Hilton Anatole

You will be unpleasantly surprised how loud this hotel is at night. The design of the room layout around all night alcohol service creates an unbearable echo chamber. Here is my exchange with the front desk: Good morning. I was very disappointed with my stay last night. There was an inconsiderate group of about 30 people having a very loud gathering at 2:30 am outside the 24 hour store, Counter Offer, in the atrium. I tried to call the front desk several times and there was no answer. I was just placed on perpetual hold. For thirty minutes I alternated between trying to sleep, being awoken by actual screams of excitement and waiting on hold to speak to the front desk. At 3:10 am I finally got dressed and made the trip downstairs to speak with the front desk. On the way I passed Counter Offer where the party was happening. Not only were staff not trying to control the situation, they were actively serving alcohol to visibly intoxicated people. They were serving alcohol to loud drunk people in the atrium at 3:10 am. I asked the cashier why he was doing that and he said "I was told I have to keep serving them if they are charging it to their rooms." This was shocking and I sincerely hope this isn't your morning alcohol service policy. I asked the person at the front desk what he could do (and why he wasn't answering the phone) and he apologized and said he would call security. The party was broken up 10 minutes later, also loudly. This should not have been my responsibility to handle and it should not have happened in the first place. Their reply: We do apologize for the inconvenience. We will pass this along to the food and beverage manager.

A wonderful experience. Hotel is posh, rooms are exceptional and staff is professional and friendly. Will definitely be back!

Everything was great …. Yoelder from Front Desk attend us excellent, also Teresa from Media restaurant !

We visited the Hilton Anatole to celebrate a family friends birthday. They wanted to visit the pool area Jade Waters…. The hotel itself is nice we stayed in the Tower where the rooms have been renovated which is nice. Rooms were clean which we appreciated. My friend used her military discount to book her room… her only complaint was that in order to use the water park she had to pay an extra $25 for entre because she used her military discount when with a regular booking of the hotel would include a free entry to water park. Water park it self is not big … you have a small pool area for littles with a little cute slide. Then they have a section of the pool with basketball for the big kids. Then the lazy river and finally the adult pool by the bar area with a jacuzzi. They give you a wrist band in order to enter the water park. I didn’t see anyone really checking for entry and wrist bands which leads me to believe anyone can waltz on in without paying the fee. Which I did see slot of families coming in straight from parking lot. Now I won’t lie I didn’t pay attention to see if everyone was wearing the wrist band but there were a few without one. Overall I think it’s a nice stay for business trip people and maybe a staycation but not much more to do after that.

We were here for our business conference. The hotel accommodations were great. We had a great experience at the media restaurant, Dolores was really friendly. We appreciate her customer service.