Waldorf Astoria Chicago

This is the type of hotel you truly do not want to leave. The staff are all amazing, and friendly. I think one thing I like about this hotel is that even though it is obviously high end, the staff are all very approachable and kind. The spa staff in particular were so friendly and personable and were always interested in where we were going. My partner and I celebrated our anniversary here, and the concierge went above in beyond, helping us secure a very nice upgrade and some lovely bubbles. They provided me some great ideas for dinner reservations also. The pool is lovely and came in handy when the weather wasn't so nice. I had an amazing massage at the spa and those facilities are amazing and worth seeking out even if not staying at the hotel. You have a phone number that you can text throughout your stay and they were always very responsive, nothing was too much trouble. The beds are comfortable and the Aesop amenities are lovely! I will be dreaming of heading back as soon as I am able.

Highly recommend! We celebrated our anniversary here, and the personalized service made it truly unforgettable. From the warm welcome to the excellent guest services, delicious breakfast, and wonderful dinner, every part of our stay was exceptional. The hospitality and attention to detail really stood out. A special thank you to Alicia and the entire Brass Tack team for making our celebration so memorable. We appreciate everything you did to make our stay special!

Wonderful hotel stay at Waldorf Astoria Chicago. Special thanks to Janella P. at the front desk for her kindness and warm hospitality. She made our stay even better. John

Our stay at Waldorf Astoria Chicago was exceptional from beginning to end, and it made our anniversary trip truly unforgettable. The service was outstanding across every department. We especially want to recognize Demi Devaux at the front desk. She greeted us with the warmest smile every time we saw her, was incredibly attentive to every request, and always made us feel genuinely cared for. She was also so kind and welcoming to our baby, which meant a lot to our family. We would also like to thank Luis from and the valet team. He was consistently friendly, professional, and efficient, making every arrival and departure smooth and enjoyable. His positive attitude and excellent service left a wonderful impression. One of the things that stood out most was the hotel’s attention to detail. We casually mentioned that we were celebrating our anniversary, and the team remembered it throughout our stay, making us feel truly special. Those thoughtful touches are exactly what set a luxury hotel apart. The property itself is beautiful, elegant, and impeccably maintained. The facilities are excellent, and every staff member we encountered provided genuine hospitality. It is clear that everyone takes pride in creating an exceptional guest experience. Thank you to Demi, Luis, and the entire Waldorf Astoria Chicago team for making this such a memorable stay. We look forward to returning in the future.

Amazing from the moment we arrived. Deondre checked us in and treated us like family. Our kiddo was traveling with us so they added a note to make the pull out bed at turn down service. Everyone we ce in contact with was top notch, I wish I'd asked for all their names! We enjoyed dinner off property but stopped by the restaurant for a beverage. The bartender was so professional and the bar area was always clean. She made us a drink with the ingredients she had available and it was delicious. Check out was easy and Luis and Christian were our last interactions with the hotel and they were very courteous and helped us get everything to the car. Can't wait for the next time to Chicago.