Kempinski Hotel Chengdu

The service here is completely out of step with the rest of the hotel. The so-called upgrades for status guests are nothing but a scam. Check-in is a mess and badly needs improvement. Why are guests not given the most basic information? When is the pool open? What are the breakfast hours? Where is breakfast served? None of this is communicated. And why isn’t there a simple information sheet in the room with all the essentials? The upgrades are an insult to the customer. You get a bigger room, yes, but none of the promised benefits. The website clearly states that the category includes club access and a free minibar. Neither is provided. It’s like being given a room with a bathtub but being told you’re not allowed to use it. In most other hotels, an upgrade comes with all the benefits. Not here. The room itself has been renovated and features an open bathroom. Whether that’s appealing or not is purely a matter of taste.

"Excellent stay at Kempinski Cengdu! The hotel's modern design and stunning views of the city were impressive. The staff were friendly and attentive, and the amenities were top-notch. Highly recommend for both business and leisure travelers."

We took the metro line 18 from Tianfu Airport to South Railway station ( RMB 10 ) and then took a short ride in a taxi to reach this hotel. The staff were welcoming, helpful and polite. We had dinner of pork knuckles, dan dan noodles and healthy rice with salad including shrimps in the hotel restaurant. We were pleasantly surprised by the baskets of warm breads as well. Service is good and attentive and our lemon water were topped up frequently. The twin room is comfortable and although there is no door for the shower area, my friend and I avoided using the sink or toilet when one of us is showering. At night we left the lighted torchlight in the toilet to provide night light. On the 19th floor there is a smaller breakfast area beside the main one on the second floor. The view of the complex road systems from the window of a dining room was quite amazing. There is an indoor swimming pool too. The buffet spread during breakfast is very good with a wide varieties such as beetroot and celery juices in small glasses, cooked oatmeal, steamed corn, yam etc. After breakfast, we toured nearby Yulin 4th Lane for the numerous murals in a local residential area. We took a taxi (RMB 28) for our 20 mins ride to the East Railway Station for our HSR to Huanglongjiuzhai Station. The hotel was helpful in calling the taxi for us.

This hotel has everything you will expect from it. The welcome was warm, the breakfast was great, the room was clean and very comfortable. For my next stay in Chengdu I will for sure book here again. Thanks to all the members of the staff that made my stay enjoyable

Love the hotel stay, the stay was better than my expectations. Book for a cocktail making class, have this hotel staff, called tommy to teach me how to make cocktails. He was really nice and patience, which makes my stay wonderful during the weekend. Also love the breakfast they offer!