Waldorf Astoria Chicago

This hotel is stunning, clean, and has all of the best amenities, but what makes it truly special is the absolutely incredible customer service. Everyone here is so kind, so helpful, and makes each guest feel like royalty. A special shout out to Janella Prospero, one of the front office ambassadors, for making our stay extra special. Our stay was the day after our wedding, as bided our time waiting for our flight out of ORD for our honeymoon, and she made sure everything was so special for us, upgrading us to a suite free of charge and providing us with other discounts. Then, unfortunately we missed our flight due to unforeseen circumstances and the next fight was the next night, so we called the hotel hoping for a last minute room, and they not only got us in, they upgraded us AGAIN and brought us snacks and the sweetest personalized, handwritten note about how sorry they were about our circumstances but hope happy they were to try and help in any way they could. They made our whole day. 11/10 experience for us, and we might just have to return for our anniversary next year!

This hotel is incredible. I stay 75 nights a year in hotels and this is the best one ever! The concierge, Logan, was the shining star of this trip. She made sure my wife had everything she needed while suffering from a migraine. Deandre made sure the hotel could extend my corporate. The suite we had was phenomenal, with a fireplace and ample space. We will stay here each time we come to Chicago from here on out.

What a wonderful, amazing 3 days at the Waldorf Astoria in Chicago!! Our King bedroom suite was clean, neat, spacious and very comfortable. The customer experience was top notch!! Every night we had turned down service and the room was cleaned early every day. The staff was very accommodating and professional. We had one issue with the shower and they took care of it immediately. We will definitely be back!

Just came off another 3-night stay at this hotel and we had a lovely time. We booked two rooms through Amex FHR and both were upgraded to suites, which was a nice surprise (perks of a Sunday through Wednesday stay I guess). The rooms were very clean and well appointed. We loved the balconies as well. Food was great at Brass Tacks and also via room service. Room service was nice enough to accommodate my off the menu request of celery juice each morning, which was much appreciated. Service in the hotel was excellent. We used the house car once which was really convenient. Location is great. Prices are high ($10 room service delivery fee + 20% automatic tip is absolutely ridiculous) but weekdays room rates are a bit more reasonable than weekends. We'll likely return the next time we're in the Chicago area, especially if we can lock in decent Amex rates again.

The building is great, and the service mixed. This property is stunning. The marble entry way, the luxurious spa, the heated cobblestone driveway, and the marble tiled bathroom with a soaking tub deep and wide enough for two, all are lovely and distinctive. If you appreciate an easily accessible beautiful deep soaking tub that involves no climbing or calisthenics to use, this is a rare feature , found in very few Chicago area hotels. The service is mixed. Tips: - Avoid asking the front desk staff for anything. They either tell you 'maybe', 'no way to guarantee', 'I'll send an email/request', or transfer you to Hilton central reservations. - Instead, turn to the concierge desk for any important requests. I always tipped them, knowing them, knowing that this is a key part of their compensation - While all of the concierge staff are helpful, Logan is Excellent. Her ability to persist in the face of bureaucracy was invaluable during our visit. - Be aware that although this is considered a luxury property, by default, the HVAC system in each room turns off unless motion is detected. So if you usually sleep soundly, do not be surprised if you wake up drenched in sweat at night because the HVAC didn't stay on. - If using valet service for your luggage transfer, stay aware of how the valet loads your luggage onto the cart to move it. When checking out, the fellow who took our luggage from room to car set our suitcases on the cart standing up on their wheels. Therefore, when wheeled onto the cobblestone courtyard, one suitcase fell off, landing on the stone driveway. - We were visiting for a special occasion, and the welcome champagne sent by the congierge group was much appreciated!