Chicago Athletic Association Hotel

I would not stay at CAA again. It's a great location, but it wasn't to my tastes. The hot water hardly worked. I had slightly tepid water for most of my stay. I was informed by maintenace staff that "if lots of people use the water, it won't be as hot." That shouldn't be an excuse, this is a hotel! Did they expect guests want to take room temperature showers? Also, I used my Chase Sapphire card which includes CAA in their Edit collection. It comes with perks and amenities. Well, I was charged twice for breakfast and one was taken off (which it should be as it is complimentary breakfast at the restaurant or in room service), but it had an extra charge on it for in room dining and called it lunch. I only had my breakfast meal and I ordered it before the breakfast time closed. So I don't know why they charged it twice and kept one of the charges. They offer free vouches for champagne but it can't be used at Cindy's only in the drawing room or game room which I think is nonsensical. The rooms are strange in that not only the shower is cold, but the shower controls are on one side and the showerhead is on the other. When I tried to adjust the temperature, I'd have to step out from the water and be cold (again the water isn't hot!) as I kept trying to check if the water could get warmer. The minibar is fully stocked but guess what, you don't get a fridge yourself to store drinks or any food. Highlights were the concierge staff and the room service staff. Other than that though, it wasn't a comfortable stay. I want comfort when I go to a hotel. I didn't receive that at all at CAA.

This hotel is in a perfect location for visiting Chicago. The history of the hotel added to the experience. The staff and our room over looking the park and lake made it a very special experience. The resturant on the roof, Cindy's has an outdoor space giving a great view of the City, the Lake and the Park.

Loved our stay! We had the bi-level suite. Tons of room to spread out. Super clean, great beds, nice amenities! The staff was fantastic. Everyone was very friendly and helpful. The food was great and we loved the room service Shake Shack. We would stay here again.

I love this hotel! The location cannot be beat in the city of Chicago! The "Drawing Room" on the second floor is such a beautiful place to spend some time having coffee or working on my computer. The extensive wood carvings and two massive fireplaces set the tone of quiet relaxation and peacefulness hidden within the busy city just outside.

Expensive, small rooms, and it is a maze. After two days I barely figured out the maze of hallways. The place is gorgeous and iconic. The location is absolute perfection. The staff is outstanding, up to classic Hyatt standards. But oh boy, the sticker shock for what I got. Think the Park Hyatt is a better choice at almost the same price.