Park Hyatt Chicago

This was my first ever trip to Chicago, celebrating my birthday. We arrived after the travel day from hell and Fay at the front desk was incredibly kind and accommodating. She anticipated future needs and took care of them in advance at check-in (LOVE THAT!). I had booked thru AMEX Fine Hotels and Resorts and we had been upgraded to a high floor city view, and then offered us a Water Tower view with a deep soaking tub for a nominal fee. The room had a head-on, jaw dropping Water Tower and Lake Michigan views, a bonus was being able to take them in from a thoughtful window seat that spanned the width of the whole window. Room was equipped with a plush King bed with Frette linens and LeLabo toiletries, spacious and quiet, with muted ambient city noise (to be expected, anyone wishing otherwise should stay in the suburbs, this is the middle of Chicago). I slept incredibly well. We celebrated my birthday with dinner at NoMi just after check-in, and enjoyed 3 wonderful breakfasts there as well. I was pleasantly surprised how accommodating they were w/vegan diners. Our FHR credit was enough to cover a nice breakfast and then some. I didn't use the spa or fitness center Everyone we encountered from doormen to bell persons, room service (Karen was fantastic, thoughtful, anticipatory, quick, give her a raise and whatever shift she wants!), concierge, front desk--everything you wish for in hotel service. This hotel is a well oiled machine that never lets on how busy it is, our journey was followed from the front door til checkout. I love this place and they made my birthday and first trip to Chicago something I'll always treasure. I hope to stay here again.

My birthday weekend was pure bliss in a luxurious Lakeview King corner room. Floor-to-ceiling windows offered stunning city and lake views, plush king bed with Frette linens, spacious marble bathroom with push button rain shower and LeLabo amenities. Flawless, anticipatory service from check-in to checkout. Exquisite fine dining, curated wine list , and personalized touches made it unforgettable. Truly luxurious.

Stay was for the Christmas Holiday. Outstanding hotel and the staff was fantastic. NOMI was very special. Great Holiday stay.

Great location and water tower & Michigan lake view. The breakfast is also excellent. All the staff are very nice! The hotel locates at the best place for shopping for downtown Chicago, very convenient.

Overall, it was a very average experience. Hotels in major cities do not lack Globalist guests, so it’s best not to set expectations too high. The only benefit I actually received was complimentary breakfast. The room cleanliness was poor: there were obvious stains on the living room sofa and carpet, and very noticeable stains on the pillows—although they did give me clean pillowcases, lol. The in-room phone was broken, so every time I needed anything, I had to go to the front desk in person. One of the pool shower stalls was out of order, so I had to share a single stall with my son. That said, the breakfast was very refined, and the service and food quality at the NoMI restaurant are definitely worth recommending.