Castlemartyr Resort

While the grounds and accommodation at Castlemartyr Resort are impressive, the leisure facilities fall significantly short of expectations for a five-star property. The gym is small, poorly equipped, and appears outdated. Lockers in the changing rooms have been non-functional for an extended period, leaving guests without secure storage — an unacceptable oversight in any hotel, let alone one of this calibre. Key features such as the jacuzzi are consistently out of order, and the steam room frequently malfunctions. The overall cleanliness and maintenance of the thermal suite are concerning, with towel bins often overflowing and a persistent unpleasant smell in the area. Water is frequently left pooling on the floor, creating a serious slip hazard. The outdoor plunge pool is in particularly poor condition, with cloudy water and what appears to be a hose trailing from it — therefore a professionally mismanaged facility. Despite other guests and members raising concerns with staff, the standard response is that issues are “being looked into,” yet no visible improvements have been made. In its current state, the leisure centre does not meet even basic expectations, let alone the standards associated with a five-star experience. Significant investment and proper management oversight are urgently needed as well as a genuine update from management as to how they will improve the leisure facilities!

From start to finish it was one of the best trips away and experience I ever had. From Trevor the manager down too people at reception every single person was so lovely and friendly. Hands down the best hotel and service me and my partner have ever had! Highly recommend and will 100% be back. Thanks again Trevor and staff 👍

We just went for a drink and walk in the grounds . Beautiful grounds . Very friendly staff . Janek in the bar (in the original older part of the hotel ) was just great and recommended 2 really lovely glasses of wine

We had a truly wonderful afternoon tea today with ?Com( from Switzerland) and Tristan, thank you lads. The food was delicious, so plentiful we had take home boxes, which was an extra treat. It is worth the visit with such lovely surroundings and great staff.

Have stayed here on a few occasions this year and there has been issues with housekeeping. We usually leave our room at around 11am and get back at 5pm. We diligently ensure the green light is on outside our room requesting our room is cleaned. On 2 occasions now, our room has not been cleaned upon our return to the room and we than have to wait for 6pm turndown staff to do it which is not convenient. Staff at the reception desk seem to care little, and do not return phone calls when they say they will. The first time this happened the hotel was very busy and we put it down to just an oversight, but the second time, the hotel was not busy and staff at reception handled the situation very poorly. We have spent a large amount of money at this hotel over the year and it feels that we are less than valued as their customers.