The Restoration

My wife and I celebrated our anniversary with a long weekend in Charleston and had an amazing stay. The service at the Restoration is genuine and superb. Matt at the front desk called ahead of our arrival to confirm our travel was going smoothly and on schedule, and upon our arrival, he checked us in, delivered our bags to our room, and valet parked our car, all with a smile and conveying excitement to have us as guests. We will be back!

Everything about this hotel was wonderful! The staff was very friendly and helpful! From the little breakfast baskets to the shuttle service! We will definitely be back!

We loved this place! Beautiful rooms, great location, every staff person we encountered was friendly and helpful. We will definitely stay here again. Everything was great!

The rooms are very nice and all the guys at the front desk and valet were super helpful and kind! We enjoyed our stay and would definitely come again. The jeep shuttle is also a very convenient bonus. Shoutout to Ben and Tristan.

The best part about our stay was the staff. Angel was a true “Angel”! She welcomed us with a warm smile. We were there celebrating our anniversary. She was so excited about how many years we had been together. We had a problem with our first room. She didn’t say, “I’m sorry, but we can’t help you.” She went above and beyond and gave us a couple of choices which we really appreciated. Honestly, Angel went above and beyond the entire time that she was working! We loved Angel taking care of us and we will never forget it! Moving on to Daniel. He was very nice, professional and personable. Daniel was very knowledgeable about the city, and gave us several suggestions on where to eat and the entertainment. Michael- amazingly nice and knowledgeable about the city’s history. Ben- very nice, polite, and professional. We got to know each of them on a first name basis because we felt like they made us feel special. Thank you so much to the above staff! Please praise them for their excellent service! Oh, and not to mention The Jeep! We had never stayed at a place where they offered personal transportation for just you and your family. The Jeep was an A+! The location is awesome! Cons- #1- I would not recommend staying on the Residential Side. The furniture is so dirty that we had to put towels on the chairs just to set on them. #2- I don’t share my living space with any type of bugs! We are not from the south, so we saw a big roach which in the south they are known to be called palmetto’s! One night I was eating in the living room and one came right towards me as if it had smelled my food! Nope! Not going to work for me. #3- Housekeeping had to come clean our room because of hair all in the bed and black dots. She wasn’t very happy having to clean and made it very clear to me that she wasn’t coming back! #4- My husband was bitten a minimum of 20 times around his ankles on our terrace that left tiny, red, irritating bumps. We never went back up there. If, we were to return maybe the hotel side would be better.