JW Marriott El Convento Cusco

We were very disappointed with our stay. We repeatedly asked for towels and ropes and they were never brought in a timely manner, which became stressful because we constantly had to follow up ourselves. There also seemed to be a lack of communication between staff — at one point the bartender and restaurant/reception staff were openly arguing, which created an uncomfortable atmosphere for guests. The restaurant service was also extremely poor. Many times we had to stand around searching for the restaurant receptionist just to be seated, and she consistently seemed to have an attitude toward guests. The waiter serving our table also appeared irritated when we politely mentioned that the drinks were cold. Instead of trying to improve the experience, the service made us feel uncomfortable and unwelcome. The breakfast buffet was especially disappointing and honestly not worth it. Most of the food was cold and lacked flavor. The rice was hard, the eggs were cold, the cheese was extremely hard and dry, the tea was cold, and the hot chocolate was overly sweet. The juices tasted like boxed juice instead of fresh juice, and the coffee had a burnt, watery taste. The only consistently good part of breakfast was the egg station. Sadly, we ended up going to local street markets for breakfast because the food there was fresher, warmer, and had much more flavor than the hotel buffet. For a hotel at this level, that was extremely disappointing. Overall, instead of feeling relaxed, the stay felt stressful because we constantly had to “babysit” basic things like towels and food service. We expected a much higher level of hospitality, communication, and care.

This is my second time staying at the JW Marriott in Cusco and my stay wasn't as good as before. Reason being was the food. The breakfast buffet had many choices but the food just wasn't tasteful. For dinner, there weren't many choices on the menu. I remember when I was here before (2018), the food was much better and there were more choices. Otherwise my room was comfortable, sleep quality great, and housekeeping was good. Employees were friendly. The hotel is located about a 5 minute walk to Plaza de Armas. Be sure to take the free tour of the hotel at 6pm daily, very interesting!

My husband and I had a wonderful 3 night stay at the JW Marriott El Convento, Cusco. This hotel is a masterpiece of restoration, seamlessly blending the history of the 16th-century convent with world-class modern luxury. The attention to detail in preserving the original stone walls and colonial architecture is incredible. It feels like staying in a living museum, but with all the comforts of a high-end luxury hotel. While we were there, the hotel had a tour every evening. We found it very interesting learning more about the history and restoration of the historical building. From the moment we arrived, the service was impeccable. The staff is professional, warm, and goes above and beyond to ensure you are comfortable. The room was nice and clean although a bit on the small side. Breakfast each morning was a delight, featuring a wide variety of local and international options in a beautiful setting. It is at a good location, close enough to walk to some sites, many restaurants, and shops, yet the hotel remains a quiet and serene escape from the bustle of the city.

Beautiful hotel, great staff (Thank you Fernando/Management and George/reception) and excellent food. Great tour provided by staff in the evening of the hotel history built on a convent and inca + pre-Inca ruins well maintained & preserved in the basement - a UNESCO site! Oxygenated rooms, nice touch tea in the courtyard, daily activities that include interaction with local Peruvian women, weaving and cute resident alpaca "Panchita"!!

Very decent hotel in the center of Cusco. Historical building that used to be a catholic convent but you can also the remnants of an old Inka wall in the lobby. Pros: - Location - historical building with a beautiful courtyard - amenities ( pool, spa, gym) - good breakfast buffet Cons: - unstable WiFi - rooms will soon need a refresh especially the bathrooms