The Joule

The Joule has a lot going for it — a great location, impressive artwork throughout, and a spa area that stands out. I came for a Mother’s Day weekend centered around the pool and spa, and the atmosphere delivered. The execution had real gaps, though. Towels had to be requested daily despite two guests on the reservation. The mattress required a mid-stay replacement. Curtains in the room didn’t operate on the track system. In-room dining was inconsistent. The cabana situation was a frustration as well. The hotel directs you to a third-party booking platform, then distances itself from any issues at check-in. To the hotel’s credit, guest relations responded quickly and appropriately after the stay, which is why I’d give The Joule another chance. Hoping for a smoother experience next time.

⭐⭐⭐⭐⭐ I want to give a special shoutout to Malik, who I believe is the General Manager at The Joule Hotel. To be completely honest, I normally stay at the Thompson Hotel when I’m in Dallas. However, after my recent stay at The Joule, I was incredibly impressed by the entire team. Everyone was professional, welcoming, and genuinely cared about providing a great experience. Malik went above and beyond to make sure our stay was exceptional. He even helped with a dinner reservation that I couldn’t get handled online. That level of customer service and communication is rare these days, and as a business owner myself, I truly appreciate people who understand the importance of taking care of their guests. The experience was so good that I’m actually bringing my daughter back this weekend for a little staycation so we can enjoy the pool and relax together. If Malik hadn’t been so outstanding, I probably would have only come back for the spa. Instead, I’m choosing to stay at the hotel again even though I live only about 25 minutes away, and I think that speaks volumes. To Malik and the entire staff at The Joule, thank you for your hospitality, professionalism, and outstanding service. God bless you all, and thank you for making our stay such a memorable one.

We enjoyed a superb meal at CBD Provisions. Wes took great care of us and had the honor of meeting Chef Stephen. Wes was attentive, knowledgeable and friendly. Having the Chef introduce himself and explain the concepts and ensure we enjoyed our meal was a real treat! I look forward to coming back!

We had a wonderful experience at the joule and always have every time we come. The staff was incredibly attentive and if there was an issue it was immediately corrected with grace. Malik and Aaron were wonderful at the front, the spa staff are supremely helpful as well. Overall excellent experience.

Wife and I spent a weekend at the Joule to take in a World Cup game. Nice hotel in a good location if you want to be in downtown Dallas. Breakfast was good. We stayed in a suite, room was nice, clean, and comfortable. As with any hotel in the city, you need to be ready for a bit of city noise in the room. But we both slept well.