JW Marriott El Convento Cusco

My husband and I were in Cusco this week and stopped in at the hotel's restaurant for dinner and dessert and were blown away at the food and the service. We had Danitza as our server and she made the experience even better! We will definitely be back if in Cusco again.

Spent a few nights here, simply incredible property, preserved ruins and a staff that will bend over backwards for you. Brian at front desk was so accommodating and friendly. The concierge Abel may be the single best hotel staff employee I've met in my 30 years of business travel. Trust me, stay there.

We had a wonderful stay at the Marriott during our recent stay in Cusco. The hotel is beautifully decorated and historical as a former convent. All of the employees were extremely helpful and made us feel welcome. The location was right off of the Plaza de Armas so central to all of the major sites. Carmen at the front desk especially stood out and went out of her way to make us comfortable with tips on how to adjust to the altitude. We stayed here before and after our Machu Picchu trek and all of the extra touches like the pisco sours and breakfast buffet were an especially nice touch. We also felt extremely lucky to meet Panchito the resident baby alpaca and take a picture with him. Would highly recommend to others and hope to return one day soon!

Staying at the El Convento Cusco was a really exceptional experience. I've been a frequent guest at Marriotts for several years and racked up enough nights to stay at dozens of their hotels. I believe this location might be the best at which my family and I have ever stayed. First, the hotel is far from cookie-cutter chain. It is built in a historical building (I'm sure you can read more in the description linked to in this profile). It really had a unique, luxurious feel with outdoor courtyard space and a large indoor living room space. We didn't get time to partake, but I don't believe I have ever been to a Marriott where they offer a tour of the facility as an activity. The service was also excellent. The hotel was helpful with directions and luggage storage. I caught a bug in Cusco and was under the weather for part of a day and they brought me a blanket and moved the room cleaning time around to accommodate my illness. (Note: I 100% didn't get sick because of the hotel). The breakfast was probably the best Marriott buffet ever. No concierge lounge, and I imagine the breakfast might be pricy if you need to pony up separately for it, but was well worth the convenience for us. Funny story, the day I ended up getting sick, I was starting to feel a little off at breakfast and didn't eat quite as heartily as the day before, and left looking a bit pale. As I was leaving breakfast, a maitre d asked if everything was OK. I said I was fine, and he asked me cheerfully, "What can I do do make your experience exceptional?" In print it might sound odd, but in person my impression was of top notch customer service.

We love hotels with history & this one comes with lots of it. Several factors went into my booking the Marriott in Cusco: availability of "family rooms" with enough space for 4 people (2 adults & 2 boys, ages 11 & 13), central location and overall value. The Marriott was the answer to all of these. Walking into the hotel, we immediately knew it was a special place. The staff were on point at every turn from getting our bags from the car to the room, checking us in, fixing us our 1st cups of coca tea and making sure we felt at home. We were only staying 1 night to start, then returning for a couple of days after our 4 day/3 night Inca Trail trek. Our 1st night was Easter eve, a Saturday, and we took advantage of the hotel tour. The history there is amazing and the tour is a fun experience. We also took advantage of our daily pisco sours from the bar. We were excited to be just blocks from everything we wanted to do. We took it easy on the 1st day and it was so nice to be able to walk around the historic district and be in close proximity to the hotel. On Easter morning, our boys discovered there were chocolate eggs hidden around the hotel - what a fun touch! When were left for our trek, the staff took care of storing our bags and had them in our room upon our return. We were completely spent and it was so nice to have that taken care of in advance. The staff was also very helpful getting us a driver to take us to Moray, Salinas de Maras and onto our stopover destination of Ollantaytambo. It was a last-minute request and fulfilled so quickly we didn't even have to wait around. The food at the Marriott is outstanding. We enjoyed breakfasts each morning with great varieties of food and delicious juices. The night we returned from our trek, we ordered room service. We wanted carbs & comfort food and the Marriott delivered on both counts. Monday-Friday, the hotel has a baby alpaca come to the courtyard for free photos. You will see these all over the streets and it was nice to have a calm, safe spot to take our photos and extended time to pet the alpaca. My boys loved it! The spa is a relaxing retreat. Post-trek, we needed to stretch & soothe our tired muscles. The pool was perfectly heated, the hot tub just hot enough, the sauna and steam rooms enjoyably relaxing. The environment down there was so soothing we didn't want to leave! I highly recommend the Marriott to anyone visiting Cusco.