I booked the room at the Brown Palace because my niece always wanted to stay there and we have never been. I have to say the beds were amazing and the overall charm of the hotel didn't disappoint. The live music downstairs was a nice surprise. The breakfast at Ellyngtons was even better than the Four Seasons! The location is perfect for a quick walk to a lot of restaurants. I would definitely stay again!There was a hickup with our reservation so I decided to contact the online chat to resolve the issue. The person on the other end of that chat turned out to be an amazing human. Not only he resolved my issue, he paid extra attention, was very responsive and took care of everything. Mitch Clark not only met but exceeded all of my expectations! It is hard to find people who care and take pride in their work so please hold on to him! Overall all of the staff was very pleasant and accommodating FYI

The staff at The Brown Palace went above and beyond to ensure our 3 day meeting was a big success! Everyone complimented the food and when we had a last minute request or change the staff would quickly pivot and accommodate. Adrian was especially friendly and checked in with me to see if there was anything needed. A true servant attitude!!

Was once an icon has become a chain run dump… Front of house completely inept on check in… Poor valet only one on staff … He apologized many times… Food really inedible…. Only bright side was Danny the bartender…. Room sucks… Nothing works… AC won’t shutdown… Ceiling Fan doesn’t work…. Avoid at all costs Should have gone with my first choice Four Seasons…. Never Again….

Beautiful hotel, cozy hotel room, but I was most impressed by the hospitality of the staff. Younis from the culinary team was exceptionally friendly and accommodating. The food was so much better than your average hotel food, with lots of variety and a good mixture of nutrients and indulgent items to choose from. I told him how happy I was with the food and he beamed with a humble and excited smile. This was my first ever business trip (for which I was very nervous) and his hospitality and positive energy made me feel right at home. He even went out of his way to bring me a side of lemons from the kitchen when I asked if there were any for our buffet spread. Another incredible standout was Mallory from the front desk. I stumbled in on my first night (after one too many High West Espresso Martinis) , hungry after traveling all day and having my luggage stolen and asked if it was possible if they had any snacks. I think her exact words were "I got you girl" as she turned toward the back room. To my surprise and elation, she reemerged with lunchables, a caprisun, a bottle of water, and a pack of mini chocolate chip cookies. Totally made my night, and set the mood for the rest of my stay. Later I learned that those were not from hotel inventory, but she had given me her own personal lunch. What an angel! Can't wait to find an excuse to go back to Denver so I can stay here again.

Where do I even start with the disaster that is the Brown Palace. I saw the article from Westword that several employees were laid off. However, I've wanted to stay here since I was a kid so I gave it a shot anyways. Let's just say it's painfully clear there are no bellman and it showed in the quality of the arrival experience. But genuinely that was just the tip of the iceberg. When we arrived there was mold in the shower, I couldn't even go to the bathroom wihthout feeling dirty. Additionally, the hvac was not functional so at this point we returned to the lobby to discuss the matter with the front desk. The people that were working at the front desk were very friendly and apologetic (probably the only positive experience we had at the hotel). However, they said there was not much they could do. I asked to speak with the gm, who I now retroactively know is Jana Smith and they said she was unavailable, but they gave me her card. I don't know how you can fire that many people, have this many issues with the room and not be present. It's frankly both unethical and unprofessional. We saw several homeless people roaming around the hotel and some even entered inside. Is this a hotel or a slum?! I couldn't find a single employee who works in security on the premises. The Brown Palace was an all around terrible experience and did not live up to my expectations. Jana Smith and the rest of the leadership team should be ashamed of themselves for allowing the hotel to be in state that it is.