The Langham, Chicago

A true stark difference from other properties I stayed in Chicago. I stayed here for 3 nights and have made my booking via the Amex Fine Hotels program. Upon arrival, porters greeted us and helped with our bags. I believe this hotel is part of an office building, so the main lobby is on the second floor. As we arrived, we were impressed by the design, the high ceiling with floor-to-ceiling windows, dangling art pieces, the Christmas tree, the piano, the fireplace, the overall grandeur, the amount of natural light being captured, as well as the iconic Chicago River view. It was spacious and elegant. The gentleman who helped with our check-in, Eloy, was professional and courteous. He explained everything in detail and helped us with the elevator. We were also pleasantly surprised that our room was already ready by noon. Our bag was delivered almost immediately after, we asked for glass-bottled water, and it came shortly after as well. Overall staff were very well trained, from porter to the concierge, spa staff to restaurant staff. We stayed at the Premier river view king room. It was beautiful and spacious, offered amazing view of the Chicago River and the surrounding skyscrapers. The marble bathroom was also spacious and featured a dual vanity. The in-room coffee machine was very clean, I ran it for the first time, and the water came down clear. There were ceramic mugs and cups, and a good selection of teabags. We also received complimentary champagne during turndown service on our first night. One night we ordered room service, and the lady from in-room dining also had very professional mannerisms, and communicated clearly and upfront about the wait time. The team was also able to have the food delivered within that promised timeframe. Breakfast was à la carte with standard offerings, and the overall food quality was good. The overall color tone of the hallway consists mostly of wood and cream, with warm lighting, which makes it comfortable. The hallway leading up to the spa and gym was decked out with marble, and edged decoration on the doorway. It was overall understated with a nice amount of asian influence. The spa was very clean, and has two types of saunas, and a relaxation lounge with heated chaise loungers. We have both enjoyed the spa very much during our stay. On the day of checkout, when we departed the hotel around 8:20 am, we did notice the absence of porters. We had a pleasant stay at the Langham, and I would recommend this property to those visiting Chicago.

We had a fantastic Christmas stay at this beautiful hotel. Service, food, room - all 5 stars! If I had one tiny negative our room wasn’t quite ready when we checked in. No big deal…we were there a little before check in time and the hotel was very busy. We waited in the bar with a great view of the river and had a cocktail and before we even took our first sip of our drinks our room was ready. Highly recommend saying in the Junior Suite…perfect amount of room and a gorgeous bathroom with large shower and tub and ample closet space. Special mention to front desk staff and room service staff who always greeted you with a smile and perfect service! We’ve stayed in some fabulous hotels throughout the world and would definitely rank this hotel as one of our favorites.

I’ve stayed here many times and it feels like each time I experience a “downgrade” if you will. We’re here celebrating a wedding anniversary and we’re please to be upgraded to an “executive” suite which is code for a higher floor but crappy view. When I tried to use the spa this morning they made me use lockers by the pool which made for an awkward undressing and changing experience. In couldn’t even fully enjoy my experience. Meanwhile, I saw the attendant escorting other women into the spa and explain what each sauna was etc. but I was not offered the same courtesy. Perhaps they were receiving treatments and since I am a guest and only spending $800 plus on a room. I’m not entitled to the same treatment all in all. I’m very disappointed with this experience and likely won’t stay here for a while.

We had a wonderful stay at the hotel. The room was spacious and clean. The executive lounge was top tier with great views of the city, a lovely variety of food and attentive staff.

Staff and Hotel set the bar high. I was very impressed. I even received a Langham Bear which was so adorable 🥰 you all should be very proud by the way your staff uphold and be the face of The Langham ❤️