The Whitehall Hotel

reserved and prepaid for a room via HotWire. Upon arrival, they couldn't find my reservation. I waited in the lobby for 20 minutes before someone could figure out how to check me in. Even then, they apparently didn't know what they were doing. I was told that my card would be charged $75 for a deposit. OK, cool, no problem....He swiped my card two separate times...I'm thinking it's because he was having issues with my reservation. Apparently not! I checked my account the next day after I checked out. There were TWO charges for $76.33 and one for $75 (the deposit). Two days later, one of the $76.33 charges and the $75 deposit were refunded. I am still dealing with them, trying to get the other $76.33 put back on my card. So I paid $95 via HotWire and $76.33 to The Whitehall....NICE! The only thing I enjoyed about this place was the location. The room was less than impressive and the customer service was a JOKE!

I stayed for 2 nights at Whitehall and it was great experience. The front desk was warm and welcoming, the room is clean and homey. The location is good, walking distance to navy pier. A minor drawback was only the view from the room, we got next building rooftop. The building is well maintained, it doesn't like 90 year-old building.

My dad and I stayed here during a visit to see the Cubbies and family. It was the perfect location to walk to restaurants, bars, shopping, etc. We stayed on the 16th floor and our rooms were far enough up that the noise from the street wasn't too loud, but being around the corner from Michigan Ave. and Rush St. was surprisingly quiet anyway. I enjoyed my stay here. I thought the rooms were clean, decorated in a nice way that didn't leave the impression they would need to be updated every 2 years, but that being said the bathroom faucets, handles, etc., might need a tightening and some attention. The bathroom was a comfortable size and the room itself was very spacious for a double. There wasn't furniture stuffed into every available corner the way other hotels try to do. We didn't go down to the bar but once, which was pretty empty and a little dark. There seemed to be a lot of liquor choices but as far as beer, nothing on tap? That was really surprising - especially for the local stuff. Again, nice decor but the lounge area of the bar doesn't seem to be used much. If I had to leave advice, it would be to freshen up the hall ways. There is a pervasive humidity and slight odor that maybe can't be helped in a building of this age. As soon as I got in my room though, it was a completely different story, bright, clean, crisp air. Also important for their cleaning staff to keep an eye on the elevator as there was a dirty hand print for a few days on the inside of Car 1's door and the 9th floor has some moulding coming away from the wall when the elevator opens. Little things like this are what I notice but they do not make or break a hotel stay for me at all. It's the service that can outshine these overlooked details. So yes, the valet and front desk staff were all very attentive and greeted you every time you passed by, the doormen even stopped mid-sentence / mid-step whatever they were doing, to hold open or make sure the door would be open for you. I do not know how they manage to keep genuine (appearing) smiles every single encounter, but that is exactly how it came off. Very nice touch!

This hotel is listed as a boutique hotel. Although very old it is rather quaint and wonky. Very well situated in Chicago. One block from the Hop on Hop off pick up point. 1 block from a major shopping street. The staff were pleasant and helpful. The room was slightly luxurious, spacious, and the bathroom was good. One of my favourites on a 4500 mile road trip across USA

On the plus side, this hotel is very well-located on the Magnificent Mile, basically one block away from the Hancock Building. The hotel also has quiet a few amenities, including valet parking, restaurant, and fitness center -- though my stay was relatively short and so I didn't get to take advantage of everything. As other reviewers have noted, however, this hotel is a bit old and dated. I can certainly appreciate a historic charm, but the "old" vibe the hotel gives off had more to do with cramped elevators and ragged carpeting than anything one might consider "cute." I also was surprised that the windows seemed a bit dirty -- given that we were only on the third floor I would think they'd be relatively easy to clean, but I guess that isn't the case. There was hair on one of our towels in the bathroom, as well. We didn't make a big deal about it and just threw it on the floor to be laundered, but...kinda gross. Overall this hotel was fine for what we wanted, which was an inexpensive place near the biggest attractions in Chicago. I think that visitors who are expecting a true four-star hotel experience might be left disappointed, however, since this hotel was probably not much better than your typical two or three star chain.