Burj Al Arab Jumeirah

We had an exceptional stay at the hotel in late June. The hotel was very accommodating, they facilitated an early check in and slightly late check out. This is an amazing property with “7 star” service. We stayed in a 2 bedroom suite with spectacular views. Every staff member we interacted with from the door men, buggy drivers to our butler went above and beyond to ensure our needs were met. We would definitely stay here again.

From the very moment we walked through the grand entrance of Burj Al Arab, there was this almost surreal shift — like stepping out of reality and into a dream sculpted in gold, light, and quiet luxury. We were welcomed with genuine warmth. And leading that warmth was Marlyn, our butler, who redefined what personal service truly means. She managed our itinerary without ever intruding on our space. It never felt transactional. It felt like care. Real, thoughtful care. When we mentioned that our flight is at 11 PM, she offered late checkout so we can have peaceful day. Another beautiful soul we’ll never forget is Tali Jamir from Guest Relations. There was a moment — quiet but unforgettable — when we returned to our suite after a day out, and were met with a surprise: a note, a delicate arrangement of our favorite fruits, chocolates and a cake, thoughtful tokens that reflected conversations we’d had in passing. And then there’s the suite itself — a masterclass in elegance. But more than the physical beauty, it was the view that stole our breath each morning and lulled us into silence at sunset. Watching the Arabian Gulf stretch endlessly into the horizon, and the silhouette of Jumeirah Marsa Al Arab slowly glowing in the evening light — it wasn’t just scenic. It was spiritual. Food, of course, is a cornerstone of the Burj experience. Our lunch at Al Iwan was not just a meal — it was a celebration of Arabic heritage. The scents, the colors, the spices — each dish felt like it carried a story, passed down through generations. And Bab Al Yam the next morning? A revelation in calm luxury. Breakfast by the sea, wrapped in a gentle breeze, with a buffet that somehow managed to be both vast and curated. The shakshuka, the fresh bakery selection, even the way the juice was served — everything was intentional. But what really sets Burj Al Arab apart is this: it doesn’t rely on luxury to impress you. It impresses you with heart. With connection. With moments that feel like they were created just for you. We left with our hearts full and spirits lifted. And more than anything, we left with a quiet promise made to ourselves: whenever we’re in Dubai, this is home. A heartfelt thank you to Marlyn, Tali, and the entire team who made us feel not just like guests, but like treasured friends.

Absolutely incredible experience for 5 days. Everything about the hotel was superb. The staff, from the front desk to our butlers were incredibly friendly and helpful and couldn't do enough to make us comfortable.

The hotel is beautiful, pool is amazing with a beautiful view!! Staff are very nice, helpful and friendly . Jumeirah hotels are amazing to have a great holiday!!!

I can't say enough positive things about our experience. From the moment we arrived, we felt welcomed, and the staff was exceptional. Our room wasn't ready, so we were treated to a complimentary lunch as we awaited our room and the cappuccino, fruit, and salad were so fresh. Once ready, we were escorted to our room to find our baggage already there and a beautiful bouquet of flowers with a cake and rose petals surrounding them to celebrate our anniversary. The room was very clean, and everything working as it should. Every encounter with staff was nothing but positive and I only wish we could experience this level of customer service in our country. We dined in the Sky bar and the food was amazing and staff so very polite. The pools were pristine and service on point. Quite entertaining to see people ran off from the area around the hotel, keeping it clear for your guests! I could go on and on... but to close, from the moment we arrived, to the moment we departed, the entire experience was absolutely perfect and we will cherish memories made there forever. AMAZING property!