Dukes The Palm, a Royal Hideaway Hotel

Was a perfect palce to relax and the location was amazing. Breakfast selection really good and the room was superb

I am really dissapointed with this hotel in Dubai. I have stayed in Dubai a few times and this visit could be the worst. Main issue: Deposit: On Arrivl on the 29th July we had to pay £600 deposit which we did on a credit card. On leave on the 11th August the card we used was swiped to return the deposit and were told that it would be 15 working days for the money to appear. As i write this on the 15th September. After 8 calls from the UK to the finance team and reception and numerous emails, we have still not received the deposit back. SOOOOO Dissapointed with the way we have been treated and need this deposit back ASAP. Pool Area: The pool area is tired. Really needs an uplift as there are tiles missing, the floor needs replacing and the sun loungers are old. Also the walk from the rooms to the pool is wayyyyy to far. Lunch: The lunch is not a buffet. You have to go in and order what you want which takes ages. We ended up leaving lunch multiple times because the kids did not want to wait. Shambles. This Hotel is Terrible. The main thing for me at the moment is the retrun of our deposit. So disappointed by this and the way we have been treated. we had no choice to pay the deposit yet i am havibg to chase £600 from the UK. This is costing money on calls and time. Avoid Avoid Avoid

We were so excited to stay at Dukes the Palm, and first impressions were great. As soon as our taxi pulled up, the concierge warmly greeted us, took our bags, and guided us to reception – very polite and professional. Unfortunately, things went downhill at check-in. We had saved up for this trip and planned to pay on arrival, but nowhere was it made clear that the hotel only accepts cash or credit card (not debit). We didn’t have enough credit available, and as we don’t have a Dubai bank account, getting sufficient cash wasn’t possible. To make matters worse, the hotel refused to accept our debit card, which caused a huge amount of stress and anxiety. It took us over two hours to sort this out on our own, with no help from staff – just a blunt “if you cannot pay, you cannot stay.” On top of this, there’s a mandatory £200 hold on a card for extras. Luckily this didn’t impact us much as we don’t drink and knew it would be refunded, but we saw several young couples caught off guard, losing a big chunk of their spending money at check-in. This policy left a really bad first impression and spoiled the start of our holiday. That said, the deluxe suite was incredible – the biggest, most beautiful room I’ve ever stayed in. Huge bed, spacious bathroom, separate living room, and an amazing view. No complaints there. The food was a mixed bag: the first three nights (international, Arabic, and another theme I can’t recall) were poor, but later in the week the Italian and Asian nights were excellent. Just note: the buffet is more like a canteen than a restaurant – casual dress, no music, and no atmosphere. As a young woman I felt very overdressed on the first night, expecting more of a fine dining vibe. If you want to dress up, head to the pool bar instead. The pool area was fantastic – clean, spacious, plenty of loungers, and the lazy river was a highlight. No issues getting a sunbed. However, small things were disappointing: bottled water costs £5, snacks like burgers or pizza by the pool aren’t included in “all inclusive,” and there’s no evening entertainment or holiday-style atmosphere. This isn’t the kind of place for evening strolls or shows – it feels more like a city hotel with a beach and pool attached. On the plus side, staff were always friendly and we could see them trying, though we did overhear quite a few other unhappy guests during our stay. Overall: A stunning hotel in terms of rooms, pool, and service, but badly let down by poor communication about payment policies, extra charges, and the lack of a true “all inclusive” experience. If you’re looking for a traditional summer holiday resort vibe, you may be disappointed. Tips: Don’t miss the Museum of the Future, Dubai Mall, and definitely take a day trip to Abu Dhabi!

An amazing experience, couldn’t do enough for you from check in Vikas prioritised us and gave us a free room upgrade due to me being pregnant. The service was incredible, rooms were cleaned to a high standard daily, hotel was beautiful and the view from the pool was wow!!! Villas and Derrick checked us out and wanted to check us out and send us off following our stay! Best holiday and baby moon !!

nice pictures of an infinity pool with beach and city view beyond, unfortunately the hotel, pool and beach doesn’t live upto the pictures.