Chatham Bars Inn Resort and Spa

I have never in my life thought about leaving a hotel early but am actively contemplating it now. I was fully aware when I booked this that I was paying for peak season. But they advertise themselves as this luxury property and the service is far from that. The beach service is particularly atrocious (no chairs, over hour waits for drinks or food, no water, drinks served without ice because they’re out, no diet cokes, etc). Everything else was underwhelming but the beach and pools abysmal service has led me to writing bad reviews (which I hate to do but dk what else to do).

I had incredibly high expectations for Chatham Bars Inn given its reputation and price point, but unfortunately our experience fell far short of what you would expect from a luxury resort. Our stay got off to a disappointing start at check-in. After receiving our room assignment, we were given little direction and no escort to our cottage. We spent over 10 minutes wandering through the parking lot trying to find it ourselves, only to discover we then had to haul all of our luggage up a cobblestone hill with no assistance. For a property that prides itself on exceptional service, this was a very poor first impression. At check-in, we were informed that our American Express Fine Hotels & Resorts benefits included daily breakfast. However, when we asked about a to-go breakfast because we had an early ferry departure, we were simply told that no to-go option was available and that we could purchase breakfast at the ferry terminal instead. While we understood that an upgrade is based on availability, we were also informed that no room upgrades were available even though I had called the day before and was told they were adding a note to our file. The service issues continued throughout our stay. Months before our arrival, we relied on the concierge to arrange our ferry reservations. Unfortunately, they booked both ferry reservations to Martha's Vineyard when one reservation should have been for Nantucket. When we discovered the error, it proved difficult to get corrected through the resort, so we ultimately had to contact the ferry company ourselves to resolve the mistake. This was a preventable error that created unnecessary stress before our vacation even began. Our cottage was also in desperate need of maintenance. The sofa sleeper our son used had cushions that were in very poor condition, were stained, and had a strong urine odor. The bathroom was equally disappointing, with cracked and deteriorating tile, a rusty bathtub, and a bathtub drain that barely worked. These are not the conditions we expect when paying luxury resort rates. The resort itself felt overcrowded. We waited more than 20 minutes in line just to order cocktails at the outdoor bar, and there wasn't a single chair available anywhere to sit and enjoy them. Because the hotel was hosting so many weddings and events, dining reservations were impossible to secure, leaving us competing for basic amenities despite paying premium rates. The one bright spot of our stay was an employee named Michaela. She was warm, professional, and genuinely cared about improving our experience. She went above and beyond to help us whenever she could, and she is the primary reason this review isn't even lower. Chatham Bars Inn is fortunate to have someone of her caliber representing the resort. What was perhaps most disappointing was what happened after our stay. I completed the resort's guest survey and detailed all of these concerns, hoping someone from management would reach out to discuss our experience. Instead, the only response I received was an automated "thank you for your comments" e-mail. I've waited 3 days before posting this in hopes to hear from someone in order to make this right. After spending more than $6,000 for a three-night stay, I expected the courtesy of a personal response from someone in management. The lack of follow-up only reinforced the impression that guest feedback is not truly valued. Chatham Bars Inn is undeniably a beautiful property, but beautiful grounds alone do not make a luxury experience. Exceptional service, attention to detail, and accountability are what justify premium rates. Unfortunately, our experience fell well short of those expectations. Based on our experience, I cannot recommend this resort and would not choose to stay here again.

The hotel is beautiful and the staff was extremely friend; however, they may benefit from better controls to make sure that the right person gets keys to rooms. I arrived earlier in the day, and I never received a text message to let me know that my room was ready. As a result, I did not get to my room until 10 PM. Upon reaching my room, someone was already in the room. Because of the similarity of our last names, we were assigned and given keys to the same room. This caused an awkward situation, where I walked in on my coworker changing and getting ready for bed. We then both returned to the lobby to get our rooms reassigned. In process of getting a room, somehow my coworker's key was deactivated, and he needed to return the lobby to get this reconciled. The next day, our bills were mixed up because our credit cards were still associated with the original rooms.

Excellent staff and service!, exceptionally clean and well maintained, Fantastic bedding in our cottage and made for comfortable sleeping after long days The pool experience was great, service was spot on! I would recommend some controls on small infant and toddlers in the hot tub, they were in there all the time and nearly 10-12 of them at one point.

We were fortunate to enjoy a sunny May weekend at CBI. The rooms are spacious and very functional. The views of the harbor from the property are really wonderful and they do the best job landscaping. It’s picture perfect. We ate at the beach grill twice and it was fantastic - beautiful setting, good food, and great drinks. Servers were friendly.