Hilton Anatole

My family stayed in an East Tower Governors king suite for a short family vacation. First off, the room they originally gave us.. the view was horrendous. When i opened the window on the 3rd floor and realized we were looking at trash rolling around eye level on the roof and a brick wall it made me sad. Once my husband saw, he said no way let’s ask if we can switch. Remember i was paying over $600/night. The front desk accommodated our request right away and we moved to the 12th floor. The room itself was nice and updated. We enjoyed the waterpark, my only complaint being that the jets on the kid’s play structure are entirely too strong!! I took my 2 year old up there and we both got blasted in the face constantly from water coming from every direction..I wish i was exaggerating. Too bad because we didn’t utilize that kids toy at all the rest of the time because it was insane water pressure. The lazy river and slides were fun. We did order pool bar food, and the best items were the chicken tenders and waffle fries. We did not love the pizza or burger. Keep it simple with the food there if you do choose to partake. There is a cute little candy shop inside the hotel and we have a child with a nut allergy. I actually noticed they carried very few items with nuts which is a benefit for my family. Not sure if that was intentional or just a lucky coincidence. Two mornings in a row we ate the breakfast buffet at Media Grill. Kids eat free as long as parents are eating as well. The buffet was great and both of my kids enjoyed the Texas shaped waffles. There was also an omelette bar onsite. The hotel itself is lovely and all of the valet/bell hops were kind. The front desk workers were nice as well. If you’re looking for a 5 star experience.. this isn’t it. BUT, it was fun for my family and not too horribly expensive. Clean, easy location, and the waterpark is fun.

Meal was amazing at the Hilton grand vacation. She informed me about a ton of options i had no idea were at my fingertips. She helped me with the question i had and made my visit amazing. Cant recommend working with her more to plan my next vacation through Hilton.

Veronica Mendoza at Media Grill and Bar was so accommodating! She was able to seat me inside right away since the outside seating area was a bit hot. I also needed a quiet place to complete my notes, and she seated me in a comfortable, peaceful area. Veronica was extremely pleasant and kind, and she checked in to make sure everything was going well. Way to go, Veronica!

I've never written a review about any stay, anywhere, but I needed to take a moment to do this because I cannot stress the significant role of team member DYLAN (who was working primarily at Counter Offer, but also at Top Golf). He was critical to the convenience and joy we experienced during our time at the property. Dylan was about more than just service-- he really wanted us to feel special. He even took the time to chat about Super Mario Brothers with my kids while we were being taken care of. He was so significant, in fact, that our entire family took a moment to find him and hug him the night before we left.

We have stayed at this hotel multiple times, and one of the highlights of every visit is the Media restaurant hostess, Veronica. Every single time we’ve been here, she has greeted us with a genuine smile, a warm welcome, and exceptional professionalism. She remembers returning guests, keeps everything running smoothly even when it’s busy, and makes everyone feel like they’re truly valued. Great service starts the moment you walk through the door, and she sets the tone for an outstanding dining experience every time. It’s rare to consistently encounter someone who is this friendly, attentive, and personable. She is a tremendous asset to the hotel and restaurant, and we always look forward to seeing her. Thank you for making every visit special!