The Ritz-Carlton, Laguna Niguel

This review is for the spa team. I called in today to inquire on the different spa packages and while I called multiple times, absolutely no one answered their phone. I had to call the front desk to get transferred. So maybe people were busy but are you really that busy on a Wednesday morning? Not a great start. Then I connect with one of the spa managers and ask her to differentiate a couples massage vs relaxation massage. The answers were vague and I had to ask additional clarifying questions and the way I was answered had such a rude and coarse tone like I was bothering this woman for help. Lastly, the website shows a price of $960 for a couples massage but if you try to check out, it jacks the price up to 1k. I mentioned this to the spa manager and she said, “oh that’s because it’s a couples massage.” Clearly I understand what I’m trying to check out on but how can the advertised price not be the price upon check out?? She said I was mistaken and tried to gaslight me on the situation and said that what I was seeing with my very own eyes was not true. She also said it in a very condescending tone. When someone is considering spending 1k with you, you’d expect someone to be pleasant and happy to help. These people seem like they could care less about your business. The irony is that the only reason they have a job is because of customers willing to spend money. This was exhausting, disappointing, rude, and a waste of my time. I’ll be going elsewhere which is a pity since I will be a hotel guest. I expect better customer service from the Ritz but maybe they don’t care.

Stayed during a convention at St. Regis. The location is beautiful. The staff was very professional. I would stay again. I would recommend this location over the Ritz MDR or Beverly Wilshire.

Outstanding staff, facilities and food distinguish the hotel as a luxury corporate and event location. The design is a somewhat unmemorable pastiche of high-end finishes with a nod toward the ubiquitous SoCal Spanish mission style of architecture. The lobby is decorated with a profusion of beautiful fresh flowers and views of surfers in the ocean below are everywhere. An army of staff are unobtrusive but always nearby, smiling, and quick to help. A small issue with our room was taken care of quickly and an unnecessary but appreciated and generous credit was offered for us to use in one of the restaurants or the spa. Our standard room was in perfect condition, fresh, well-appointed and very comfortable. The furniture was handsome and more contemporary (in a very welcome way) than the more stuffy way that many Ritz properties have traditionally sported. Housekeeping was flawless. The gym had stunning ocean views and was adequately fitted with enough equipment to get the job done. It was spacious for a hotel workout space. The larger pool area (there are two pools) was a great place to lounge. Umbrellas were readily available for shade and staff were readily available for more towels, food orders, etc. The business event catering was delicious and a cut well above usual buffet fare. The outdoor dining venues were beautiful.

We had a wonderful evening at The Ritz-Carlton, Laguna Niguel. Our table at the outdoor bar offered absolutely stunning ocean views, and watching the sunset was truly soul-stirring. A special thank you to Julian for his super attentive and efficient service throughout the evening. He was quick with our drinks, prompt in taking our food order, and everything arrived hot and delicious. He is a fantastic ambassador for the hotel. We’d also like to recognize Cadi at the front of house for her warm and welcoming presence. We’re already looking forward to coming back again soon!

I stayed here for 6 nights with my wife and three young children. I have been wanting to stay at this property for years and was able to last minute. We live in South Carolina so it was effort getting out here but it was beautiful! We came during my daughter's Spring Break which was March 15-21 and it ended up being a great choice for us because even though the property was busy it didn't feel overly busy. Everywhere on property was pretty. I actually never even left because it had everything we needed. Most of our meals were in-room dining orders but we did eat breakfast a couple of days at the restaurant. We also had a couple of meals by the pool. All of our meals were wonderful. If I had to say anything negative it was that the food took 1-1.5 hrs to arrive during just about every in-room dining order. The staff was really friendly and I would recommend the hotel for families. The beach is also beautiful albeit a steep hill pushing a stroller. The beach chair setup was good and they always had plenty of chairs available. I do wish the beach chair service would consider extending past 5pm, even until 5:30, because 5pm seemed really early in the day still. I was in mourning upon checkout because I enjoyed it so much!