Park Hyatt Chicago

They say there's no such thing as a "perfect hotel" ... but the Park Hyatt Chicago came pretty close to it. Beyond its superb location, what made our 8-day stay at this wonderful hotel one to remember, and definitely worth returning to, was its people. Karen Giobbia, Chief Concierge - personable; engaging; made extraordinary effort to understand our expectations, preferences before recommending restaurants and sights; and with more than 30 years under her belt as a concierge at the Park Hyatt, has a phenomenal in-depth knowledge of her 'town', Chicago! Karen - you were beyond awesome! Much thanks too to members of her concierge team - Donald, Jennifer, Tricia ....! Gabriel - our breakfast server at NoMI, who was meticulous about remembering our food and drink preferences. Gabriel, you were genuine and wonderful, and was the other highlight of our stay! Rose - our wonderful room cleaner, who ensured that our room was carefully made up every day, including leaving my folded pyjamas below my pillows, and never forgetting to refill our ice bucket every day. Front counter team - our late-night check-in was promptly attended to, with a very friendly "thank you for choosing to stay with us" welcome. Check-out was equally efficient. Great service recovery, with our issues with the hot water in the shower promptly attended to. Superb breakfast choices, with each ala carte order cooked with passion by the breakfast chefs. Mention must be made of the eggs benedict with crabmeat that was to die for and the superb egg frittata with crabmeat!

We loved this hotel. if you are going to stay in this hotel, take uber or lift to reach the hotel as the valet parking ins 724/day. There are lots of food places outside of this hotel. Lots of places to walk and see. We enjoyed it.

Just returned from a quick 2-night stay - we had never been to Chicago as "tourists" just "business people" and the Park Hyatt was the perfect location for our touristy stay. Great location - can walk everywhere. The staff is extremely helpful, knowledgeable and very service-oriented. We had a phenomenal view of the lake and the room was very well-appointed. Comfortable bed - slept great! Did not take advantage of the spa, fitness room or restaurant during our stay but heard great things and did peak in - all looked very nice. Free coffee in the lobby every morning - excellent brew! If we return to Chicago in the future, this is where we will stay! Highly recommend!

The outdoor bar was a lot of fun. Stayed out there past bedtime. The staff was very attentive and helpful. From the Park Hyatt we walked down Michigan Avenue to the River Walk. The Park Hyatt is in an ideal location.

We love the Park Hyatt chain, for their always-elegant, tasteful design and architecture and great emphasis on comfortable amenities. The rooms are very well-appointed with high quality fittings and furnishings. We chose one with a lake view and we're glad we did. However, on this visit we found the service disappointing. We received our room very late (they were full, but still, that's what you are paying for), a standard item was missing (shoe horn) although delivered immediately on request; but especially the breakfast service let the hotel down. In a simple order the staff were both slow and made 3 mistakes. Again, they had an event in parallel but in my view the regular guests should not be second fiddle.