JW Marriott El Convento Cusco

Historic property right in the center of town. Top of the Marriott JW brand screams average with its untrained customer service by some of its staff to its unconcerned property manager Tomas Ford. Hotel billed me for a welcome breakfast they insisted was included with my reservation. Food at their restaurant Qespi was inedible I had to cancel my future reservations for dinner. We stayed at their Imperial Suite which was their topmost accommodation. The suite was large and comfortable and perhaps above average by Peru standards but again, we felt there was no commensurate service for the having to stay in their premium suite. The hotel tour was forgettable. Decor was ok Spanish with a locked grand piano that is used solely for display. Bar was empty even on weekends. Breakfast was average American. The Peruvian pork was rancid and inedible and charcuterie pickings were slim. This hotel can be improved with better management considering that the property itself is beautiful.

From the moment we arrived, the service was impeccable. The altitude in Cusco (for those of us from Texas, USA) was an immediate issue, but they had the answers for that. Definitely drink down the coca tea and take advantage of the oxygen in the rooms + they offer an oxygen voucher at 6pm-ish I believe. We received complimentary pisco sour and spa voucher (recommend visiting the spa! It's not to be missed, even without a treatment). The entire building is just gorgeous and magical. The room-views are a bit hard to come by, so if that's important to you make sure you book in advance and request a room with a decent size view, high up and with windows. They have some basement-like rooms that have views of a rock wall.

Had an early morning check-in from Cusco...Hotel was most accommodating...Staff was exceptional in finding me a room...I was upgraded to a view overlooking the courtyard.. It was great doing the 6pm tour of the hotel grounds with a monk, and explaining the history of the hotel.... Was within a 5 minute walking distance to the main square/plaza de armas There is a market about 45 seconds to the left once you exit the hotel, so we were able to buy water and snacks for the busy day ahead.. Was also close to many good restaurants, all within walking distance.. Stayed in one of the Inca Wall rooms which was great.... One great thing was i checked out on a Monday and came back on a Thursday due to the INCA trail to Machu Picchu, and when i got back to my hotel my luggage was already waiting for me in the room for me....GREAT SERVICE Will stay here again...thanks staff and thanks Tomas Ford for a great stay.... See you next year......Cheers

Considering a hotel of this caliber that includes a full breakfast (and a Pisco Sour each day), even with the $30 per day resort fee added in, I didn't find their rates unreasonable for the high season. We were upgraded to a room with a courtyard view, which was lovely, but we didn't spend much time in it anyway. As everyone else has already said, the staff were exceptional – everyone – no matter what their job was. No need for a taxi, all the sites, restaurants and shops are within walking distance. We stayed there for two nights to acclimatize and explore the city before moving on to Ollantaytambo. Alpaca Expeditions picked us up at the hotel on our second day in Cusco to visit the sites in the surrounding area. Very enjoyable stay. Looking forward already to a return visit.

This is a really nice property! The common areas blend right in with the location and are impeccably furnished. Staff is superb!! We had a late dinner at the Quespi bar, which was very good and the bartender made some great drinks! The breakfast buffet is outstanding and the best of our trip by far. Rooms nicely decorated. Staff could not do enough for you, they were excellent!! My only complaint is that we were not in Cusco long enough to enjoy the property more..