Waldorf Astoria Chicago

What a wonderful, amazing 3 days at the Waldorf Astoria in Chicago!! Our King bedroom suite was clean, neat, spacious and very comfortable. The customer experience was top notch!! Every night we had turned down service and the room was cleaned early every day. The staff was very accommodating and professional. We had one issue with the shower and they took care of it immediately. We will definitely be back!

Just came off another 3-night stay at this hotel and we had a lovely time. We booked two rooms through Amex FHR and both were upgraded to suites, which was a nice surprise (perks of a Sunday through Wednesday stay I guess). The rooms were very clean and well appointed. We loved the balconies as well. Food was great at Brass Tacks and also via room service. Room service was nice enough to accommodate my off the menu request of celery juice each morning, which was much appreciated. Service in the hotel was excellent. We used the house car once which was really convenient. Location is great. Prices are high ($10 room service delivery fee + 20% automatic tip is absolutely ridiculous) but weekdays room rates are a bit more reasonable than weekends. We'll likely return the next time we're in the Chicago area, especially if we can lock in decent Amex rates again.

The building is great, and the service mixed. This property is stunning. The marble entry way, the luxurious spa, the heated cobblestone driveway, and the marble tiled bathroom with a soaking tub deep and wide enough for two, all are lovely and distinctive. If you appreciate an easily accessible beautiful deep soaking tub that involves no climbing or calisthenics to use, this is a rare feature , found in very few Chicago area hotels. The service is mixed. Tips: - Avoid asking the front desk staff for anything. They either tell you 'maybe', 'no way to guarantee', 'I'll send an email/request', or transfer you to Hilton central reservations. - Instead, turn to the concierge desk for any important requests. I always tipped them, knowing them, knowing that this is a key part of their compensation - While all of the concierge staff are helpful, Logan is Excellent. Her ability to persist in the face of bureaucracy was invaluable during our visit. - Be aware that although this is considered a luxury property, by default, the HVAC system in each room turns off unless motion is detected. So if you usually sleep soundly, do not be surprised if you wake up drenched in sweat at night because the HVAC didn't stay on. - If using valet service for your luggage transfer, stay aware of how the valet loads your luggage onto the cart to move it. When checking out, the fellow who took our luggage from room to car set our suitcases on the cart standing up on their wheels. Therefore, when wheeled onto the cobblestone courtyard, one suitcase fell off, landing on the stone driveway. - We were visiting for a special occasion, and the welcome champagne sent by the congierge group was much appreciated!

This is my second time staying at this awesome, world class hotel, located in, what I think, is the best neighborhood/location in Chicago. This Gold Coast neighborhood location is surrounded by some of the most beautiful brownstone homes, best restaurants, bars, shopping and blocks from Michigan Avenue and the lake front. Our room was fantastic/beautiful and housekeeping was perfect. We also included an afternoon in the Waldorf spa, which too was exceptional. Riz, our personal concierge, and was a great resource to maximize our stay/experience including a highly converted reservation at Arla, where, thanks to Riz and the staff at Arla, we got a table on their outdoor patio area (only 10 tables available on this patio) where we experienced an amazing night of summer Chicago weather, great food, and service. I am born and raised in Chicago, and hands down, this is my favorite hotel destination for “staycations” and/or referrals for friend, family or clients looking for a place to stay while in our fine city. Great job to all and well done Waldorf Astoria Chicago!

Amazing, wonderful staff, beautiful setting