Hotel Biltmore Coral Gables is a traditional and beautiful hotel close to Miami. The service in the whole hotel is impeccable and rooms are beautiful. Restaurant Fontana is located in the romantic hotel patio and offers a very good kitchen and an excellent wine list. If you go to Coral Gables you have to go to this outstanding hotel!

Front house staff is rude, unhelpful, unwilling to accommodate. Ask them for any help and they don’t have answers. They come across and rude and unable to answer basic questions about accommodations. I don’t like paying premium and being treated like I’m at the motel 6

We wanted to love The Biltmore Hotel at Coral Gables. With its beautiful architecture, lovely well appointed lobby and its deep history. We arrived on a Saturday for our seven night stay. We were able to check in early, given an upgraded room with wonderful large windows and an exceptional view of the pool and property. We were greeted by a bathtub of leftover pubic hairs and a shower head that was encrusted with hard water. That was something we were willing to let go, I rinsed out the tub and we were on our way. When you stay somewhere for seven nights you definitely get the full experience of a property. The inconsistencies of the staff, service and hospitality was unforgivable and frustrating. Housekeeping - Everyday was different, sometimes we were given more toiletries sometimes we were not, sometimes the throw pillows were on the bed, sometimes they were left stacked on the floor, there were dirty cups left in the room and we were almost never left enough coffee supplies. I left a note asking for the supplies to be restocked. Sometimes we were given a handful and other times we were not stocked at all. There was also no mini bar/Refrigerator in the room which is very inconvenient when it is a long stay. The Food - We ate at all of the restaurants and the Cellar Club throughout our stay. The food was sadly inconsistent as well. We had some fantastic Ravioli with a Caesar salad that was a highlight, we also had the worst Charcuterie board, it was sparse and a bit warm served without crackers or bread. We waited for forty minutes for breakfast one morning (We could not get the attention of the waitstaff) to realize that there had been a misunderstanding on the order, once we did get breakfast it was awful. (We did get a discount on that meal) The waitstaff - We did have some good servers that deserved the included 20 percent gratuity. There was one server that we had in the evenings at The Cellar Club that could never get our order right, was not attentive to the customers, that would complain to the other staff about not getting extra tips for her service. If i could take back the 20 percent added gratuity for her very poor service i would have. The Spa - I went in to make a reservation for a massage and there was some sort of confusion at the front desk. The employees arguing among themselves. I was finally acknowledged and made my reservation for the next morning. I arrived for my appointment 30 minutes early and was told that my reservation was not in the system. I gave the employee all the information that he had asked for and still no reservation. He offered me an appointment later that afternoon which i declined. Back in the room, the phone rings and the spa is calling wondering where I am, I am late for my massage. Another misunderstanding. In conclusion - My husband did speak to an assistant manager that seemed concerned and gave him the necessary apologies. We were also given a credit for the Spa at our next visit and sent an email of apology. Unfortunately, our trip was already ruined. We had spent an exorbitant amount of money for this vacation hoping to enjoy everything The Biltmore had to offer. Sadly, it was not the experience we were hoping for or the service that we expected from a luxury hotel. There was so much more that I could have written here. Different people will have different experiences and have different opinions. This was our experience at The Biltmore and we will never return

This is a historical hotel that is a national landmark. Along with my wife, we decided to spend a night there. Staff was wonderful and accommodating. The room was very clean and with a beautiful view from its balcony. The room had two TV's and one remote so it got confusing controlling them. There was a special that night on CNN but could not find it on the channel lineup. Staff came to the room and said CNN was not available in the hotel, pretty surprising.. The bed and pillows were plushy, shower was alright. Dinner and breakfast at the restaurant was wonderful and varied. We spent the following morning enjoying the enormous pool and the gym / sauna.

Best hotel! Service and staff are impeccable!! The restaurants are delicious, the rooms are very large and spacious. The pool service is great with wonderful views and poolside service. Will definitely be back to stay! It was such a wonderful experience.