The Seagate Hotel & Spa

We stay at luxury properties around the world and this is NOT one of them. For $1000+ a night out of season....we expected quite a bit more. We were so disappointed by the condition of this hotel and the apparent attempt at repeatedly padding the room service and bar bills. We stayed for two weeks due to an insurance claim that left us without a livable home. We booked the suite because we both had to work from the room instead of out of our two home office. I must say that the valet, bellman and room service staff were exceptional, but I had to repeatedly ask for reverses on bills, rooms to be cleaned and more. Each time we ordered room service for breakfast we got more than we ordered or items were missing and were charged for it. I had to show management photos of issues for them to address it and though they put an english speaking person answering the phones, the double food and charging still continued. Austin, the server, had to repeatedly remove extra food, adjust bills, etc. The task of getting receipts was daunting and I had to ask management repeatedly to secure the room service bills to ensure that the credits were accurately billed. The bar needs to be watched as well. We are there twice for dinner and I order a glass of Pablo Rojas. When I checked the bill I was charge $24 instead of $18. When asked, the bartender stated that there were two on the menu. He never asked me which one wanted. This seems to be a common practice. The housekeeping was lacking. The room was infested with sugar ants and when I complained, I was told that they are difficult to manage because of the sugar on the coffee bar but did not rectify the issue. When we checked in I was walking the room with white socks and they ended up filthy.. I had to request that the floors be cleaned. There was also hair in the shower upon check in. We repeatedly had to request that our room be cleaned even though the assistant manager checked with me at check-in and we agreed that it would be cleaned every day at 10:15am. I never heard from him again. The coup-de-gras was our floor leaked and was getting the carpet wet. The first time I complained I was told that engineering has checked it out and that there were no pipes under the floor to create a problem. The carpet was left wet. I complained again and engineering came to our room twice again that evening and agreed that the floor was leaking, but they did not know from where. We lived with a wet carpet the entire time ( no shop-vac, carpet cleaning,). I had to ask management to replace our coffee cups with clean mugs instead of rinsing out and replacing. Housekeeping does not keep any clean glassware of mugs. They just rinse and return. I finally kept disposable cups and styrofoam coffee cups in the room....the sanitation is disgusting.

Pool scene is fabulous and whole staff is very helpful. Juan especially provides a high level of service.

Eddie Negron went above and beyond to make sure we were comfortable in our room and was amazing as usual!!! Abby at the front desk was great as was the concierge was outstanding as well as the shuttle drivers, who make sure everyone is comfortable and gets to their destination. We’ve been staying with you guys for the last 6 years and wanted to say thank you for your great team!!!

Takeaway: The Seagate Hotel is a boutique, impeccably curated, service‑driven gem that stands alone in Delray Beach. The Seagate Hotel delivers boutique luxury at its finest, beautifully designed, thoughtfully decorated, and genuinely welcoming from the moment you arrive. Our upgraded room was spacious, bright, and smartly organized, with plenty of storage, a Nespresso maker for slow mornings, and the ultimate highlight: Le Labo bath products that made every shower feel indulgent. But what truly sets this property apart is the staff , warm, professional, and consistently exceptional. • Matthew at the front desk set the tone immediately with gracious, attentive service. He even surprised us with a bottle of champagne for our anniversary, a thoughtful gesture that made our stay feel personal and celebrated. • Juan Pringles and Tommy Rizzo at the Seagate Beach Club were the heart of the beachfront experience. They didn’t just assist guests , they anticipated needs, offered help before anyone had to ask, and did it all with genuine happiness. Their upbeat energy, kindness, and effortless professionalism made every guest feel valued. Watching them interact with people was a reminder of what true hospitality looks like. • Patrick at the pool bar delivered friendly, flawless service that made relaxing by the pool even better. Every interaction felt sincere. Every request was met with competence and kindness. It’s rare to find a property where the staff elevates the stay as much as the amenities, but Seagate does exactly that. There is no need to stay anywhere else in Delray Beach. The Seagate Hotel is, without question, a one‑of‑a‑kind property that blends boutique charm, luxury touches, and world‑class hospitality.

I recently stayed at The Seagate for 13 days under circumstances I never expected. My uncle, who is also my cousin’s father, had been placed into hospice nearby, and because we had no idea how much time he had left, we checked into The Seagate without really knowing how long we would be there. For nearly two weeks, our days started very early and ended very late. We would leave the hotel each morning and spend 12 to 14 hours at hospice, returning completely emotionally and physically depleted. And there was Eddie. If you’ve stayed at The Seagate, you probably know exactly who I mean. Eddie is one of the first people you see when you enter the hotel, always greeting guests with the most incredible smile, warmth and energy. Some people may underestimate how important that role is. After these 13 days, I never will. Every night when we returned, Eddie would greet us with that huge smile and ask how our day had been. When we told him it had not been a good day because we had spent it at hospice, he never responded with an obligatory or rehearsed “I’m sorry.” He genuinely cared. You could feel it. And every morning, there he was again, wishing us a good day, a blessed day, or simply sending us off with that smile. This past Friday, my uncle and my cousin’s dad passed away. After he died, we decided we needed to go to the beach. We were devastated, numb and not thinking particularly clearly. He loved the beach, and somehow being near the ocean felt like where we needed to be. As we came downstairs, Eddie appeared and said, “Hey ladies, any interest in going to the beach? The sunset is beautiful.” We told him that was exactly where we were going. Without hesitation, Eddie said, “Well, let the shuttle take you.” We hadn’t even thought about the shuttle. We were simply going to walk. But somehow, in that moment, Eddie knew what we needed before we did. He arranged the shuttle, and off we went to the beach. It ended up being one of the most peaceful and comforting moments of an incredibly painful day. Later that evening, we were sitting in the lobby, still in shock and trying to figure out whether we should eat something. Eddie came over and asked how we were doing, and I told him that my uncle and her father had passed away. What happened next is something I will never forget. Eddie stopped. He listened. And then he shared a little about losing his own mother in hospice. As he spoke, he wiped tears from his eyes. There was nothing scripted about that moment. Nothing that felt like “customer service.” It was simply one human being recognizing the pain of another. He asked what we were doing for dinner, and I told him we honestly couldn’t figure it out. Eddie immediately said, “That’s it. I’m making a phone call.” He called a restaurant down the street, told them we were coming and even told us exactly what to order: the pasta Bolognese. At a moment when we were incapable of making even the smallest decisions, Eddie simply took care of us. That is hospitality. But more importantly, that is humanity. During our conversation, Eddie shared something else that has stayed with me. He lost his granddaughter at a very young age, and he likes to believe that while he is down here greeting people on Earth, his granddaughter is up in heaven greeting people there. I cannot think of a better way to describe Eddie. He is not simply an employee standing at the entrance of The Seagate. He is part of the heart of this hotel. He notices people. He remembers them. He sees when someone needs a smile, a kind word, a helping hand or, sometimes, simply another human being to care. Eddie comforted us during one of the most painful experiences of our lives without ever being intrusive. He gave us kindness when we needed it most, often before we even realized we needed it. Hotels can have beautiful rooms, wonderful restaurants, gorgeous beaches and every amenity imaginable. But ultimately, it is people who create the experiences guests remember. I will remember The Seagate because I will remember Eddie. To the leadership of The Seagate: please know what an extraordinary person you have representing your hotel. People like Eddie cannot be trained. That kind of empathy, warmth and genuine care comes from somewhere much deeper. Eddie, thank you for every smile, every kind word, every “have a blessed day,” the ride to the beach, the dinner recommendation, and most of all, for simply seeing us during a time when we were hurting. The Seagate is incredibly lucky to have you. And we were incredibly lucky to meet you.