Waldorf Astoria Chicago

Fantastic hotel and staff! Our stay was honestly perfect. Our room was beautiful and extremely clean. They tidied up twice daily. The General Manager, Thomas, was extremely personable. I saw him clean up a room service food order from the hallway. I was impressed by this, because he took it upon himself. He went around the restaurant at breakfast to check in on guests. You can tell he cares about every detail and he hires people who also care. The level of service was outstanding. Everyone made us feel welcome. James in the restaurant was wonderful also! He made breakfast fun daily. The car service was welcoming after long days of walking. We stayed for our anniversary and were greeted with champagne and cookies! It was a lovely gesture.

I travel to Chicago every month for work. I’ve stayed in every nice hotel I don’t know why it took this long to try the Waldorf ! It’s the best luxury hotel in Chicago. Rooms and suites are amazing The vibe is perfect. Staff is great I love the location. It’s the top of all Chicago hotels

Hotel and staff were excellent. Especially James at breakfast and Luis helping with car and luggage.

This is the type of hotel you truly do not want to leave. The staff are all amazing, and friendly. I think one thing I like about this hotel is that even though it is obviously high end, the staff are all very approachable and kind. The spa staff in particular were so friendly and personable and were always interested in where we were going. My partner and I celebrated our anniversary here, and the concierge went above in beyond, helping us secure a very nice upgrade and some lovely bubbles. They provided me some great ideas for dinner reservations also. The pool is lovely and came in handy when the weather wasn't so nice. I had an amazing massage at the spa and those facilities are amazing and worth seeking out even if not staying at the hotel. You have a phone number that you can text throughout your stay and they were always very responsive, nothing was too much trouble. The beds are comfortable and the Aesop amenities are lovely! I will be dreaming of heading back as soon as I am able.

Highly recommend! We celebrated our anniversary here, and the personalized service made it truly unforgettable. From the warm welcome to the excellent guest services, delicious breakfast, and wonderful dinner, every part of our stay was exceptional. The hospitality and attention to detail really stood out. A special thank you to Alicia and the entire Brass Tack team for making our celebration so memorable. We appreciate everything you did to make our stay special!