Dukes The Palm, a Royal Hideaway Hotel

Excellent hotel. The reception team is professional, welcoming, and always ready to assist. They go above and beyond to make guests feel comfortable. Highly recommended!

We had a wonderful stay at The Dukes Palm. The hotel was beautiful, clean, and in a great location with amazing views. A special thank you to Shenoudy, who made our experience even better. He was incredibly helpful, always smiling, professional, and genuinely caring throughout our stay. His friendly attitude and willingness to assist with anything we needed made us feel very welcome. The service overall was excellent, and we truly enjoyed our time here. We would definitely recommend The Dukes Palm and look forward to coming back in the future.

Our stay was truly memorable and enjoyable. I love the hotel with dinner and breakfast - its worth it! Wish to stay longer. All the staff were friendly, accommodating, and consistently provided excellent service. We would like to give special recognition to the hotel manager, Stefen Sigmund, whose personality, professionalism, and dedication deeply impressed us. Despite his position, he personally helped us carry our luggage to the car and assisted us with anything we needed throughout our stay. Thank you, Stefen, for going above and beyond — you made our experience exceptional.

Disappointing, didn't tell me I had to share with a sister hotel when booking, so felt very misled. Gym very hot, staff seemed fed up with constant complaints from many guests.

It was my Husband Birthday and i leave that as a note . We waited the car to be parked around 1 hour, and waited in the check in line around 1:45hour standing !! And then waited for our laguage to arrive the room 30min. All the day wasted in waiting . And the pool was closed , we decided to go to the nearby mall and waited for the car 45min. And one of them asked us to go walking in the hot weather and we refused. We come to celbrate and relax and the poor service makes us uncomfortable and angry , our weekend wasted . The pool is very nice but hotel service is the worst . I will pay double the price for better service . We checked out at 11am and they called 6pm asking if we leaved the hotel !!!! Are you serious ?