Waldorf Astoria Chicago

Sheryl Walerski, Guest Services Specialist, went Above and Beyond to make our stay the "Absolutely Phenomenal!" It started a minute after I reserved our room. I informed her that we would be celebrating my husband's 80th birthday and she took the ball and ran with it. She asked me pertinent questions and exceeded all of my requests! When we arrived she had Happy Birthday gifts for my husband. She recommend Steak 48 and shared with them my husband's birthday. They surprised us with gifts. She made the reservations for our dinner along with transportation. She found out we were not departing early she granted us a late check out I can go on and on but the only thing you need is Sheryl's name! Ask for her when making your reservation. This was the VERY best birthday celebration ever!!! The accomodations were definitely FIVE STAR quality!!! We will recommend to ALL of our family and friends. Even though I got to experience all the royal treatment that the birthday man experienced, we will return on my birthday, so we can get "The Royal Treatment" again!!!

This is a luxury hotel located in the center of the city. It's close to everything. The room was fantastic. It had a massive space. The bed was very comfortable. The toiletries were luxurious. The service was excellent. The staff were professional.

This hotel offered a truly luxurious experience! The location, amenities, and staff were all excellent. However, what truly made this trip special was the staff. The front desk crew was incredibly helpful, answering questions about the neighborhood and getting around the city with great suggestions for restaurants and coffee shops. A special shoutout to Luis from valet, who expertly navigated the city in the house car, and Jesus, who carried our baggage and made the experience truly special. We’d love to stay at this property again next time I’m treating myself to a special trip to the Windy City.

Fabulous experience at the hotel and in particular with the use of the house car service around the area. Wonderful staff. Louis was excellent

This was our first experience with a luxury hotel, so we do not know how it stacks up to other hotels in its class. The whole experience was fantastic. Check in was wonderful. Anais was very pleasant and attentive. Since it was our first time at the hotel, she took us to our room and pointed out all the room had to offer. Breakfast at the hotel's Brass Tack restaurant was extremely special. Our server James, was attentive to our needs without being overbearing. He shared his enthusiasm for walking in Chicago and we never felt like we had to hurry up and leave the restaurant. The hotel concierge, Logan, gave us great tips for walking from the hotel to some of the local museums. The housekeeping staff kept the room in impeccable shape and made sure that we were well stocked with water and chocolates. It was a joy to stay at the Waldorf and we hope to be able to stay there again in the future.