Waldorf Astoria Chicago

There are several luxury hotels in Chicago to choose from, but the service at The Waldorf is what sets it apart. The concierge service from Logan Parks made the difference between a great stay, and an unbelievable stay. Last minute reservation changes, activity recommendations, car service, little touches for the room…. She made everything magic! My friend and I still talk about how great she was. Seriously, I’ve never had a concierge make such an impact on my stay. Though I was disappointed the hotel was being remodeled and the spa was closed, and the bar was noisy, the concierges Logan, and Sheryl pulled out every stop to make up for it. I had just hit diamond status with Hilton, and I really felt “ the love” from that. The room and location are fantastic! I used to stay elsewhere in Chicago, and now will never stay anywhere but at The Waldorf when in Chicago. Thanks Logan and Sheryl for such a lovely stay!

Luis in valet! Amazing and kind. I would book another night just so I could converse with him again!

Luis provided excellent service and was very friendly and kind.

The team at Waldorf Astoria went above and beyond for my wife and I his anniversary. They did a fantastic job, making sure everything was perfect. I want to acknowledge logan.lawson-parks for personally taking care of my wife and I during our stay. She is amazing.

One of the very best experiences I have ever had at a hotel! Before our arrival, Cheryl, the concierge, contacted us to let us know she was available for any requests. At check-in, Fernando, at the front desk was friendly, helpful and very accommodating with our request for a late checkout. At the same time, I asked Cheryl for help locating a jewelry store where I could special order two watch bands I needed. By the time we had unloaded our bags in our rooms (I was traveling with a friend and we shared a 2 bedroom suite) and returned to the lobby, Cheryl had the information for me. Jonathan, Luis and the entire valet staff were more than accommodating taking us to the places we needed to go in the hotel's beautiful BMW. I did not speak the same language as the woman who cleaned our rooms, and I did not get her name, but through sign language, she was happy too return when the room would be vacant. I did not write her a note, but the clues I left in the room she picked up on, and I've never had such an organized room! It was perfect and the bathroom was spotless! Room service and the spa attendants were friendly and helpful. The pool was clean and warm, and well stocked with wonderful towels and water. I can't wait until I'm able to return to the Waldorf Astoria Chicago.