Waldorf Astoria Chicago

Fantastic experience as always! This time was even better as Tamas Vago, the General Manager, personally helped us with our room. We live in Chicago, but try to celebrate our anniversary at the Waldorf each year. Although there was a workers' strike going on, the hotel staff did their best to make our stay memorable. I look forward to next year!

We had an amazing stay at the Waldorf! The entire team was incredible—everyone was so welcoming, accommodating, and attentive throughout our stay. Luis, in particular, provided top-tier customer service and truly went above and beyond to make sure we had a wonderful experience. We had absolutely no complaints and felt so well taken care of from start to finish. We would definitely stay here again!

We had an amazing stay at the Waldorf Astoria Chicago with my partner! The service was exceptional, and the staff went above and beyond to make us feel welcome and well cared for. Jalen gave us a warm welcome, explained all the amenities, and made sure we had everything we needed. Luis was incredibly helpful as well he drove us to nearby restaurants and recommended some great places to try. As part of our celebratory stay, my partner surprised us with a couple’s massage. It was incredibly relaxing, and we were even surprised with mimosas afterward! We truly appreciated the hospitality and attention to detail. Overall, it was a wonderful experience, and we’ll definitely be back! Highly recommend the Waldorf.

We stayed Fri-Sun and the hotel was excellent from professional and welcoming service from Deandre at check in to Abiba at the Brass Tack. The room was lovely and we had tea both days in the balcony. Thank you for a respite from busy lives!

I want a cold room to sleep in. At the Waldorf Astoria, they have limited the rooms from going below 68° on the thermostat if the air conditioning works, which it did not at all in my room. I raised the issue with the Front Desk and they offered me a food and beverage credit, which would not make a difference to me. I told them this and was met with indifference. It’s disappointing to see that the Hotel limits guests from setting thermostat below 68° but it’s more disappointing that the air-conditioning won’t even reach 68° and I leave this review because the Front Desk staff was indifferent when I raised the issue and their offer of a small credit that I couldn’t spend wasn’t helpful. Follow up communications cited summer weather as the reason for the ac not working well. It was 59 degrees and raining outside during my stay. This is supposed to be a 5 star Waldorf Astoria.