I appreciated—however, the next morning when I went to take a bath, the tub water was discolored/rusty. I had a dermatology patch-testing appointment for a rash, and once the patches were applied to my back, bathing wasn’t an option until they were removed. That morning was essentially my only chance to take a bath during the stay—so this was a major problem. [PHOTO: discolored/rusty tub water] I reported the rusty/discolored water to the front desk around 8:15 AM. I was told someone would check it and follow up, but no one ever called or acknowledged it. I was later told the water was “normal,” which doesn’t match what I saw. On top of that, our room wasn’t ready at the stated 4:00 PM check-in time. Lastly, there was confusing messaging around the Amex benefit: we were told no upgrade was available “with Amex,” yet an upgrade was offered for an additional charge. We ultimately received an upgrade because of the loud fan issue, but the overall experience felt inconsistent and unnecessarily frustrating. Beautiful property and great location—but the room readiness, water/maintenance issue, and lack of follow-through made this stay a disappointment—especially during a medical trip when reliable, comfortable accommodations matter most.

Charleston, SC Festive Sam at the concierge, service was very helpful. He made our visit welcoming and helped take great pictures. Thank you Sam.

This is my very favorite hotel. It is so beautiful and they decorate it so festively for Christmas. I have a chronic illness and have trouble sleeping at hotels but the beds and pillows here are so comfortable I actually found out the name of the mattress, it’s that good. But what makes this hotel outstanding from the rest is their customer service. Every interaction with staff has been so positive. People like Sumeet Jhingan give outstanding customer service that you just don’t find nowadays. Everyone is cheerful and helpful and it made our stay here seem extra special.

Service is excellent. Staff is very friendly & knowledgeable. Prices are reasonable. Rooms are recently renovated with a great taste,