The Seagate Hotel & Spa

Had an amazing time with my family here. Juan was so nice and helpful too!

We stay at luxury properties around the world and this is NOT one of them. For $1000+ a night out of season....we expected quite a bit more. We were so disappointed by the condition of this hotel and the apparent attempt at repeatedly padding the room service and bar bills. We stayed for two weeks due to an insurance claim that left us without a livable home. We booked the suite because we both had to work from the room instead of out of our two home office. I must say that the valet, bellman and room service staff were exceptional, but I had to repeatedly ask for reverses on bills, rooms to be cleaned and more. Each time we ordered room service for breakfast we got more than we ordered or items were missing and were charged for it. I had to show management photos of issues for them to address it and though they put an english speaking person answering the phones, the double food and charging still continued. Austin, the server, had to repeatedly remove extra food, adjust bills, etc. The task of getting receipts was daunting and I had to ask management repeatedly to secure the room service bills to ensure that the credits were accurately billed. The bar needs to be watched as well. We are there twice for dinner and I order a glass of Pablo Rojas. When I checked the bill I was charge $24 instead of $18. When asked, the bartender stated that there were two on the menu. He never asked me which one wanted. This seems to be a common practice. The housekeeping was lacking. The room was infested with sugar ants and when I complained, I was told that they are difficult to manage because of the sugar on the coffee bar but did not rectify the issue. When we checked in I was walking the room with white socks and they ended up filthy.. I had to request that the floors be cleaned. There was also hair in the shower upon check in. We repeatedly had to request that our room be cleaned even though the assistant manager checked with me at check-in and we agreed that it would be cleaned every day at 10:15am. I never heard from him again. The coup-de-gras was our floor leaked and was getting the carpet wet. The first time I complained I was told that engineering has checked it out and that there were no pipes under the floor to create a problem. The carpet was left wet. I complained again and engineering came to our room twice again that evening and agreed that the floor was leaking, but they did not know from where. We lived with a wet carpet the entire time ( no shop-vac, carpet cleaning,). I had to ask management to replace our coffee cups with clean mugs instead of rinsing out and replacing. Housekeeping does not keep any clean glassware of mugs. They just rinse and return. I finally kept disposable cups and styrofoam coffee cups in the room....the sanitation is disgusting.

Pool scene is fabulous and whole staff is very helpful. Juan especially provides a high level of service.

Eddie Negron went above and beyond to make sure we were comfortable in our room and was amazing as usual!!! Abby at the front desk was great as was the concierge was outstanding as well as the shuttle drivers, who make sure everyone is comfortable and gets to their destination. We’ve been staying with you guys for the last 6 years and wanted to say thank you for your great team!!!

Takeaway: The Seagate Hotel is a boutique, impeccably curated, service‑driven gem that stands alone in Delray Beach. The Seagate Hotel delivers boutique luxury at its finest, beautifully designed, thoughtfully decorated, and genuinely welcoming from the moment you arrive. Our upgraded room was spacious, bright, and smartly organized, with plenty of storage, a Nespresso maker for slow mornings, and the ultimate highlight: Le Labo bath products that made every shower feel indulgent. But what truly sets this property apart is the staff , warm, professional, and consistently exceptional. • Matthew at the front desk set the tone immediately with gracious, attentive service. He even surprised us with a bottle of champagne for our anniversary, a thoughtful gesture that made our stay feel personal and celebrated. • Juan Pringles and Tommy Rizzo at the Seagate Beach Club were the heart of the beachfront experience. They didn’t just assist guests , they anticipated needs, offered help before anyone had to ask, and did it all with genuine happiness. Their upbeat energy, kindness, and effortless professionalism made every guest feel valued. Watching them interact with people was a reminder of what true hospitality looks like. • Patrick at the pool bar delivered friendly, flawless service that made relaxing by the pool even better. Every interaction felt sincere. Every request was met with competence and kindness. It’s rare to find a property where the staff elevates the stay as much as the amenities, but Seagate does exactly that. There is no need to stay anywhere else in Delray Beach. The Seagate Hotel is, without question, a one‑of‑a‑kind property that blends boutique charm, luxury touches, and world‑class hospitality.