Came for a business event. The security yelled at me for pressing the button to call an elevator. Pool front desk guys were staring at the females in a creepy way in the pool. Only reason why this isn’t getting a 1 star is because one of the workers was actually friendly and helped me find my way to my room

What a tired hotel. There is always a charm about staying in a grand, classic hotel, but this was not a charming experience. Rust in the bathroom fixtures. Small beds. Old furnishings. Only stayed here because it was the conference hotel. Food at the conference was uneatable. Who serves sandwiches with no mayo/mustard/anything on one side of the bread that is stale? Even the bagels were awful. For a few days before and after the conference, we moved to the Hyatt Place River North and would highly recommend it. The neighbourhood feels much safer and there's lots of restaurants and people around in the evenings, unlike where the Hilton is.

The lobby and ballroom etc. in this hotel are just lovely. Our room was rather small but clean. The front desk told us about workman on the property and actually they were on scaffolding right outside our window. :( The hot tub had to be reserved but I guess not an issue. The front desk gave us inconclusive info a couple times but not a big issue. The pub onsite Kitty O'Shea's was handy. The staff not super friendly but ok. The housekeeping staff was especially friendly! Would we stay here again? Probably.

Great hotel, very impressive façade as you pull up, and the impression just gets better as you go into the lobby (there's an 'American Historic Hotels' plaque there stating it's been a hotel there since 1927). Rooms are spacious, many with views over Lake Michigan. Had a wheelchair accessible room (I'm a full-time wheelchair user) - everything was perfectly accessible (bed wasn't too high or too low, grab rails [all fixed] by the toilet, good wheel-in shower with a fixed bench and fixed grab rails for an easy transfer). Location wise, also ideal. Out the hotel and turn left - 5 minutes to the Arts Institute and Millennium Park. Right for more restaurants (10-15 minutes to Lou Malnati's pizzeria, which is always super busy and purported to do the best Chicago-style pizza in Chicago). Kitty O'Shea's in the hotel itself is also not bad (and not too expensive for a restaurant joined to a hotel, either. The hotel's breakfast buffet is good, not too expensive and a good selection. Only two minor (very minor) niggles - deep carpet by the elevators makes getting around the hotel in a wheelchair a bit of a pain, and they didn't use mattress protecters, either. Normally, that alone would lose them one star in a review, but the rest was so great, it made up for it (and you'd come here and wonder why it was so good for the price, anyway!)...

The Hilton Chicago is a nice hotel with very friendly staff. The room I was in had 2 of everything, literally. 2 bathrooms, closets, beds, so would be good for families? It was just a standard room. The hotel is old but has been remodeled. The room was pretty clean although small things like cobwebs in the corners of the ceilings needed to be cleaned up. Bathrooms are very small with no counter space, they’re identical. Noise from the hallways can be loud. Huge hotel and great location