Hilton Anatole

We had the honor having Dylan as our server at counter offer and the Top Golf Swing Suite. He is absolutely amazing at what he does.. His customer service skills are top tier! Thank you Dylan for being who you are.

Great experience with Dylan at Too Golf. He really took care of the family to make sure everyone e had a great time.

Their air conditioning does not work. Texas, in the summer, with a malfunctioning a/c is not ok. We are stuck here for a full week for a dance competition my daughters are competing in. If we had a choice, we would find a different hotel asap.

Subject: Formal Escalation – Vendor Treatment by Hilton Anatole Security Team Hello, I am submitting a formal escalation regarding an incident that occurred while I was a contracted vendor at the Hilton Anatole. I want to clearly document the level of unprofessionalism displayed by the security team and contracted officers during my equipment pickup. When I arrived to retrieve my equipment, security and the contracted officers created unnecessary barriers and refused to allow me access to the room where my equipment was located. They blocked the area with approximately nine personnel and escalated a simple vendor pickup into an exaggerated situation. Their behavior was dismissive, unprofessional, and inconsistent with the standards expected from a property of this size and reputation. This experience caused delays, confusion, and unnecessary conflict. As a business owner who works with hotels and event venues regularly, I have never encountered a response of this nature. Vendors and partners should be treated with professionalism and respect, not subjected to obstruction or hostility. Additionally, when I asked for names, one female officer laughed and dismissed the request. She appeared to be directing the escalation by whispering to other security staff and encouraging further obstruction. Her conduct contributed significantly to the problem and demonstrated a lack of training and professionalism. This group needs corrective training and review. I am not done with this matter — this incident deserves corporate attention and follow‑up to ensure vendors are treated appropriately moving forward. I am available to provide additional details if needed. Thank you, Chris

We stayed at the hotel recently and dined at Media Grill & Bar. Eliseo helped make our dinner memorable for my daughter's birthday. We enjoyed the food very much and got to watch some of the FIFA games with fans, making the experience so fun and lively! Thank you Eliseo for a great dinner!