July 13, 2017 for 3 nights for 2 adults.
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The Broadmoor in Colorado Springs, Colorado
Location of The Broadmoor
Nearest Airport: DEN
Amenities for The Broadmoor
- General Information
- 700 744
- On-Site Amenities
- Valet Parking
Reviews for The Broadmoor
We have been visiting the Broadmoor since 1954. It has always been good--sometimes a bit of a "dowager"--and a little worn. But it is now greater then it has ever been: service, rooms, activities, additional venues in the mountains. The food was excellent.
1sovereign - Houston, Texas
My family of four checked into The Broadmore as a last minute decision to visit Colorado Springs. The property is unlike any other: An enormous historic hotel with several buildings, on a gorgeous property with a lake in the middle of it. They did a notably great job of their additions, keeping them within the style of the original buildings. The service is good, especially for the size of the place, although the time spent at the front desk each time was lengthy, seemingly due to older software. We booked two rooms on the first night, so each of the four of us had room to spread out. One criticism, is that they charged a resort fee for each of the two connecting rooms, bringing our family's resort fee to over $70 for one night. This made no sense, and it felt like we were being gauged at that point. My husband went home after the first night, so my children and I moved to a more premium room over looking the lake for the next two nights. All the rooms were nice, with nice bedding and comfortable beds (on the softer side.) The bathrooms are well appointed, however rather small in proportion to the rest of the room. This did not change when we upgraded to the higher tiered room. The hotel in general pays a lot of homage to it's celebrity past, with photos of past guests lining many of the walls. Each separate lobby is filled with lush, elegant furnishings. The painted ceilings and romanesque hallways are worth seeing in of themselves. It's a must see property. For children, the pool area is fantastic, with two watersides that are well supervised, and the main pool has a walk in (mock-sandy bottom) entrance. The way the pool is designed to merge with the lake is stunning and unique--again, a gorgeous feature that made The Broadmore a special memory for our family. Other's than the double resort fee for two rooms, my only other negative to report is the food. As with most fine hotels, room service, while obscenely expensive, still showed up cold and wrong, two days in a row. And the restaurants, while trying very hard with good "sounding" menus, were overpriced and disappointing. We ate at the Golden Bee, which was fun, with a piano bar and old time songs (and loud). The Hotel Bar food was just ok. The Italian restaurant was fair to poor, although the service was great--the bus persons were on top of it, however the wait staff was less than engaged. The last night we ate at the steak house. We had a wonderful waitress, but the food was again, fair. I ordered Baked Alaska, which I had not had for many years, as it is a dish I cannot find anywhere. It was awful, and nothing like the original. All in all, I still rate this hotel with a five star because of its beautiful setting, unique and lush furnishings and design, overall good service, their willingness to make their guests happy.
I stayed in one of Broadmoor's Grand Cottages for a family reunion. The cottage itself was perfect for a larger group, with plenty of indoor and outdoor space, as well as large bedrooms that allowed for privacy and relaxation. The decor was comfortably residential, which was perfect for our group. I did notice a few small stains on the carpet and chips on the furniture, but all of the major appliances etc. worked well. The small prep kitchen was handy for us to store a few snacks and extra drinks. In terms of accommodation, my only critique would be that the housekeeping was inconsistent and lacked the attention to detail that would make things truly memorable. For example, some nights turn down would include chocolates, but others they seemed to be forgotten, or skipped in some rooms. Additionally, glasses and ice were occasionally not replaced. Overall, the room experience was very good, but not extraordinary. We took part in many of the activities offered on property, and I was really impressed by how seamless and friendly both the registration process, and the activities themselves. It made the venue great for a family get together with guests of all ages. The services of a concierge made things easy. In particular, the golf club was well run and really enjoyable for our group. This diverse range of turn key activities from golf, to pool time, to horseback riding and even falconry was a real strength. I will confess that both the decor and the amenities at the Spa felt a little dated, though the space was well-maintained, and the staff were excellent. We also experienced several restaurants as well as room service on property. Room service was tasty, though our breakfasts came about 45 minutes after the requested delivery window. The Ristorante del Lago featured excellent food, and friendly but efficient service, perfect for a large group. The property's flagship restaurant the Penrose Room did not live up to expectations, due to challenges with service, meal pacing, and food quality. We did appreciate the variety of dining options on property and their ability to gracefully accomodate a group. Overall, the Broadmoor is a great, iconic resort property that offers some fun and unique opportunities to experience Colorado, along with many touches of luxury.
hh20112015 - Washington DC, District of Columbia
Spent two nights and played the West and East courses. Overall impressed. The place is huge, but they do a good job of moving people around. The hotel is handsome, reasonably priced off season, with great rooms, bed & linens. Plenty of restaurants for every budget. A lot of kids around, but there's enough to distract them...bowling alley, arcade, etc. For grown ups the spa, pools and golf are top rate. The courses are in very good shape. Difficult enough but still playable. I like being able to walk to the first tee from the hotel. Not forced to take a caddy. we rode but you could walk. Great looking piece of property
G0lf-Girl-Guru - london
We, family of four, had a short stay on a road trip. To arrive on the grounds after a long drive was wonderful, it really is grand, elegant, and to see bell staff move so quick and be so gracious was charming. The buildings, halls and rooms are elegant; there are several buildings you might take a room in so you might want to look at the location of your room; request a building and or corner of it. Near the road can be a little noisy for such an elegant stay. The grounds are well kept. Being a botanist by education I enjoyed that the grounds are a large garden with all the trees and bushes labeled with genus and species. A nice touch. The grounds are large and it is indeed a resort. Getting from your room to the pool may be a 5 minute walk. The pool is another treat; well designed and run. The water is cold and the breeze will blow, so plan accordingly. You really might want a jacket after swimming. Where the organization falters is food. You would think that when you see dozens of staff dressed to prepare and serve food criss-crossing the grounds and greeting you as you make your way to the pool that they are all good at what they do. You would think that an establishment with 18 eateries on premises would reserve at least one or two tables for same day reservations from guests. You would think that if the hotel had a policy of excluding children from certain dining rooms at dinner they would be up front with that rather than try to steer you and your children to the game room themed snack bar. The hostess staff seemed happy but lacking ability to get anything done. The variability in food quality was another issue. Some salads for example seemed to be poured out of a plastic bag with zero inspection and picking out of the wilting and decomposing lettuces. While some wait staff were sharp and hustling, the good ones had to also herd several others who would make several different types of mistakes including present our food to the wrong table. Getting the bus-man to level the table on the patio seem to cause him great discomfort. The food servers seem unwilling to look at guests and table to see if all was well, water needed or bread basket replaced, when asked they too had a look of puzzlement. Some dishes were very good. Some we tasted and turned away. No one asked why. The pattern was the same at breakfast with 8 out of 10 staff not willing or perhaps able to perform at the resort level. So, if you go, you might try to go online a couple weeks in advance and see what food offerings they have and book dining ahead. Call and ask about whether you can reserve. You may not want to say you are reserving for two adults and two children, rather just say party of four. And if things are not going well migrate to venues where you can expect food quality and service to be ok. It really is lovely.
mangetak - Boulder, Colorado