Belmond Palacio Nazarenas

We had an exceptional stay from start to finish. The attention to detail and level of service were truly top-notch. We especially loved the pisco sour demonstration and the walking tour, which made our experience feel unique and personal. The property is in an excellent location. A special thank you to our butler, Saúl, who was absolutely outstanding. He was attentive, knowledgeable, and always one step ahead of our needs. Yoshira made every breakfast a pleasure with her warm and attentive service. The spa was another highlight of our stay. The massages were excellent, and the spa manager was incredibly kind and welcoming, making the experience even more memorable. The pool area is also gorgeous and it was heated as well! All the amenities were provided such as sunscreen. Transportation arranged through the hotel was flawless throughout our visit, and every detail was handled seamlessly. All the drivers were so kind. It's rare to find a property where nothing is overlooked, but this hotel delivered at every turn. We would gladly return and highly recommend it to anyone visiting the area.

From the check in to check out, the entire stay was second to none. The staff was thoroughful and attentive. The meals were delicious. This former convent turned hotel exceeded my expectations.

I had the pleasure of having a massage at the spa from a Miss Jess, which turned out to be one of the best massages I have had in a long time. It was so good I came back twice!

Where do I even begin? If TripAdvisor allowed 10 stars, Palacio Nazarenas would earn every single one. This is hands down the best hotel service I have ever experienced. From the moment we walked through the doors, we were greeted by name with genuine warmth and offered tea to help us acclimate to Cusco’s altitude. The staff here operates on another level. They anticipate your needs before you even realize you have them, always gracious, always smiling, always one step ahead. I’m gluten-free and the options were delicious. A few moments that truly stood out: when I needed something from a pharmacy, they offered to pick it up for me without hesitation. And when I accidentally left a personal item at a sister property in another city, the team arranged to have it transported to me. My stay at Palacio Nazarenas is an experience I’ll remember. I cannot recommend it highly enough.

Beyond expectations, we did not know what to expect from our trip to Peru. We were beyond surprised and impressed by the country, the people, the architecture and the culture. The hotel was in an amazing location, staff were friendly, helpful and really cared about you and your experience. The room, the restaurants were great. Highly recommend.