The Seagate Hotel & Spa

When I arrived I was greeting by a rude front desk clerk named Geeta that never explained any of the hotel amenities or told me there was a free car service that takes you any place in a 3 mile radius,never once mentioned that they had a beach club with another pool and beach access. Called two days later to speak to a manager and was dealt with in the same rude manner as the front desk lady. For a 4 star hotel the customer service is sub par at best.

The Good: Rooms are always clean. Well kept. Beds are comfy. Balconies are nice. The pool is great. The OK: Gym needs better equipment. and it could be a long walk from the elevator to your room. Nothing really bad that I can think of.

I recently stayed here for my birthday weekend and the room and amenties were nice. I do agree with other reviews that the resort fees and incidentals is alot especially if you don't know ahead of time. The main issue was the service. The front desk staff was extremely rude. I was very surprised by this. I have stayed at many resorts and never experienced this. The front desk employee Geeta was very rude. I asked her questions about the resort and she was very annoyed and almost degrading when i wanted more information regarding the extra charges. She didnt tell us anything about the shuttle offered which is fantastic. She didnt advise us of the private beach club it was very disappointing. If you want to actually have knowledge about the property and all the amenities ask around for the shuttle driver Stewart he is great and very knowledgeable. They need him at the front desk not Geeta she was very nasty. Another key point if you have a balcony room you must lock the sliders or the room will be very hot!! I have such mixed feelings because the property was nice minus the staff. I also think the security is very low. You don't need the room key to access the pool or any doors in the building.

Beautiful properties and great service. There were a lot of extra add ons. The beach was well manicured and most of the time well staffed, although we had to call them over to help when they were just sitting and talking with one another. I also took daily tennis lessons from teaching pro Caroline Wheelen, also certified in mental performance. In 4 lessons she turned my game around and got me back on track for winning matches and competing well again. The courts were beautiful as well. Will go back again for sure and schedule tennis lessons again with Caroline!!

Over the past several years I've driven by the hotel and wondered about it. This past June I had the opportunity to stay there 3 nights with my brothers for a family gathering. What a wonderful place! Great location. Nice clean rooms with all of the amenities. Nice sized bathrooms. Good café on premises. GREAT beach house/club house right on the ocean. Breathtaking. The staff was superb. Everyone from Kevin greeting you when you arrived to the front desk was courteous, professional, attentive, and incredibly friendly. Great customer service is the norm here. Very much appreciated.