Hilton Anatole

Top Golf was SO MUCH FUN! Eliseo was just the BEST and showed us all the games. The kids had such a blast playing all the games and eating all the chicken nuggets. Definitely don’t miss booking this experience!

First the staff at this hotel are amazing. We only had one bad experience but everyone else was fantastic. Shout out to Delores at the Media Restaurant. She took care of us so well for several of our meals. But here are the issues we had with our stay. Room The room was nice but outdated. We had a suite - room 1141 in the tower and room 623 in the tower. They were spacious but things were broken. The door handle to the bathroom in 1141 was broken. The furniture was just worn. The biggest issue was the coffee or lack of coffee in the room. There was expresso, which meant for a regular cup of coffee we had to go downstairs and buy a $5.00 cup from Starbucks. Not a nice way to start the day. We also wanted two rooms on the same floor and were told they were not available, yet when we checked in online it showed several we could have reserved on the same floor. Our daughter is an attorney for the state of Texas so we got a government rate which was nice. But the rooms with all the amenities, parking, coffee every day, and resort fee were over $300. That is a lot for a so so room in my book. Check-in The lines were terribly long but luckily, we had checked in online. One key would not come up on the phone app, so we waited in line to get real keys. Our line was shorter so it was not as long of a wait. The other issues were not telling us about the resort fee to get our armbands for the waterpark area. Delores was the one who told us about this when we went for breakfast the next morning. She also saved us money for the kids buffet by telling us about our armbands. The people at the front desk were all amazing and very helpful and attentive. It is also a shame that my husband could not use the cart to take our luggage to our room. Pool area/water park The basketballs were falling apart. The chairs had stains. There was trash all over the place from the day before. The swim up bar is the place we encountered the rude person. We had a party of 5 and waited and waited. She kept waiting on men who came up after us. She did not even acknowledge we were there. We finally left without drinks. The best thing about the pool was the foam party and train. These were awesome and free. The grandkids had a blast and the guys were amazing. Food What can I say? It was all subpar. The prices were outrageous and the food tasted so so. We spent over $1000 on food for the 3 days we were there and none of the food was over the top. The buffet was the same food we get for free at La Quinta when we stay at that hotel. Also, I asked for eggs over hard every day and always got over easy. My husband even stood there and asked her not to turn the eggs, but she still served eggs over easy. I could not eat them. Even though this would be a great option to meet half way to see our grandkids. We will not be back.

During our Top Golf experience, Dylan was the kindest individual! Two of our kids were tired and fussy and he was understanding, nonjudgmental, and overall made our experience top notch!! He entertained toddler conversation and helped our oldest too. 10/10 employee!!

Other aspects of the hotel experience were more like 2 stars. However we had a 5 star experience while there. We used the Top Golf simulator. It was a typical golf sim, but the service here was exceptional. Way better than anything else we experienced at the hotel. The servers name was Dylan and he clearly takes his job seriously. This man went out of his way to accommodate our wishes and was somehow always available despite having numerous bays to support. He was also an excellent bar tender. If you are at this hotel, check out a bay at Top Golf but make sure Dylan is on duty.

DYLAN is hands down the best bartender. We initially met him during our stay when he fit a group of 9 of us together when working the bar in Top Golf. He was at the Counter Offer bar our last night at the hotel, and once again he provided top notch service.