The Broadmoor in Colorado Springs, Colorado
Location of The Broadmoor
Nearest Airport: DEN
Amenities for The Broadmoor
- General Information
- 700 744
- On-Site Amenities
- Valet Parking
Reviews for The Broadmoor
First, let me say, my family and I have been to the Broadmoor many times, we only live an hour away, so it's an easy get away. Second, let me say, that it's truly one of the best properties you will ever stay at...so beautiful, great setting, tons of history. The problem with the Broadmoor is the restaurants. The food is not very good for such an amazing, five star property. We ate at La Taverne, their steak house, this past Friday night, and we sat in the Garden Room. It's beautiful and also historic. Our dinner tab, for a family of four, was over $300 dollars, with dinner, two drinks per adult and dessert. They have an automatic 20% tip added to ANY tab at the Broadmoor, which I believe is part of the problem. This system, in my opinion, automatically takes out the incentive to PROVE your excellent service! Our service was TERRIBLE. Our dinner plates were sitting there for so long, even when our dessert came out, and they STILL sat there. Our water glasses were never refilled. It was honestly some of the worst service I have ever experienced and our family travels and dines out A LOT! I just think if you have an automatic 20% gratuity added to every tab, then the service should be outstanding and reflect that...On top of the very poor service, some of the food was sub par. The crab tasted fishy, the salad was soggy from too much dressing, just not good. Unfortunately, the food was sub par in ALL of the restaurants, Players, the Golden Bee, poolside...honestly, it has been this way every time we have been there. Maybe they just expect people, like us admittedly, to come back because the property is so beautiful, but for the cost of the entire experience, food/service should be better. We will still go to the Broadmoor, but if we experience that kind of service again, we will be taking it up with the management before paying an automatic 20% gratuity. I would give this property EASILY five stars if the food and service improved!!!
Jennifer F - Denver, Colorado
We enjoy eating a light snack on the patio behind the main hotel building and watching all the people. We added something on our last visit. S'mores. Across the lake at the Italian Resturant's bar you can get a s'mores kit. $12 gets you a package of graham crackers, a large cup filled with marshmallows, 3 Hersey chocolate bars and 3 sticks. A great time and we met some very interesting people.
FartherIsBetter - Duncanville, Texas
Great property, would definitely stay there again. The people are what make this such a great resort. We played the East course, and had a wonderful time. The views of the mountains are wonderful. Would stay again!
brian h - Indianapolis, Indiana
I had always wanted to stay at the Broadmoor and for my birthday my husband surprised me with this trip! The grounds of the Broadmoor are gorgeous, truly impeccable. We stayed in a premier room in the west building and had a view of the mountains, great room! We enjoyed the paddle boats, the spa and fitness center and many of the restaurants, all of which were great with the exception of one which I reviewed separately ( La Taverne) . The employees greet you with a smile and a hello as you walk by them and they could not have been more helpful if you needed anything. There were a few hiccups but nothing that really negatively impacted our stay. One day our room was not cleaned even though we had been gone all day and left the green service button on. It wasn't a big deal, we just called housekeeping and it was done when we left for dinner. There was also a mix up with my spa appointment, on our itinerary from the front desk it showed a different time than what the spa had, it was worked out and my facial was amazing. The Sunday brunch was also exceptional. I would definitely recommend a stay at the Broadmoor!
texans_10 - Midland, Texas
We came here to see the hotel and have a late lunch. We chose the steakhouse off the lobby, and were seated in a glass roofed room off the main dining area that is used at dinner. What a wonderful room! Lots to see, plants and trees inside, a beautiful setting for a lunch. The wait staff and the entire hotel staff was very attentive and friendly- even saying hi and asking to help as we passed on escalators! Valet parking is free when you visit, and the lunch prices were quite reasonable. I will definitely return.
jwhome100 - Colorado