JW Marriott El Convento Cusco

We spent two nights here while visiting Machu Picchu. The suite was spacious and comfortable, though a bit dim because of nearby buildings. Checking in was smooth, and we were greeted in the lobby with coca tea, which eased our adjustment to the altitude. The town area is easily accessible by foot, and breakfast was satisfying. The hotel also offers complimentary airport transfers.

Luxurious hotel with great pool, jacuzzi, sauna, and steam room, but check in was extremely slow. Friendly service, but a waste of time. This hotel should respect the time of their guests. There is no need to explain everything about the hotel. No guest books a hotel knowing nothing about it. Just process check in quickly and hand over the key card asap. Also, there is very little signage throughout the large building. For example, there is zero signage pointing to the pool, to the lobby, to the dining area, etc. You'll be wasting time wandering a lot at first. Breakfast has a large selection, but there is no self serve coffee or hot water. You have to waste time waiting for one of the waitors to come by to bring these over and they only seem to walk by very rarely. For context, all other drinks are self serve. Again, this place just does not respect your time at all.

JW marriott Cusco- 30 minute Uber ride from the airport located right in town a few blocks from the Plaza de Armas. I chose this hotel because they add extra oxygen to the ventilation system in the rooms. At high altitudes it’s difficult to sleep due to less available oxygen, however here I slept great!!! In Breckenridge Colorado I felt like I couldn’t breath and was up all night, but not here, the extra O2 was so nice!!! Excellent restaurant-amazing buffet breakfast and I had the best tasting lomo saltado and bread ever here!!! Stay here when visiting Cusco.

We had an amazing stay at the JW Marriott Cusco! We were first greeted by Virgilio, who was welcoming, attentive, and gave great recommendations. He was later our guide for the very interesting hotel tour and shared so much history and love for Cusco. The hotel is beautiful all around and we enjoyed all the perks- central location, coca tea on hand, amazing relaxation room/spa area (such a treat after a long travel day), oxygen enriched rooms (I do think it helped with adjusting to the elevation), extensive breakfast buffet, intriguing hotel tour, meeting baby alpaca Panchita, and the cooking class with Bryan. We made a trout ceviche (wow!) and learned so much about the ingredients and recipe tips. Both Bryan and Virgilio had a mixed group of Spanish and English speakers, and seamlessly transitioned between languages so everyone was included. We only stayed 2 nights on our way to Machu Picchu, but could have easily stayed for 5. Cusco is a beautiful city and we'd love to return someday. We will for sure return to the JW Marriott! Thank you to all the staff!

We had a deluxe room and there was nothing deluxe about it, it was small, dark and claustrophobic and the AC was not effective at all. The entrance and history is amazing and the breakfast was adequate. The location is great. We stayed here twice and both times the rooms were similar both faced another building which didn’t help with natural light. Was average stay.