Diani Reef Beach Resort & Spa

Had a very Ordinary stay Rooms are not Upto the mark Food was Average Staffs are very courteous Specially staff at the reception was very helpful, Collins really tried to help us a lot Need to renovate the rooms, Smelling of Damp Even Bedsheets and Blankets were smelling Toilets need lot of renovation Taps etc AC was Not working but Everything was taken care of after Complaints Booked Garden view room but was very disappointed Don't want to recommend....

Fantastic staff and great location! Delicious food served buffet style with themed evenings (dining al fresco in different parts of the grounds) whilst we were there . Nice swimming pool that wasn’t too busy. Beautiful beach but sea had a lot of sea urchins so difficult to swim out too far. There is a walking route to the reef further along the beach but useful to ask a local to show you the way in exchange for some money… The hotel could do with some TLC (eg new sun loungers) and be mindful of the people selling goods on the beach if you want to go for a walk or swim. The staff definitely made up for the dated parts of the hotel! Finally beware of the naughty vervet monkeys. Beautiful creatures but are always trying to steal food or trying to break into your room!

I booked a five day Christmas stay at this hotel. The hotel kept in touch in the days run up to our stay and checked went on smoothly. Major positives is attitude of some staff. Positives: 1. They were out to please and made our stay really enjoyable. 2. The location is heavenly, best beach in the world. We were lucky to have a tide recede and took a long walk into the ocean and taken through some marine life like pregnant star fish, sea cucumber, stone fish, sea spider etc. 3. Room was spacious and cleaning was on time and good. Downsides: 1. The facility cries for a facelift. Some parts a dilapidated and literary antique. 2. Some staff had a not good attitude. Asking for something basic was met with an indifferent answer. Felt like there were too many untrained casuals hired for Christmas period. Security staff aggressive towards guests coming in after a visit out of hotel. Teach them courtesy. 3. Pricing was way way off. Example, drinks during meals charged as extras and at exorbitant process? How can I be on full board but charged USD 4 for a small soda or small glass juice during a meal?? Rip off this one. 4. Limited meal options.

This resort boasts perhaps the longest stretch of coastline in Kenya, white sandy beaches, clear turquoise water, and a beautiful breeze. The grounds are well kept with manicured lawns and creative architecture. Yes, the resort is dated with most of the buildings showing their age, but the staff strive to keep everything clean and well maintained, though the ros do need a bit of renovation. The food was excellent, and I can't say enough about the friendly and hospitable staff right from check-in and gheroughout our stay. I would still recommend this, especially for families and large groups.

Our booking for a connecting room, which was done 4 months before and paid for in full, was not honored. Check in took 1 hour and the team seem to not be aware we were coming at 5am yet all the information was shared on email and communicated through several phone calls! The hotel is run down and poorly maintained. The food is over priced. You are better off paying for BB and eating at another hotel...preferably local hotel. Not value for money in all aspects.