Chatham Bars Inn Resort and Spa

This is our fourth year at Chatham Bars as a family of seven we had three rooms. The service was definitely lacking and not up to what we were used to in previous years. We had a very disappointing meal at Beach House Grill one evening. We had a cabana all week And the service was minimal they raise the price of the cabana and eliminated the snacks that does not make for a good feeling

Customer service was amazing, beach and pool were wonderful. I recommend heating the pool. Would have liked more information about in room dining, classes offered, and beach hours. Paid waaaay too much for a KIND bar that was subbed in for a $12 chocolate bar that was out of stock from the mini bar. For $12 I could have bought a whole box of KIND bars. If not for the pool and private beach, this was no different than a lot of other hotels so there should be more to justify the cost. Cliff House in Maine is more luxurious at a comparable price. I would come back, it was comfortable and friendly. But they could elevate the experience in a few ways that would make it match the cost and probably wouldn’t be a huge lift on their part such as a small welcome chocolate in guest room, or at least the in room dining menu plus a list of possible classes in the room to make it easy for guests to see their options perhaps.

expectations were high (in line with prices) and we were very happy with our stay overall Housekeeping at 3:00 pm or later was quite odd as we have never experienced this so late in a similar property. (except for checkout when the guy was waiting outside our rooms at 10:55

We've been coming to Chatham Bars Inn for four years now and it used to be one of our favorite spots. Unfortunately, this recent visit was a disappointment. Despite paying for a premium ocean-view room, we were placed in a small, oddly laid-out space with a pole in the middle and a door under 5 feet tall—far from premium. The shower curtain had hair on it, and although housekeeping eventually did a deep clean (with the manager personally apologizing), it was too little, too late. The private beach cabanas were nice, but service was overwhelmed. With only two waitresses managing the entire side of the beach, we waited over two hours for food—only to get the wrong order. While we still tipped our hardworking waitress (a student saving for school), it was clear the staff was stretched too thin. The grounds are still beautiful, but the overall experience no longer matches the five-star reputation or price. Something has changed. It’s no longer the luxurious, well-run retreat we once loved—and sadly, this will likely be our last stay.

Chatham bars inn is a beautiful property but it is not a 5 star experience. We stayed in cranberry cottage, which was 2 bedrooms and 2 bathrooms. The bathroom that connected to the king bedroom was so small that it was like an airplane bathroom. It is a pedestal sink with no counter space at all. The toilet was so close to the sink, that only one person could enter the bathroom at a time. It was impossible for me to put makeup on or do my hair. I sat on the bedroom floor in front of the closet mirror to do hair/makeup. A very uncomfortable setup that I would expect of a 3 star hotel. The subfloor was sloped and the bed moved when we walked due to the unstable subfloor. The common area decor was very mediocre and dated. The restaurant food was excellent but it was very hard to get service and a table on the weekend due to the amount of off property guests that were visiting. It felt more like a convention or wedding on the outside patio due to the amount of people drinking and eating at CBI. It was very frustrating to not be able to sit on the outdoor chairs or easily get beverages/food at a 5 star resort that costs that much money. The pool is a bit outdated as well. We also noticed that there is not an office/business center to utilize for calls/work. While it is a picturesque setting, the amentities and services are not in line with the room rates. Unfortunately, I would not stay there again and was extremely frustrated paying that amount of money.