InterContinental Danang Sun Peninsula Resort

The hotel is perched on the side of a hill overlooking a private beach and bay. Lush jungle surrounds the hotel and makes it feel completely private. Rooms and facilities are arranged across 4 levels up and and down the hillside (heaven, sky, earth and sea). Moving around the resort is easy with 24 hour buggies and a gondola running up and down the hillside. Rooms are lovely. Comfortable. A good size. Lots of amenities. Good air conditioning. Very nice decor. There are families of rare type of monkeys living in the resorts and the resort plays on this nicely with monkeys a decor theme throughout. Food and beverage are amazing. There are at least five restaurants although we only ate in three as we were on a full board package that didn’t include the Japanese or French restaurants. Service is even better! Throughout the resort are friendly and helpful staff. Nothing is too much. Management are also floating around checking that clients are happy and standards are high. A special mention to a few staff that we got to know and made us feel like family: Ann, Alan, Harry and Adam in the Club Lounge and to Helen in Terra Mare restaurant. The guys on the beach cannot do enough for you and bring cold towels, water, tea and fruit throughout the day. We spent 6 days here and loved it. We will be back

The hotel sight seeing is perfect, the service also perfect, it is unbelievable Club lounge Helia can speak a really good Chinese, and help us a lot and give us perfect service and make the trip more amazing.

From the moment you step out of the taxi at the resort to the moment you sadly leave you are treated like family. The hotel is opulent and luxurious, from our hilltop rooms to the club lounge, the beach to the amazing restaurants and a fantastic gondola linking them all together. Meals are of the highest quality, the views are stunning to the sea as well as watching the resorts resident families of monkeys playing in the trees around and above the resort. But what makes a stay relaxing and completely out of this world are the staff. All of which are smiling, happy and laughing, running to help In anyway they can, the service has been completely amazing. At the club lounge the manager Anne and all her staff, especially Alan and Adam have truly made our holiday. Alan and Adam had great chat every time we saw them, they were quick with service and had some great recommendations. They went out of their way to make us feel welcomed. Thank you everyone at the Intercontinental Da Nang. We will be back.

Very nice experience and excellent service that were delivered from Front Office team. Oanh Tran, Tuan Jun, Uyen Le, Dong Dong are very helpful Chinese speaker.

Rating: 3.5/5 I am currently on the second night of a 2-night stay here, which follows a bit of a chaotic booking process months prior. I had originally planned a 4-night multi-room stay for my son’s 14th birthday. Due to an app mishap, one room was accidentally booked as non-refundable. While the resort originally didn't charge my card, they later held firm on the policy. After escalating the issue to IHG corporate and the GM, they kindly allowed a cancellation without penalty, and we ultimately moved the birthday celebration to the Banyan Tree Lăng Cô. Because I had purchased an InterContinental Ambassador membership specifically for this trip, I decided to keep a 2-night stay to experience the property. I did wonder if the booking fiasco had left a mark on my profile, as the service during our stay so far has felt a bit uneven. The Pros: Breakfast at Citron: Easily a highlight. The freshly made juices, fresh coconut, and salted coffee were excellent. Local dishes like the bánh canh and bánh cuốn completely hit the spot, and the fruit selection was incredibly sweet. The Citron Staff: The team here works cohesively with fast teamwork, from the managers to the busboys. A special shoutout to our waitress, Nhi Cao (or Nhi Dao), who was incredibly warm, welcoming, and by far the nicest staff member we have encountered. The Beach: The sand is golden and coarse (reminds me of Hawaii), and the water is perfectly calm for swimming. The beach attendants are fantastic and super helpful. The Cons / Areas for Improvement: Elite Recognition & Front Desk: My IHG app indicated I had been upgraded to a Panoramic Room due to my status, but upon check-in, we were assigned a standard Ocean View room. I haven't felt much of the typical Ambassador premium treatment. To be completely fair, I had just arrived from Hội An and the ride gave me a bit of motion sickness and a headache, so I was already feeling cranky. When I later inquired about why the app's upgrade wasn't reflected, the same girl who escorted us to room #387 defensively stated that because I had a headache, they just gave us the earliest available room so I could rest at 2:30 PM instead of making us wait for the official 3:00 PM check-in room. While I appreciate the early entry, the delivery carried a bit of an attitude, and it felt like my Ambassador upgrade was bypassed without a clear explanation or option given to me beforehand. Activity Availability: I was disappointed to find out that all of the resort's nature tours are completely fully booked. I had to put my family on a waitlist for the 8:00 AM tour tomorrow morning, which is a tight squeeze considering our check-out is at 12:00 PM. For a luxury resort, I expected better capacity or proactive communication regarding booking activities in advance. Minor Details: The resort gets incredibly hot with very little breeze. While the restaurant team was great, the floor cleaning lady seemed visually unhappy. Lastly, just a note for future guests that Long Bar doesn’t open until 11:00 AM. Overall, it’s a beautiful resort with fantastic food, but the hospitality from the front desk and room team could be elevated to truly match its luxury reputation and reward loyal IHG members.