Waldorf Astoria Chicago

Five-star experience all the way! Everything about this stay exceeded my expectations. The service, the atmosphere, and the attention to detail were all outstanding. Huge shoutout to Luis, the courtesy car driver, who absolutely made my day. He took me to the Starbucks Reserve and waited for me while I grabbed my order, which was incredibly thoughtful and appreciated. That kind of service is rare and really shows how much this hotel values its guests. I left feeling relaxed, appreciated, and already looking forward to coming back. Highly recommend!

We have stayed at the Waldorf as a family several times and it is always a wonderful experience. From the moment you get there, you’re greeted with such kindness and care. For this trip, I was taking my daughter and her friend for a birthday overnight in the city, and we greeted by Jesus who took care of us so well, he took our millions of bags and food and promptly loaded them on the car brought them up our room talk to us about the house car really took care of our needs and anticipated things. I didn’t even think about. He was right there checkout as well - getting our car, loading all the bags and shopping bags into our car with care while we finished our shopping so that our car was ready for us to leave the city when we were done. Jesus was really taking extra time with us to make everything went smoothly.

My stay at the Waldorf Astoria Chicago was a great experience! I saw the staff interactions with the guests and we were all treated like VIP. From Logan at the Concierge desk to Colleen and the whole spa team, Deandre at the welcome desk, and Santiago at Brass Tack, I was extremely impressed with the service and attentiveness of all the staff. Not only is the hotel beautiful with great amenities but the staff really made it that much more memorable! Thanks to the entire crew at Waldorf Astoria Chicago!! You have a great team! And the special champagne, cake, and macaroons in my room for my birthday was just sugar on top.

Luis and Christian were extremely helpful and attentive to my groups needs. We had multiple mini coach buses and SUVs for executive level attendees.

Sheryl Walerski, Guest Services Specialist, went Above and Beyond to make our stay the "Absolutely Phenomenal!" It started a minute after I reserved our room. I informed her that we would be celebrating my husband's 80th birthday and she took the ball and ran with it. She asked me pertinent questions and exceeded all of my requests! When we arrived she had Happy Birthday gifts for my husband. She recommend Steak 48 and shared with them my husband's birthday. They surprised us with gifts. She made the reservations for our dinner along with transportation. She found out we were not departing early she granted us a late check out I can go on and on but the only thing you need is Sheryl's name! Ask for her when making your reservation. This was the VERY best birthday celebration ever!!! The accomodations were definitely FIVE STAR quality!!! We will recommend to ALL of our family and friends. Even though I got to experience all the royal treatment that the birthday man experienced, we will return on my birthday, so we can get "The Royal Treatment" again!!!