Aranwa Pueblito Encantado del Colca

The hotel is located in a very beautiful area surrounded by fantastic scenery. However, the hotel facilities and rooms are somewhat outdated and in need of renovation. The rooms are large but not very comfortable or cozy. The restaurant staff is very friendly, but the food is not the best. This hotel has the advantage of being very close to thermal springs, within walking distance.

I was really taken by the beauty of the village-like property and its surrounding nature, for $250USD a night. However, aesthetics is the only thing this hotel has to offer. We stayed here for about 14 hours - let’s begin. To start, every hotel I’ve stayed at in Peru has bottled water for brushing teeth as the water isn’t safe to drink. At this hotel, you have to pay for bottled water, just to brush your teeth. Reception didn’t really seem to care about that potential health issue. Secondly, there is nothing around here, which is great for a retreat and quiet time, however, we wanted to watch tv to pass some time, and the tv wasn’t working. When we contacted reception to ask if they could help us, they hung up. We actually had to search the grounds for a staff member to help us out. And it was the very nice bellman who helped us. Third, my mum and I booked a massage at their spa. My mums massage was cut 20 minutes short and she was literally bruised the following day. When we asked for towels so we could shower and get the oil off our skin before dinner, we were told no. End of. We booked the couples massage, but they tried to charge us for individual massages. Finally, when we went to dinner, the menu was very small and they didn’t have some of the items, making the menu even smaller. We were sat for 30 minutes before anyone came over and in the middle of ordering, the waiter walked away and disappeared. While reading the reviews, I noticed a response to every single review, except for the one that about the housekeeper being caught red-handed stealing and he called them out for not doing anything about it. If that’s not a massive red flag, I’m not sure what else Is. I am truly dumbfounded that the ratings are 4.5 when it is maybe a 3-star at best. I would recommend going elsewhere. If you have booked a tour, and this hotel is on your itinerary, I strongly suggest asking your tour operator to switch.

We were enchanted when we arrived at Aranwa Pueblito Encantado Del Colca, beautifully surrounded by nature and lovely, spacious rooms. The remote location in nature is a 10 out of 10. Unfortunately, the service doesn’t live up to the beauty of the location. Check in was fine. I booked a massage for my daughter and I as they had a deal on for 2 50 min massages. My massage finished 15 mins early with the pretense the 50 mins was up but my daughter got the full 50 minutes. When I went to pay they wanted to charge me the full price not the advertised deal price which they claimed didn’t exist. I happened to bring the card from my room with the advertised deal and they adjusted the price. The tv in our room wasn’t working and we called reception they just hung up. My husband flagged down the gentleman who helped us with luggage who was helpful in fixing the problem. We went to the dining room (our only option in a remote location) and when ordering off their menu, they informed us they didn’t have those items. It’s so disappointing that such a beautiful place with a reasonably high price point has not provided the level of experience to match.

One of my favourite hotels in Peru. It is located along the river. We didn't try the pool area (it was the winter), but strolled in the beautiful garden, observed birds, had a cocktail near the campfire in the garden, and dined there (excellent food btw). The room was spacious and comfortable, with electric heating if necessary, against the chilly winter night.

This has to be one of the most beautiful locations, nestled by the river surrounded by mountains. The chalets were very comfortable and well stocked - robes, slippers, etc. The staff were helpful. Definitely recommend.