The Charleston Place

We had a great check in with Anna yesterday and secured a room on the 8th floor but from there it has been down hill. We put our name on the list for the Thoroughbred bar to listen to the entertainment 🎶 and eat dinner. We decided to get a drink and appetizer 🍸 at the bar next to the Thoroughbred bar and it was a train wreck from there. We were some of the only people in the bar and ordered drinks that were put in wrong and deliver over 15 minutes later and our food order was never put in and 45 minutes asked where the food was and the server said she would check but never put the Oysters order in. Unfortunately, the Oysters were fair at best delivered over an hour later and it took us another 20 minutes to get our check which caused us to be late for our Thoroughbred reservation. Very very poor service and no accountability or apology. Anyway, the delay caused us to be late for our Thoroughbred table and once we checked in and we're told our table was given away and there would be a 45 minute wait. At this point we were hungry and agitated and decided to go to the Sports Bar in the Charleston Place and ordered wings and crab dip. The wings were dry, over cooked and the bar tenders seemed upset and must have had an argument because there was tension in the air and the service represented that mood. Our experience for our Anniversary is not good so far and we are considering looking into other hotel options. 😕😕

My family and I were initially disappointed at check in when we learned that the pool was closed for renovation. We found that info about the pool closure was discoverable on the website in fine print if you knew where to look, but it certainly wasn't findable on expedia, where we booked our stay. If we knew about the closure, we very likely would have booked elsewhere. Our main issue was that construction work began at 7:30 AM each morning of our stay. We asked for work not to begin until 9:00, but that didn't happen. I'm sure that the Charleston Place will look great when it's completed, but some more consideration for guests visiting through the construction would have been appreciated.

My wife and I celebrated our anniversary there last weekendand its was an exceptional experience. Not only is the hotel a beautiful place, the customer service was absolutely first class. Everyone there from the Valets, the Bellman (Ben and John), the Concierge (Margo) and our nightly waitress at the Thoroughbred Club (Kennedy), were amazing. Our room was very quiet (even with the construction) and in excellent condition. We even debated staying an extra night because we were having such a great time. We can't wait to stay there again.

The Charleston Place was absolutely stunning- second to none! This was our first time to stay here, and the service and staff were absolutely the best there is. Some of the hotel is being “reimagined”, but they have gone out of their way to make sure all of the places still feel special and beautiful, so we never felt like our experience was diminished at all. There is no better location- especially if you enjoy shopping. It is absolutely spectacular and we can’t wait to go back!

Room was not properly cleaned prior to our arrival. Dusty and had a clothing article from prior gues still in drawer. The hotel is currently under renovations and impact to room ambiance should be made abundantly clear at booking. It is not. HVAC unit entirely too loud and construction activities above room can be easily heard. Booked for three nights....stayed one. At approximately $600 per night there any many better options in the city at this moment.