Waldorf Astoria Chicago

Luis was great helping us get checked in and later on dropping us off at our next destination. The Waldorf Chicago was great. Rooms were very nice, Brass Tack was also delicious for dinner. We will be back.

Amazing experience. The concierge Logan Lawson-Parks was beyond professional, helpful & extremely informative. 10/10. The front desk was tip top. My very experience, all of it was Amazing. Will for sure come back again. Def highly recommend it to everyone.

We loved our stay at the Waldorf Astoria! The staff were helpful and friendly. Our room was clean and comfy! The holiday decorations were a great bonus in December! Our family always enjoys our stays here!

We stayed here after wanting to stay here for many years. Finally had the chance to. Hotel is beautiful. Spa is nice and so is the elegance. Staff was very friendly and attentive as well. Unfortunately though, we felt underwhelmed and disappointed even. When we pulled up, first impressions are everything. No one offered to help with our bags. Check in is at 3, but I was told that due to someone getting a 4pm checkout, my room would be significantly delayed, so I was put in a different room 8 story's down from where I had. This also caused the wine I had preordered to be waiting in the room to be delayed till later as well, which was not nearly as special as walking into the room with it. I spent $93 on that bottle and it seemed like a waste since it didn't serve the purpose I had wanted. We also got room service, while the servers who brought the food were great and set everything up, the food was very mid. Again, $170+ for this meal for 2 people. Normally I am not picky like this, but given that this hotel is a 5 star hotel, and very pricey, $450-$900 a night, I feel like I have to be. And I got nothing for being a diamond member. Again, not something I would normally bring up, but the fact this 5 star hotel didn't even acknowledge it, was disappointing. And any other popular hotel in a downtown area would go out of their way to help with luggage, this 5 star, $600 a night hotel did not. Don't get me wrong, this property is very nice, great location, very upscale. But you get more with the nearby Londonhouse for half the price. I am a loyal Hilton member, but I'm very disappointed with how my first stay at a Waldorf Astoria went. With all that I can't bring myself to do less than 4 stars with the rating. Just a couple super minor details that the hotel can focus on more, and this hotel is everything you'd want

We recently stayed at the Waldorf for my husband’s birthday, and Logan truly made our stay special. She is absolutely amazing and went above and beyond for our family. Every time we passed by the desk, she greeted us by name, which made us feel so welcomed. She also made our daughter feel extra special, and that meant so much to us.