Waldorf Astoria Chicago

This would be zero stars if it weren’t for the staff. The staff is excellent and what you’d expect from a five star hotel. But as for the room, the Waldorf is a pass. I’ve attached pictures of the room. Parts were dirty and parts were just not kept up. The lights in the bathroom flickered, the tub didn’t hold water, gas pipes from the fireplace sticking out of the wall, door was chipped everywhere, bathroom paint chipped, the cabinet had soil stains and smudges on it, and what looked like paint drops on the carpet. This was quite a surprise as we were told the room was ready, but just needed to be inspected before we could go up. This took nearly an hour. That said, we did check in early. That was appreciated, but we still waited an hour for it to be checked and this was deemed as acceptable. We attempted to take a bath and couldn’t because it didn’t hold water without slowly draining. And the lights on the mirror flickering was also not fun. I expected to feel clean and comfortable. If this were a three star or two star, there’d be no complaints. But for this category of a hotel, no. Skip it. The staff is five star, that’s not in question, but the property is not even close to worth being considered luxury.

My experience at the Waldorf Astoria Chicago was exceptional from start to finish. The hotel’s location is unbeatable, y walking distance to everything you want to see, shop, and do. Whether it’s luxury boutiques, iconic Chicago sights, or great restaurants, everything is just steps away. What truly sets this property apart is the outstanding staff. You can feel that strong, thoughtful leadership is present throughout the hotel, every interaction feels warm, polished, and genuinely caring. James, our breakfast server, was an absolute standout. He not only remembered my coffee preferences but anticipated them each morning with such attention to detail. His kindness and professionalism made breakfast one of the highlights of my stay. He is truly a gem. Sheryl at the concierge desk also made a lasting impression. Her warm greetings, bright smile, and thoughtful recommendations made every day better. She radiates hospitality and made me feel genuinely welcomed. From the beautiful property to the exceptional service, the Waldorf Astoria Chicago delivers an unforgettable experience! Must Visit while in Chicago!

Luis, Guillermo, and Oscar were excellent and treated us like family. We will surely be back.

The valet team is fantastic! Luis is from the team is great. Very convenient for getting around the area. The atmosphere is also very welcoming.

Five-star experience all the way! Everything about this stay exceeded my expectations. The service, the atmosphere, and the attention to detail were all outstanding. Huge shoutout to Luis, the courtesy car driver, who absolutely made my day. He took me to the Starbucks Reserve and waited for me while I grabbed my order, which was incredibly thoughtful and appreciated. That kind of service is rare and really shows how much this hotel values its guests. I left feeling relaxed, appreciated, and already looking forward to coming back. Highly recommend!