The Charleston Place

Our stay at The Charleston Place was nothing short of exceptional—truly a five-star experience from start to finish. From the moment we arrived, we were welcomed by warm, personable staff at check-in who immediately set the tone for the visit. The room itself was beautifully appointed—spacious, elegant, and thoughtfully designed. I had called ahead to request fresh flowers, and the arrangement exceeded expectations, adding a perfect personal touch. The bathroom was equally impressive, featuring both a rain shower and handheld option with excellent water pressure and consistently hot temperature. Even small details stood out, like the quiet, efficient flush of the toilet—clearly a property that pays attention to comfort at every level. Dinner at the Daniel Humm restaurant was a highlight—an easy 10/10. The captain who took care of us was genuinely kind and attentive, and the sommelier was outstanding. Even if you’re not deeply into wine, she’s worth engaging with just to experience her passion and knowledge. We did encounter a minor issue with the air conditioning, but it was resolved within 20 minutes of our call—an impressive response that speaks volumes about the level of service here. Room service was also excellent, delivering a hot, delicious breakfast right on time. The concierge team went above and beyond by helping us arrange a private sailing charter, which turned out to be one of the most memorable parts of our trip. While the pool area and part of the valet space were under renovation, we were aware of this ahead of time, and it had minimal impact on our stay. Overall, The Charleston Place delivers on every level—service, comfort, dining, and attention to detail. We would absolutely return and highly recommend it to anyone looking for a truly refined and seamless hotel experience.

I had such a magical experience! The staff was wonderful and made us feel so special throughout our stay. The updated rooms are absolutely beautiful, and the location is perfect so convenient and within walking distance to shopping. I came for a day trip to celebrate my birthday with a friend, and it turned into the perfect mini girls’ getaway. Overall, a truly great experience. I can't wait to come back!

My first visit to Charleston and to the Charleston Place! The service was phenomenal, the room was beautiful and the food was amazing. There wasn’t a single staff member that didn’t over deliver. Even with construction going I want to go back! Roosevelt even checked our room to make sure we didn’t forget anything! Thank you for an excellent experience!

Having a wonderful experience at The Charleston Place. Beautiful hotel and outstanding service. Shoutout to Francisco from engineering for outstanding service. Quick response, very professional, and extremely helpful. Thank you!

Adjoining rooms for our family were not ready and we were told multiple times they likely wouldn’t be possible. We were also told the only additional bedding available was a “floor bed” made of sheets on the floor. For a hotel at this price point this type of botched reservation and comically bad service after the fact is simply unacceptable. This was our third stay at the hotel and likely our last.