Park Hyatt Chicago

My husband and I stayed at the Park Hyatt on a Wednesday night the week before Christmas for our yearly trip to the city to window shop, see the lights, and have an excellent meal. We loved it! The customer service is just great. Check-in and check-out were fast and easy, the bellmen were great, and the valet service was perfect. The young man at the door coordinating all the coming and going of cars/people/bags/etc was so pleasant and helpful. The room was great. We had booked a deluxe King city-view, but when we arrived, we were asked if we’d like to upgrade to the Lake view for an extra $40 – yes, please! The room was gorgeous, with a large bathroom and a lovely shower. The views from the room, with huge windows facing east, allowed us to look straight down Chicago Avenue to the lake. The iconic Water Tower was right outside our window. Another thing we really liked about the room was the light and shade control button system. It was easy to figure out and very convenient. The best light feature is that there are motion sensors, so when you get out of bed in the dark, a very low light illuminates from under the bed. And when you walk into the bathroom, there are low lights that come on under the vanities. We’ve been to hotel rooms with motion sensors that turn on the regular bright bathroom light when you walk in, and that is not very nice in the middle of the night. I am a morning tea drinker, and I was pleased to see that there was a hot water kettle right next to the usual Nespresso machine. My only small critique was that there was one small coffee/tea cup and one espresso cup. I had to brew my tea, then transfer it to a glass after it had cooled a bit, so my husband could use the same cup to make his coffee. Very odd. The minibar is stocked with many tasty snacks and drinks (for a price!). We dined at NoMi and loved it, but I will review that separately.

An absolute amazing stay at the best hotel in Chicaog. For me, it was much better then other 5 star hotels in the area like The Langham and Peninsula. It was by far one of the most exceptional hotels I've staid at in terms of customer service. For example. My flight arrived late and I got in my uber from Ohare at 9, which was 10 my time and was starving. All I had to do was text the hotel asking for dining options. They sent me the room service menu and allowed me to place an order via text and it was waiting for me in my room when I arrived. The rooms themselves were amazing. It does not feel like you are in hotel room, rather a high rise upscale apartment. I could have just spent the entire trip in the room and have been happy, which I can't say about most other 5 star hotels, these rooms were incredible, again IMO better then then The Peninsula or Langham.

The best that Hyatt has to offer. A beautiful hotel in a fantastic Chicago location. I will return sa soon as possible. It was a fantastic experience to be a guest!

This is our go to place downtown Chicago. Cannot beat the location, the food, the amenities and the best of all, the staff and people that make every stay special. They go out of their way to treat you like family. The hotel is beautiful, NoMi Kitchen and lounge fantastic. The gym is solid, rooms are superb. We will keep coming back

Excellent hotel, terrific staff, great restaurants and superb location right in the heart of the best shopping. excellent spa/pool to relax in