Chatham Bars Inn Resort and Spa

Exceptional location, wonderful beach house room- gorgeous view!! Best room service breakfast ever. Exceptional staff created a very special room for a bride and groom, Champagne, strawberries, and made sure their welcome gift bag arrived to the room on time . Highly recommend CBI, especially for bride and groom. They created a very special memory for a special couple. Consierge is wonderful.

Our “upgraded pier view” looked over truck loading dock and public parking lot. Constant car honking, truck reversing, and the smelled of dead fish and sewage. Wish we kept our original cottage room.

So this is a beautiful property with a stunning beach outlook and walking distance from Chatham town. For the price they charge, you would expect the best of the best, but the experience is far from this. We had three main gripes: - the cottage rooms are much smaller than expected, the balconies provide no privacy whatsoever (your neighbours can easily see you in bed), and despite looking recently refurbed the technology is weak (not a USB port to be found anywhere). Noise also leaks from above and the sides, so dont expect much sleep. - the crowds on a holiday weekend are insane. For this price you expect serenity and great service, instead you get MGM Grand Vegas on a fight weekend. To be fair the pool and bar staff did their best, but the Four Seasons this aint. - worst of all by far are the hotel concierge. In a top class hotel the concierge should be the best asset - making your trip smooth and painless. However at the CBI, unless you are dropping $$$s on a private yacht charter they dont care about you. In particular, Barbara was the rudest person I have ever encountered in a public-facing position - she has no business working that role. A strongly worded complaint to the GM produced nothing but a boilerplate apology, so management have no interest in customer welfare either. Doubt we will ever return to Cape Cod, but if we did there is no way we would be back here.

Restaurants and the pool/hot tub close so early. It would have been nice to enjoy a summer evening in the pool and hot tub with the family. Most restaurants closing at 8 or 9 p.m. was not ideal as well. No real store on-site to buy extra items like sunblock or snacks.

We were so excited to come here for a special occasion but the stay did not meet our expectations. The staff and setting are wonderful and breakfast was great but otherwise we did not experience the level of service, availability and guest prioritization we'd expect from a hotel of this level. We found there was a lack of service and lack of available amenities. We were surprised to find all dining options open to the public and that there were no guest only dining areas. Both evenings, we experienced a 20/30 min wait for drinks in the various bars. Most disappointingly, we were refused service just before 9 PM pm on Saturday night for celebratory wine and dessert on the veranda. It still seemed busy with guests but we were told the last table had been sat. We specified we just wanted a glass of wine and dessert but were told no. We were very surprised to hear this especially when guests were still dining. We then attempted to retire to our room, where there was no microwave for late night leftovers, and streaming to the tv did not work from our phones. We ordered doordash at that point. We did return to the veranda the next night, but dessert was bland, clams were tough and room temp and did not taste fresh. The weather wasn't the warmest this weekend but we were happy to make the most of it. On Saturday, the pool was full of dozens of children, and very loud, while the beach was extremely windy and cold. So, on Sunday, we asked about using the spa area for a quieter place to swim/relax, we were told it was unavailable without a spa reservation. Later that afternoon, we returned to the pool at 4 PM (weather was iffy so it was pretty empty) ordered drinks that never arrived, and the bar closed without warning at 4:30 p.m. while guests were still using the pool. A staff member told us they were closed, and we watched them all leave, but was surprised they couldn't offer to grab us a drink from the beach bar next door. Overall we were disappointed. We chose CBI for the hospitality and amenities for this occasion, and while the property was beautiful and staff were kind, we left with the overall feeling that hotel guests were not being prioritized. We reached out to hotel day of check out and did not hear back.