The Langham, Chicago

The Langham Club in Chicago is wonderful...great rooms on 12th floor, excellent food and service in the club room with gorgeous view.

Stayed here for a month for business travel. Hotel was fabulous. The room, service, location all perfect. Highly recommend staying here!

The Langham Chicago is such a beautiful hotel with top tier amenities . Unfortunately, my recent stay at The Langham, Chicago proved that one cannot judge the inside of a book by its cover. Despite the hotel’s magnificently dressed up physical appearance, the executive leadership completely lacks the human element and ethics required of a true luxury establishment. On the evening of Friday, September 11, 2026, I checked in; I inquired whether the cinema suite was available for viewing on Saturday. The front desk clerk confirmed the entire day was “wide open”. He offered to place a hold on the 6:00 PM slot for me (the time I selected); and told me to confirm the next morning because I invited my young grand children to watch a movie, thus I had to confirm their arrival. On Saturday morning, I went downstairs, authorized the charges on my card, and officially confirmed my reservation. Incredibly, just ONE hour before showtime, the Guest Services Manager, called my cell phone to cancel my reservation due to what he said was “a time conflict" with another family. Their first instinct was to look at two families, choose who they valued more, and decide that my guests and I were the ones who could be bumped, deceived, and dismissed; despite the fact I booked first. I went downstairs and refused to be a pushover. Only after I vigorously protested did the Guest Services Manager finally back down, changed his mind, and gave me back my reservation. But the evening was already marred and ruined. I felt maligned, targeted, and subjected to a blatant micro-aggression. It really made me sick to my stomach. I was really infuriated and disappointed. I then reached out to the General Manager. He attempted to sweep this matter under the rug with a dry, transactional corporate script and a full refund. My goal wasn’t a refund, my goal was to point out unfairness. A zeroed-out bill covers a property's financial tracks, but it cannot repair a deeper, systemic issue rooted in the condition of a leadership team's heart; something that needs addressing and fixed. In 2026, using refunds to quietly escape accountability for discriminatory practices and cultural bias is unacceptable, troubling, and dangerous. A true world-class hotel cannot exist or thrive without equity and psychological safety for every guest who walks through its doors. This is not hospitality. Might I add, I’m a seasoned travel professional with ties through out the travel tourism landscape; I curate travel group events and escort them all over the world; not to mention my many followers across all social media platforms wait patiently for my travel posts—living vicariously, as to decide their next get away. These individuals trust my knowledge and travel expertise implicitly. And to think, I was actively planning a 9-person family trip to this property for next summer; and making it an annual event; but my family's significant business and my industry recommendations are focusing more on respect and hospitality in spaces that appreciate our business. I must note that the door greeters, luggage handlers, Lillie at the check in desk, and the gentleman who escorted us to the cinema suite were the absolute sweetest, most professional rays of positive energy in the building. Their genuine hospitality did not go unnoticed. However, the unethical behavior at the executive level means I do not recommend this hotel.

Visited in September 2026. What a beautiful first class experience. The Club lounge is exceptional the staff is world class! Can’t wait to go back!

Unfortunately, our stay fell far below expectations, particularly given the $1,500 room rate and the property’s strong reviews. From the moment we arrived, the experience was disappointing. No one informed us that check-in was on the second floor, and with no staff available to assist, we wandered the first floor for nearly 10 minutes before noticing a small plaque by the elevator. Breakfast was equally underwhelming. Our waiter was inattentive and largely absent despite the restaurant being nearly empty. My daughter’s orange juice was too bitter to drink, and I was unable to order anything additional because our waiter never returned. The room itself felt mediocre at best. It was extremely noisy. The bed was uncomfortable, the pillows unremarkable, the carpeting appeared dated, and there were none of the thoughtful or personal touches one expects from a luxury property. Overall, the room and hotel felt tired and uninviting. Finally, I called ahead for our car from valet while walking back to the hotel in the rain, leaving my 13-year-old daughter at Nordstrom so she wouldn’t get soaked. Despite calling ahead, the car had not been retrieved, and I waited another 20 minutes. I previously worked at Condé Nast Traveler and have also stayed at most of Chicago’s five-star properties, so I’m very familiar with the level of service and attention to detail expected at this price point. Unfortunately, this experience did not come close. At $1,500 for the night, the lack of service, comfort, and hospitality was especially disappointing. The only kind effort extended to us was from one of your concierge staff members. He created a candy basket for my daughter. It was very sweet and thoughtful and much appreciated. I’m sorry our stay did not go well. We live in the Chicago suburbs and often come to the city for staycations- hence having stayed at most- if not all - other local properties. Sincerely yours, Julie Yovits Stay on 9/19 room 624