The Peninsula Chicago

Our stay at The Peninsula was nothing short of extraordinary. We arrived during Thanksgiving, and the hotel’s décor was breathtaking—warm, elegant, and truly festive. What amazed us even more was that by the next morning, the entire property had been transformed for Christmas. The decorations were stunning, every detail thoughtfully placed, creating an atmosphere that felt magical. Our check-in experience with Floyd set the tone for the entire stay. He was incredibly helpful, gracious, and welcoming. He offered his condolences about our cancelled flight and made sure we were taken care of, giving us a beautiful room and treating us with genuine kindness. Floyd was spectacular and left a lasting impression. Before dinner, the hotel hosted a lovely tea time where children could take photos with Santa Claus and Mrs. Claus. Both of them were wonderful, spending real time with the kids and making them feel special. It was clear they cared deeply about creating a memorable experience. In the lobby, there was also a little “candy shop” where kids could pick out treats at no cost—another thoughtful touch. All of this took place with live violin music in the background, adding elegance to an already perfect atmosphere. Again, the attention to detail was immaculate. Dinner was exceptional. We ordered the pork belly “pyramid,” which was not only beautifully presented but incredibly flavorful, and of course we enjoyed the crab Rangoons. Our server, a young Thai gentleman whose name we unfortunately can’t recall was phenomenal. He was friendly, attentive, and made us feel truly welcomed. We connected with him immediately, and he elevated our dining experience in a way we won’t forget. I truly wish I could remember his name because he deserves recognition. Lastly, I want to express our gratitude to Fred, the gentleman who assisted us at the entrance and helped with our bags. His professionalism and kindness were outstanding and contributed to the flawless service we experienced throughout our stay. This was my first time in Chicago for work, and The Peninsula has set the bar incredibly high. Thanks to the exceptional team from Floyd, to our wonderful server, to Fred I’m already looking forward to returning

It’s a perfectly fine luxury hotel. But not special. Several maintenance issues - broken phones, flickering lights. Room service food quality is quite low. Rooms are nice though and not too worn. Acceptable for price point but wouldn’t be seeking it out at all.

Just back from a one night get away in Chicago and we elected to stay at the Peninsula for our first time. The entire experience was terrific! The room was a large double with lots of soft seating, quite and comfortable. The staff was pleasant and personal. We were not impressed with the roof-top bar as the decor and loud music seemed out of step with the guest. We enjoyed a quite dinner in the lobby dining area. The hotel is impressive, I wish they would bring back the old bar!

I had the absolute pleasure of planning a wedding at The Peninsula this past weekend, and from start to finish the experience was nothing short of extraordinary. The Director of Catering, Jennifer Clarke is truly outstanding—she is not only a consummate professional but also deeply respected and loved in the community. Most importantly, the incredible team that runs the show deserves special recognition—the staff were warm, attentive, and flawlessly executed every element of the day. Kudos to Rich Redditt & Gabriela Arteaga Thank you for everything again!! As a planner who produces weddings across the country and around the globe, I can confidently say The Peninsula stands apart. The service, the hospitality, and even the sweets were unforgettable. It has always been a dream of mine to plan a wedding here, and now that I’ve done it, I can’t wait to be back with future clients. Thank you to the entire team—there is a reason this is considered the number one hotel in the country, if not the world. Shaun Rajah - Events by Shaun Rajah ShaunRajah.com

We recently celebrated my husbands 50th birthday and chose to stay in Chicago in The Peninsula hotel. The location is exceptional and I chose it as it wa in partnership with the platinum amex which always comes in handy with perks like late check out and breakfast and upgrades. From the moment walked in the place was stunning and we were checked in by Omar who I think was the Front desk manager. He single handedly took our whole trip to another level with his welcoming and unique customer relation. He knew our name every time he saw us, he made sure we had the best experience and he went above and beyond to ensure a fantastic stay for us. Thank you Omar, you are an asset to the group. Due to the Amex we had 92 dollars credited every day for breakfast and gosh oh boy, the breakfast was incredible in the restaurant. We also had some credit for the stay which we used for the Bar at the rooftop and the cocktails were amazing and the view fabulous. Our room, the Michigan suite was beautiful and the stained glass between the bedroom and lounge was superb and the views were the best. Everything was thought out and the bathroom amenities were excellent and for once I did not have to ask for a thing !! This was all topped off with a seamless checkout where the bill was correct which is so rare for some reason. Overall an excellent choice and thank you again to Omar.