Waldorf Astoria Chicago

We absolutely love the Waldorf!! Our go to hotel! Everything about this place is top notch.

We had a great ride with Luís!! Super friendly, easy to make nice casual conversations with and very polite. A smiley, great, positive person! Thank you!

Luis is the best! He is so kind and give wonderful wonderful service at the Waldorf Astoria . He is always ready to help with a big smile on his face. I am so happy when we see him at the hotel. I look forward to seeing Luis every time we stay at the Waldorf. He is a true asset to your hotel.

We have stayed at the Waldorf Astoria Chicago many times, and somehow the team continues to find ways to make each visit memorable. Chicago certainly has no shortage of luxury hotels, but for Nicole and me, the Waldorf continues to stand apart. This stay started with a fantastic upgrade to a Gold Coast Suite, and it was beautiful. Spacious, comfortable, immaculate, quiet, and exactly what you hope for from a hotel at this level. The Waldorf’s Gold Coast location is also hard to beat. You’re within walking distance of so much of what makes this part of Chicago special, while the hotel itself still feels tucked away from the busyness of the city. But the rooms and location aren’t ultimately why we keep returning. It’s the people. We had lunch at Brass Tack, and Alex was our server. Alex is incredible. We’ve gotten to know him through our visits over the years, and seeing him has become part of the Waldorf experience for us. He’s warm, funny, attentive, and genuinely interested in making sure you’re enjoying yourself. Lunch was excellent, but Alex has that rare ability to turn a meal into an experience. One of the biggest highlights of this particular stay was Logan at Concierge. We decided at the last minute that we wanted to have dinner at Arla, and reservations weren’t easy to come by. Logan took ownership of it immediately. She worked her contacts, made calls, followed up, and genuinely worked hard to find a way to make it happen for us. And she did. What impressed us wasn’t simply getting the reservation. It was the effort she put into it. You could tell she genuinely cared about making our evening special. She didn’t just point us toward a restaurant or tell us to check online — she became personally invested in helping us. Logan was an absolute superstar and one of the highlights of our entire stay. After dinner and before heading back to our room for the evening, we stopped at Bernard’s for cocktails. Nicole was behind the bar and was fantastic. She made excellent drinks and somehow kept everything at the bar moving smoothly while still making us feel like we had her attention. She was engaging, personable, professional, and created exactly the kind of relaxed atmosphere you want at the end of a great evening. Moiz Kahn also made a point of welcoming us and ensuring our stay was top-notch. That personal attention from leadership matters, and I think it helps explain why the level of service throughout this property is so consistent. That’s something Nicole and I have commented on many times. It isn’t just one department or a handful of exceptional employees. From the moment you arrive, there is a noticeable culture of hospitality throughout the hotel. The front desk, concierge, restaurants, bar, valet, housekeeping — people acknowledge you. They make eye contact. They remember names. They say welcome back. And most importantly, it feels genuine rather than rehearsed. That’s the difference between an expensive hotel and a true luxury hotel. You can build beautiful suites. You can have a great location, beautiful public spaces, excellent restaurants, and impressive amenities. Those are all important, and the Waldorf delivers them. But you can’t manufacture the feeling of being genuinely cared for. People create that. For anyone considering the Waldorf Astoria Chicago, especially if service is an important part of how you define luxury, I can’t recommend it highly enough. The Gold Coast Suite was wonderful, the location is exceptional, Brass Tack and Bernard’s are great to have within the property, and the hotel itself is beautiful. But years from now, we’re probably not going to remember every detail of a hotel room. We’ll remember Alex. We’ll remember Nicole. We’ll remember Logan refusing to give up until she found us that dinner reservation. We’ll remember Moiz making sure we felt welcomed and cared for. That’s hospitality. That’s luxury. And that’s why we continue to come back to the Waldorf Astoria Chicago. Five stars, without hesitation.

Carolina drove my husband and I through the busy Chicago streets while we were at our stay at the Waldorf Astoria. She made sure to drop us off right at the door every time - I was 6 months pregnant, so I was deeply grateful!