Anantara Chiang Mai Resort & Spa

Our stay was severely damaged by the concierge service, which was far below the standard of a five-star hotel. Despite having the entire day to make a simple restaurant reservation, the concierge (Kevin) failed to book anything at all. We were explicitly told to return to the hotel so they could take us to the restaurant only to discover upon arrival that no reservation had been made. This left us hungry, frustrated, and stranded after not eating all day. To make matters worse, a person suddenly appeared claiming to be a “Deputy General Manager”, yet the actual General Manager has reportedly left the hotel. This individual showed no professionalism, no authority, and no understanding of guest service, and instead sent us to a random commercial venue, in a closed room, serving food we never asked for and did not want. This was not a restaurant, not an experience, and certainly not acceptable for Anantara standards. We spent over 30 minutes in an unnecessary car ride, only to be dropped somewhere completely unsuitable. We were left standing, confused, hungry, and shocked with nothing booked, no solution offered, and no accountability taken. This is not five-star service. This is not luxury hospitality. If this is how guest experience is managed, serious operational and management issues clearly exist. Frankly, this level of service is unacceptable and deeply damaging to the Anantara brand.

We had an absolutely lovely stay at Anantara Chiang Mai Resort, and what truly sets this hotel apart is the extraordinary level of care and personal attention from every single staff member. From the moment we arrived, everyone was warm, thoughtful, and genuinely focused on making our stay special. Two people in particular went so far above and beyond that we will never forget it. When I casually mentioned to the concierge that I was hoping to find makrut lime seeds to take home, Kevin didn’t just point me in the right direction—he brought me two fresh makrut limes from his own tree at home so I could collect the seeds myself. Likewise, when my wife accidentally left a bag at a nearby bakery that had already closed by the time we realized it, Pim at the front desk took it upon herself to go to the bakery as soon as it opened the next morning and retrieve it for us. This is hospitality at its very best—warm, human, and deeply thoughtful. We would return in a heartbeat and cannot recommend Anantara Chiang Mai highly enough.

I had an absolutely wonderful experience staying at Anantara Chiang Mai Resort, where I also hosted my wedding. Everything was truly flawless. From the exceptional service to the comfort and convenience of the hotel, I could not have asked for more. If there were a rating system, I would gladly give full marks in every category. The wedding venue was stunning beyond words, and the hotel team went above and beyond to make everything even better than I had ever imagined. Their professionalism, care, and attention to detail turned our special day into something truly magical. This has become the most beautiful and unforgettable memory of my year 2025. If you are visiting Chiang Mai, I highly recommend staying here — you will not be disappointed. Thank you, Anantara Chiang Mai, for making me so incredibly happy and for creating memories I will cherish forever.

We loved the modern rooms and pool area a lot The location of the hotel is so convenient in the middle of everything and near the market Special thank you to B.J from concierge for his amazing planning and for always being there when we needed his help Thank you and happy new years

My wife and I had the privilege of staying here for 4 days. We had the best time ever; Tik and her entire TEAM (special shout out to BJ in concierge and Pai from the front desk) made us feel like family. They curated local experiences for us that allowed us to have a full Chiang Mai experience. Looking forward to our return soon.