The Seagate Hotel & Spa

After staying at several other hotels in the Delray Beach area over the past few years, we decided to stay at The Seagate Hotel & Beach Club this trip after hearing that Tom Lemin had joined the team. That alone made us want to give The Seagate a try, and it turned out to be one of the best decisions we’ve made. From the moment we arrived, every expectation was exceeded. The Seagate is truly a five-star experience in every sense. While Tom was the reason we initially booked, what impressed us most was that the outstanding service extended far beyond one person. Every interaction throughout our stay was exceptional. The front desk team, valet staff, bartenders, restaurant staff, housekeeping, and the entire Beach Club team were consistently warm, welcoming, professional, and genuinely happy to help. There honestly are too many people to mention by name because every single employee made us feel like valued guests. What really stood out was the culture of the resort. Exceptional service wasn’t limited to one department, it was evident everywhere we went. It’s clear that management has built an incredible team that takes pride in delivering an unforgettable guest experience, and it shows in every detail. To Tom Lemin, thank you for making us feel so welcome and for introducing us to what will now be our home away from home in Delray Beach. And to everyone at The Seagate Hotel & Beach Club, thank you for an unforgettable stay. We have officially found our hotel in Delray and are already looking forward to our next visit. If you’re looking for luxury, outstanding service, and people who truly care about their guests, The Seagate Hotel & Beach Club is second to none.

This hotel is not 5-star. It is a 3-star hotel, on a good day. It is located in a great location, but the beach club is a drive down the road. The hotel itself feels very outdated/worn and unclean. They attempted to somewhat disguise that using pretty furnishings and decor, and at times, finishes. The walls between the rooms are paper thin. You can hear the person next to you talk, cough, etc. The quality of the food outlets is subpar and again, not cleanly or new.

Juan is amazing! So sweet so attentive and really made our day!!

Was in town traveling for business found the Seagate once again on the Bonvoy app great rates considering it’s off-season in Delray Beach. Definitely a Class organization great amenities. The lobby bar is great if you have an opportunity to go to Bourbon steak for dinner I highly recommend it.

I am writing this review because I have encountered a problem that I have never had to deal with before, and I travel quite a bit. I stayed at the Seagate in December, 2025. The stay itself was nice. SIX MONTHS after completion of the stay, Seagate re-billed my credit card for the cost of the stay, which was paid in full when I checked out. I immediately called the hotel (twice) and was told that they did did not re-bill my credit card. I was literally looking at the charge. I contacted y credit card company, Chase Sapphire Reserve, who explained that since the charge was still “pending” I would have to wait until it was final to dispute it. Within a few days the charge did indeed become final. Chase then explained that the only way to dispute the charge was to obtain a new credit card. I was hoping to avoid this option since I have quite a few accounts linked to the card. I called Seagate again was fortunately was connected to Jonathan, the front desk supervisor. He looked into the issue and several days later was able to confine that my card was erroneously charged and that it was a mistake on their part. He said that he would work on getting the charge refunded. In subsequent conversations he has stated that the charge is in the process of being refunded. I am now 23 days post erroneous charge and it remains on my credit card account. This is truly the most perplexing, outrageous and frustrating hotel billing error I have ever encountered. I really don’t know if there is some form of internal theft going on or if it is just complete and utter incompetence. I am at my wit’s end. Please do not stay at this property.