Waldorf Astoria Chicago

My stay at the Waldorf Astoria Chicago was a great experience! I saw the staff interactions with the guests and we were all treated like VIP. From Logan at the Concierge desk to Colleen and the whole spa team, Deandre at the welcome desk, and Santiago at Brass Tack, I was extremely impressed with the service and attentiveness of all the staff. Not only is the hotel beautiful with great amenities but the staff really made it that much more memorable! Thanks to the entire crew at Waldorf Astoria Chicago!! You have a great team! And the special champagne, cake, and macaroons in my room for my birthday was just sugar on top.

Luis and Christian were extremely helpful and attentive to my groups needs. We had multiple mini coach buses and SUVs for executive level attendees.

Sheryl Walerski, Guest Services Specialist, went Above and Beyond to make our stay the "Absolutely Phenomenal!" It started a minute after I reserved our room. I informed her that we would be celebrating my husband's 80th birthday and she took the ball and ran with it. She asked me pertinent questions and exceeded all of my requests! When we arrived she had Happy Birthday gifts for my husband. She recommend Steak 48 and shared with them my husband's birthday. They surprised us with gifts. She made the reservations for our dinner along with transportation. She found out we were not departing early she granted us a late check out I can go on and on but the only thing you need is Sheryl's name! Ask for her when making your reservation. This was the VERY best birthday celebration ever!!! The accomodations were definitely FIVE STAR quality!!! We will recommend to ALL of our family and friends. Even though I got to experience all the royal treatment that the birthday man experienced, we will return on my birthday, so we can get "The Royal Treatment" again!!!

This is a luxury hotel located in the center of the city. It's close to everything. The room was fantastic. It had a massive space. The bed was very comfortable. The toiletries were luxurious. The service was excellent. The staff were professional.

This hotel offered a truly luxurious experience! The location, amenities, and staff were all excellent. However, what truly made this trip special was the staff. The front desk crew was incredibly helpful, answering questions about the neighborhood and getting around the city with great suggestions for restaurants and coffee shops. A special shoutout to Luis from valet, who expertly navigated the city in the house car, and Jesus, who carried our baggage and made the experience truly special. We’d love to stay at this property again next time I’m treating myself to a special trip to the Windy City.