Dukes The Palm, a Royal Hideaway Hotel

you should review all the procedures in your hotel, the check in was terrible experience and we waited more than one hour standing without any stuff had a useful information

I sit here at the dukes on my first day whilst having breakfast, writing this review especially for someone called Romany who was very welcoming and helpful throughout. He made sure we were well taken care of. He made me and my family feel very comfortable. It was only fair to leave this review after an amazing experience! Thank you Dukes and Romany!

The hotel room was clean, comfortable, and well maintained. The infinity pool was excellent, with chilled water and stunning views of the Dubai skyline. The beach area was also clean, well organized, and enjoyable. However, the check-in experience was disappointing. Despite confirming all my booking details with the hotel's call center a few days before arrival, I had to wait approximately 30 minutes in the check-in queue, followed by another 30 minutes due to an error with my reservation. I then had to wait an additional 30 minutes for the room to be prepared and cleaned, even though I arrived at 3:00 PM, which is the official check-in time. The ground floor restaurant felt somewhat cramped in both design and layout. The buffet counters are positioned very close to the concrete columns, making it difficult for guests to move around, especially during busy periods when collecting food. The quality of the food was good overall. However, during peak times, particularly within the last two hours of breakfast and dinner service, guests should expect to wait in line to be seated. I would recommend arriving as early as possible to avoid the crowds. One additional issue was that the telephone in the room was not functioning during my stay. Overall, the hotel offers excellent facilities, particularly the pool, beach, and views, but improvements are needed in the check-in process, restaurant layout, and maintenance response to enhance the guest experience.

I had initially booked the hotel as half board for an upcoming trip. However, I have been trying to reach out to the hotel but it's been impossible to get in touch with. They have not responded to my email that I had sent. Their telephone line does not connect through to reception or the general enquiry line. Cancelled my booking for another hotel on the Palm.

We spent some evenings in the Duke’s Bar The Palm which was a very comfortable and a good experience. Leo the bartender was very professional and friendly. Would recommend going there for a drink.