Waldorf Astoria Chicago

This review is long overdue, but I have had the privilege of hosting quarterly events at luxury hotels around the U.S for the past 6 years so I’ve been able to see what good, better, and best looks like (go Bears). I can confidently say that after staying at the WA Chicago around 10 times, both for personal and business trips, they are undeniably in the “best” category. I’ll start with service, as that’s the biggest differentiator for me, especially with our business events. From the second you leave your car, you feel at home. Valet + Doormen greet you with smiles and make a point to remember you. Front desk staff are there to help with any questions or urgent requests, and are excellent at communicating. The event/banquet staff is filled with hard working, friendly people that truly care about pulling off a great event. We’ve been fortunate to have the same team members for years now, which is a testament to both the WA and their event team. I hope they know how excited we are to walk in and see them every year! I’d be remiss if I didn’t highlight two team members specifically, as they’re world class at their positions and have helped me out TREMENDOUSLY. First is Isabella, the event manager. To say that she has gone above and beyond for us is an understatement. From ensuring we meet timelines on events to double checking that every detail is perfect, Isabella will not rest unless your entire event is a 10/10. She makes a point to drop in on our events (you’d be surprised how rare this is) to say hi in person and make sure everything is going smoothly. Her kindness and desire for excellence is constantly radiating any time she’s around; this is demonstrated in a variety of ways and extends way past our events. Second is Logan, at the concierge desk. Navigating the endless food options that Chicago has to offer is daunting to say the least. This stress is compounded when you have larger groups like we often do. Logan completely eliminated that stress by recommending the perfect spots (and I’m picky) while also making many of our reservations for us. Any hiccups, questions, changes etc were met with a phone call and a followup to ensure everything was perfect leading up to and following each dinner. Logan and the concierge team are an extremely valuable resource that the Waldorf offers; they exude excitement to give you the best culinary experience possible. While service is their priority, the hotel itself is immaculate. The rooms are always spotless, comfortable, and spacious. Many of the rooms come equipped with a fireplace for the Chicago winters, but they also have lovely balconies for when the weather is nicer. I’ve had great experiences at both the Brass Tack for breakfast & drinks, as well as Bernard’s which is their speakeasy style bar on the 2nd floor. Great selections and knowledgeable staff. For the sake of being fair, I do have one small critique and that’s the spa/fitness area. While the gym itself is very solid for a hotel gym and they have a small lap pool which is fantastic…I was disappointed to learn that the sauna/hot tub/locker room area is no longer an included amenity with the hotel. All things considered, the Waldorf Astoria Chicago is the pinnacle of service, quality, and consistency. I’ve stayed here for business, personal trips, as well as a romantic getaway with my fiance and they’ve delivered a wonderful experience every single time.

ecently visited the Waldorf Astoria Chicago and had an unforgettable experience thanks to two incredible team members: Leonard and Logan. Leonard, the bartender, is truly exceptional. His cocktails are crafted with real skill, and his energy is warm, attentive, and effortless. He doesn’t just make drinks—he creates an experience. Sitting at his bar feels like being welcomed into a luxe little world where everything is smooth, elevated, and tailored just for you. At the front desk, Logan was equally impressive. She’s polished, gracious, and the definition of professional hospitality. From the moment I arrived, she made me feel genuinely welcomed. Logan handled everything with a calm confidence and a warm smile, answering questions, anticipating needs, and making the entire arrival experience feel seamless and special. She’s the kind of front-desk talent that sets the tone for the whole hotel.

When we checked in the process was speedy with a friendly staff. The room was spotless and spacious and everyone was very friendly and courteous. A big thank you to Sheryl, Deandre and Anthony. The amenities were top notch. We throughly enjoyed the Sunday brunch and the food was fabulous! I definitely will recommend this hotel to anyone and definitely will be returning.

Our 1st time staying here at the Waldorf Astoria. What an amazing 🤩 experience. The staff is second to none. Made us feel like family. Everyone one of them including the following manager Reid, valet Luis, front desk Holly and Mia. Fantastic people. They are family now for sure. The room was fantastic too. (One bedroom suite) Thanks for all you do. See you again this summer. Definitely our hotel for now on. Great 👍 job.

Our family stayed at the Waldorf Astoria Chicago for a weekend trip to see the Chicago Bears game, and the entire experience was exceptional from start to finish. The hotel is absolutely stunning—elegant, spotless, and incredibly comfortable. From the moment we arrived, we felt welcomed and well cared for. A special shout-out goes to Logan, the Concierge, who truly made our weekend unforgettable. He went above and beyond in planning every detail for our family—dinner reservations, transportation, game-day arrangements, and thoughtful touches that made everything seamless. Logan’s professionalism, warmth, and attention to detail were unmatched. You can tell he genuinely cares about crafting a memorable experience for guests. We were also lucky with beautiful November weather for the Bears game—sunny, mild, and perfect football conditions. And to top it off, the Bears brought home a win, making the day even more special for our family. Our room was spacious and beautifully designed, the location was perfect for exploring the city, and every staff member we met was friendly and accommodating. Between the luxury of the hotel and the incredible service—especially from Logan—this was one of our best family trips to Chicago. We highly recommend the Waldorf Astoria Chicago and will definitely be returning!