Sandpearl Resort

Best place I’ve ever stayed! The staff was incredible: Valentina (champagne greeter), Roberto (driver), spa staff-Jessica, waiter JP, michele-adventure/hospitality desk, two night engineering men (work 3p-11p) exceptional and kind! Beautiful details in rooms and lobby, outside pool area immaculate. Restaurant (carribio??) was excellent! Great rooms and details-like dim nightlight and appreciate the room dim clock on nightstand, turn down service, housekeeping…everything was 5 stars! Thank u for pampering us! Will return!

Lovely place. Great beach area. Delicious restaurant.

Our stay and experience with the Sandperal team was amazing! Lucy at the front desk was more than accommodating! Each request was met with exceeded expectations. The staff around the pool and restaurants were so nice! The entire experience was amazing! My wife and I already booked a return visit. Until next time Sandperal

We were there to celebrate K’s 75th birthday. This is the third time we have stayed at the Sandpearl for her birthday… But this one was extra special. Extra special touches provided by hotel staff and the memories we created will last for a very, very long time. Grateful! C and K

Unfortunately, our experience at the Sandpearl was terrible. 😣 Our biggest issue was our interaction with Lucy at the front desk. She was extremely difficult to deal with and demonstrated very poor customer-service skills when handling an upset guest. Instead of listening and trying to de-escalate the situation, she asked inappropriate personal questions that only made the situation more frustrating and worse. Her approach was unprofessional and made me feel uncomfortable and angry rather than valued as guests. At this point in her career if she lacks the appropriate skills no amount of training will help. Also having the last word and talking down, lack of understanding and extremely insincere apologies was the cherry on top. My husband was treated better by the front desk manager and who had a completely different attitude than Lucy could ever come up with. If a guest ask for a hotel manager she should be trained to say yes and take their name and number because she does not have the appropriate skills to deal with customers. For an upscale resort like the Sandpearl, I expected a much higher level of professionalism, empathy, and guest care. This interaction left a very negative impression and significantly affected our stay. I sincerely hope management takes this feedback seriously and provides additional training on how to handle guest concerns professionally and respectfully.