Sandpearl Resort

Unfortunately, our experience at the Sandpearl was terrible. 😣 Our biggest issue was our interaction with Lucy at the front desk. She was extremely difficult to deal with and demonstrated very poor customer-service skills when handling an upset guest. Instead of listening and trying to de-escalate the situation, she asked inappropriate personal questions that only made the situation more frustrating and worse. Her approach was unprofessional and made me feel uncomfortable and angry rather than valued as guests. At this point in her career if she lacks the appropriate skills no amount of training will help. Also having the last word and talking down, lack of understanding and extremely insincere apologies was the cherry on top. My husband was treated better by the front desk manager and who had a completely different attitude than Lucy could ever come up with. If a guest ask for a hotel manager she should be trained to say yes and take their name and number because she does not have the appropriate skills to deal with customers. For an upscale resort like the Sandpearl, I expected a much higher level of professionalism, empathy, and guest care. This interaction left a very negative impression and significantly affected our stay. I sincerely hope management takes this feedback seriously and provides additional training on how to handle guest concerns professionally and respectfully.

This is one of our favorite places on earth. We have been returning when we can for 10 years. It has gotten better and stayed the same in the right ways each time. It’s elegant but not fussy. Every detail is thoughtful, comfortable, & refreshing. The beachfront fire, dining table, beach chairs & umbrellas, fireside amores, powdery sand, outdoor showers, hammocks, yard recreation, poolside dining service & restaurants, perfect breakfast buffet, quality furnishings, in room coffee & amenties, arrival mimosa, the bellman, turn down service, great fitness center, spa, gift shop, grand piano, fine art throughout, filtered air and water, valet parking, nightly pool movie, kids club. Everyone & everything is wonderful. They are very immediately responsive to fair feedback. Excellent staff some of whom have been there since year 1. We highly recommend this resort!

They sell hospital pre-cooked food in the marketplace. Cheeseburger at Tate Grill is horrible. Housekeeping is not on their job. Too expensive for this experience!

Wonderful resort. The staff is amazing the rooms and accommodations are first class. Kid friendly and has everything you need for a relaxing vacation or short stay.

Just got back to the UK after another fabulous stay at the Sandpearl Resort Service as always impeccable from all - front desk, concierge, housekeeping, bar, Caretta’s, Car Valet, Pool area. On this trip had many meals in Caretta’s both breakfast and dinner. Fantastic service, food, wines, ambience and view. Fantastic room as always. Already booked to return in November.