Anantara Chiang Mai Resort & Spa

Anantara Chiang Mai is a beautiful, well-maintained hotel. Our room was lovely, the pool was always clean and inviting, and the restaurant and pool staff were exceptionally kind and professional. We also had an excellent experience at the spa. Breakfast was very good, although some items were not always replenished, and housekeeping often came quite late, around 3-4 PM. Unfortunately, our stay was overshadowed by a frightening incident. The hotel conducted an Active Shooter Training Exercise, involving firearms, active shooting and staff running to hide. The hotel had left a written notice in our room among other papers and brochures, but we did not see it, and there was no other direct communication to ensure we were aware of the exercise. As a result, when we saw someone with what appeared to be a machine gun , actively and loudly shooting in the hotel lobby and staff running for cover, we genuinely believed there was an active shooting. We locked ourselves in with our seven-month-old baby and contacted our consulate, embassy and Tourist Police. We fully understand the importance of emergency training, but an exercise this realistic requires much clearer communication and confirmation that every guest is aware beforehand. We were also disappointed that the seriousness of our experience did not seem to be fully understood when we spoke with the front desk afterward. There was a lot we genuinely enjoyed about the hotel, but unfortunately this incident left us feeling very unsafe and significantly affected our overall impression of the stay.

Had a super dinner. Fern our host helped us choose from the menu and service was amazing throughout. Recommend it!

Very good service and delicious food! Fern took great care of us throughout the evening and was incredibly kind, attentive, and helpful. We had a wonderful experience and would definitely come back!

Nice location, nice view, nice room

Great hospitality ... amazing location .... great room comfort and facilities and excellent food