The Restoration

We had an absolutely wonderful stay at The Restoration in Charleston. The hotel is beautiful, thoughtfully designed, and has such a great atmosphere, but what truly made our experience exceptional was the hospitality. Matthew and AJ, in particular, went above and beyond and provided some of the best customer service we’ve ever experienced. They were incredibly welcoming, attentive, and genuinely made us feel taken care of throughout our stay. It’s rare to find that level of service, and they truly made our experience that much more special. Housekeeping was also fantastic, we received a handwritten note when our linens were refreshed which was such a nice touch. The only downside was our experience when retrieving our luggage upon departure. Lashara (spelling) directed us to use the service entrance and load our own bags onto a luggage cart, which felt unusual and out of place given the otherwise elevated level of hospitality throughout the hotel. It was an unexpected end to an otherwise fantastic stay. Overall, we can’t recommend The Restoration enough, and the exceptional service from Matthew, AJ and housekeeping made a lasting impression on us. We would absolutely stay here again.

My family and I had the most amazing stay at The Restoration hotel! The staff went above and beyond to make sure we had a comfortable experience. We started our mornings with a delicious breakfast basket delivered to our door. Wine and cheese in the library before dinner and warm chocolate chip cookies before bed were icing on the cake. They treated us like family and truly went out of their way to deliver exceptional service. I’d like to recognize a few people that made our stay exceptional: LaShara, Matthew, Jack, and Ethan. Thank you for your warm hospitality and for making this the most memorable hotel stay for my family. Looking forward to the next time we are in Charleston!!

We had a wonderful time here! Lashria & Matthew were amazing! Room was spacious and clean! Very quiet! They treated us like family! 5 stars! ⭐️

Loved our stay. The hotel is unique, and it had everything I needed. It was centrally located to all the best restaurants and stores. The accommodated any special requests. They have a jeep to take you anywhere within two miles. My room was amazingly large. Evening drinks on the room top bar-restaurant was fun. The woman at the front desk was amazing as was the waiter we had throughout the weekend. Unfortunately, I not good with names.

Overall the hotel was like living in a nice loft apartment. Very cozy. The location was great. Walked everywhere