Waldorf Astoria Chicago

Luis, Guillermo, and Oscar were excellent and treated us like family. We will surely be back.

The valet team is fantastic! Luis is from the team is great. Very convenient for getting around the area. The atmosphere is also very welcoming.

Five-star experience all the way! Everything about this stay exceeded my expectations. The service, the atmosphere, and the attention to detail were all outstanding. Huge shoutout to Luis, the courtesy car driver, who absolutely made my day. He took me to the Starbucks Reserve and waited for me while I grabbed my order, which was incredibly thoughtful and appreciated. That kind of service is rare and really shows how much this hotel values its guests. I left feeling relaxed, appreciated, and already looking forward to coming back. Highly recommend!

We have stayed at the Waldorf as a family several times and it is always a wonderful experience. From the moment you get there, you’re greeted with such kindness and care. For this trip, I was taking my daughter and her friend for a birthday overnight in the city, and we greeted by Jesus who took care of us so well, he took our millions of bags and food and promptly loaded them on the car brought them up our room talk to us about the house car really took care of our needs and anticipated things. I didn’t even think about. He was right there checkout as well - getting our car, loading all the bags and shopping bags into our car with care while we finished our shopping so that our car was ready for us to leave the city when we were done. Jesus was really taking extra time with us to make everything went smoothly.

My stay at the Waldorf Astoria Chicago was a great experience! I saw the staff interactions with the guests and we were all treated like VIP. From Logan at the Concierge desk to Colleen and the whole spa team, Deandre at the welcome desk, and Santiago at Brass Tack, I was extremely impressed with the service and attentiveness of all the staff. Not only is the hotel beautiful with great amenities but the staff really made it that much more memorable! Thanks to the entire crew at Waldorf Astoria Chicago!! You have a great team! And the special champagne, cake, and macaroons in my room for my birthday was just sugar on top.