Dukes The Palm, a Royal Hideaway Hotel

The stay as always was earmarked by the staff friendliness and the many amenities offered at and around the hotel.

Hand-over some sort of hotel's souvenir card holder with string etc. Please serve bottle of cold water at pool side

We recently stayed here for a short staycation and, unfortunately, it did not meet the 5-star standards we’re used to in Dubai. The rooms felt quite old and dated, and cleanliness was an issue. We had to be moved twice, which was inconvenient, and the air conditioning was not functioning properly. Breakfast was particularly disappointing and far below expectations. We requested a refund, which was approved, however we are still waiting for this to come through. The best part of the stay was the location, with direct access to West Beach. That said, we would have been extremely disappointed if we had paid peak season prices. Due to the overall experience, we chose to check out a day early and return to our apartment in Dubai. I do want to highlight that the management team were very accommodating and genuinely tried to resolve the issues, and the staff overall were friendly and helpful throughout our stay. Despite their efforts, the condition of the rooms and overall experience means we wouldn’t choose to stay here again.

The hotel was extremely quiet due to current situation for tourism but we felt so lucky to beable to experience this amazing resort! Everything was amazing 🇦🇪❤️

Excellent Hotel very good service very clean rooms amazing view romantic atmosphere. I will come again and again.