The Charleston Place

Every part of the experience at Charleston Place is first class. The staff are exceptionally accommodating and make you really feel welcome. The room itself was fantastic, with a very comfortable bed, great rain-head shower, and more.

The warmth and beauty of this hotel takes your breath away. Christmas time is especially beautiful with such lovely decorations. The service is 5star ++ All members treat you with care and they pay attention to everything with such detail. Choose this hotel if you have the option, you will have zero regrets only being left with the feeling of when you can come back next!

The location of Charleston Place is central to old town Alexandria. It’s a happening plsce. The holiday spirit resonated throughout the lobby. The staff is accommodating and courteous & friendly. Our room was comfortable, The Palmetto Cafe had a nice breakfast menu & service was very good. We enjoyed our stay.

This was our third trip to Charleston and we thought we’d try The Charleston Place after 2 stays at Emeline. We deeply regretted this decision. While the staff are friendly and courteous, the hotel is old and overrun with tourists. With the hopes of retreating to a quiet, comfortable room, I’m sorry to say it wasn’t much better than a cheap roadside motel. The HVAC unit was so loud we could barely sleep - of course we didn’t learn this until the middle of the night when it kicked on and we were too tired to ask for a room change. While the room is well-appointed, it is old with some modern updates but really in need of renovation - there was rust all around the toilet, the bed was hard, and the furniture has definitely seen better days. Finally, the in-room coffee maker doesn’t have a hot water option so we had to call down for evening tea service, which was fine except they forgot the 2nd tea cup, our water went cold while waiting for them to bring it and when we asked for more water they brought us cold instead of hot. We gave up. Upon checkout, I informed the front desk of the HVAC issue and suggested they not put anyone else in the room we stayed in until it was fixed. The woman apologized and said she would apply a credit to our room charge - the bill arrived later charging us the full amount - $800+!!! Don’t waste your time or money here - there are much better places to stay in Charleston where you can actually get a good night’s sleep.

In more serious Hotel-Management schooling, they tell you that the first 10 minutes of a clients arrival are the most important for the guest to make an impression. The Charleston Place never attended Hotel-Management-School. This was my second and last stay at the hotel and other guests need to be aware that what shines from the outside may not all be so inside, this is particular try for this hotel. Upon checkin, there was a long line of guests checking in, it was a busy afternoon. The reception offered glasses of drinks for guests. One of the receptionists responsible for checkin was more involved giving a family who had already kept everyone up for the last 20 minutes second and third refills (management, check the tapes at checkin) to the family with some members being clearly underage. After longer than endurable wait, management decided to call others to help with checkin. Our corner suite with balcony (this was booked) was not ready, it was not 4pm yet and I would bet messages when the room was ready to pick up keys. Number and email address were taken. Shortly before 4 I called the hotel as I had no news about the room, telephone operator told me that I would be contacted. At about 30 minutes after the time I should be given a key for my suite - still no keys. After speaking to management about my frustration and went into the back room and did not come out for another longer wait. Finally, I received my keys, but for a room I did not book. Really a humiliating experience with this hotel. Not a redo.