Waldorf Astoria Chicago

The building is great, and the service mixed. This property is stunning. The marble entry way, the luxurious spa, the heated cobblestone driveway, and the marble tiled bathroom with a soaking tub deep and wide enough for two, all are lovely and distinctive. If you appreciate an easily accessible beautiful deep soaking tub that involves no climbing or calisthenics to use, this is a rare feature , found in very few Chicago area hotels. The service is mixed. Tips: - Avoid asking the front desk staff for anything. They either tell you 'maybe', 'no way to guarantee', 'I'll send an email/request', or transfer you to Hilton central reservations. - Instead, turn to the concierge desk for any important requests. I always tipped them, knowing them, knowing that this is a key part of their compensation - While all of the concierge staff are helpful, Logan is Excellent. Her ability to persist in the face of bureaucracy was invaluable during our visit. - Be aware that although this is considered a luxury property, by default, the HVAC system in each room turns off unless motion is detected. So if you usually sleep soundly, do not be surprised if you wake up drenched in sweat at night because the HVAC didn't stay on. - If using valet service for your luggage transfer, stay aware of how the valet loads your luggage onto the cart to move it. When checking out, the fellow who took our luggage from room to car set our suitcases on the cart standing up on their wheels. Therefore, when wheeled onto the cobblestone courtyard, one suitcase fell off, landing on the stone driveway. - We were visiting for a special occasion, and the welcome champagne sent by the congierge group was much appreciated!

This is my second time staying at this awesome, world class hotel, located in, what I think, is the best neighborhood/location in Chicago. This Gold Coast neighborhood location is surrounded by some of the most beautiful brownstone homes, best restaurants, bars, shopping and blocks from Michigan Avenue and the lake front. Our room was fantastic/beautiful and housekeeping was perfect. We also included an afternoon in the Waldorf spa, which too was exceptional. Riz, our personal concierge, and was a great resource to maximize our stay/experience including a highly converted reservation at Arla, where, thanks to Riz and the staff at Arla, we got a table on their outdoor patio area (only 10 tables available on this patio) where we experienced an amazing night of summer Chicago weather, great food, and service. I am born and raised in Chicago, and hands down, this is my favorite hotel destination for “staycations” and/or referrals for friend, family or clients looking for a place to stay while in our fine city. Great job to all and well done Waldorf Astoria Chicago!

Amazing, wonderful staff, beautiful setting

“From our first email exchange, Michel, Yasmin, Riz, and Logan made us feel genuinely welcomed. They went above and beyond to help celebrate our anniversary. As Hilton Diamond members we were incredibly grateful for the thoughtful suite upgrade, welcome amenity, and personalized service. Every interaction felt warm and genuine.”

Can't say enough nice things about the entire stay- starting before the trip began. Our concierge Riz Sumra made the trip extra special. The new bartender at Bernards was a pleasure to engage with. Everyone I interacted with at the hotel was friendly and I appreciated the room upgrade as a Hilton honors member.