The Langham, Chicago

This was our second stay at The Langham. We went on Thanksgiving weekend, so there were lots of families. The suites are large and well-appointed with broad views onto the Chicago River and distant views of Lake Michigan. The Club Level is worth every penny. Unlike The Peninsula and Four Seasons, The Langham Club Lounge has a broad selection of quality buffet food offerings from 7 am until 9 pm. We had vegan, gluten-free, and health-conscious travelers in our group of seven and everybody found something they liked. The breakfast, afternoon tea, and evening offerings are extensive with an additional a la carte menu at breakfast (no additional charge). Items included a variety of green salads (including kale Caesar), charcuterie boards, finger sandwiches, cut-up wraps, potato salad, pasta salad, huge shrimp on ice, and small desserts (cream puffs, cupcakes, brownies). In the evenings, a full bar is set up for you to make your own drinks. The coolers have champagne (or sparkling wine), sodas, still and carbonated water, juices, etc. At lunchtime, they offer "snacks" of whole fruits, energy bars, a variety of chips, and multiple candy bars. It's not really "lunch," but many people are away from the hotel sightseeing at that time. We ate one lunch in the restaurant Travelle, and it was very good, too. The staff in the Club Lounge learn your name quickly and make your party feel welcome. They replenish the buffet frequently and cleanly. (I am usually averse to buffets, but this was well tended.) In my opinion, the overall quality and selection at the Club Lounge exceeds that of the Ritz-Carlton. The arrival and departure from the hotel were seamless and calm with a well-trained staff. Housekeeping was thorough and efficient consistent with a luxury hotel. You can communicate with the hotel by texting your question or request. Without fail, somebody responded within 1 minute! The swimming pool is busy, but large. Our only misstep with The Langham was at check-in. I communicated with the hotel staff well in advance that our party of seven (in three suites) would be arriving at 3 pm and they texted a response: "We will have the rooms ready by 3 pm arrival." Two suites were ready at 3 pm, but the third suite was not available until 4:21 pm (they text you when it is ready). The Front Desk offered no explanation and only a cursory apology. This was disappointing.

I’m rating this a 10/10 because of how accommodating and kind the staff were. The lady at the Travelle bar and the front desk made everything feel smooth and welcoming. Even though I don’t remember their names, their hospitality really stood out and made my experience enjoyable.

Great experience, with great personnel from arrival to check-in to room service. Beautiful room. Definitely coming back

Our stay was out of this world. Excellence from the hallway, room, bar, location, drinks and the best of all, the breakfast in room. Must have.

Excellent property!! I really enjoyed my stay. The room was immaculate and the property itself was super clean. I will surely choose it again.