Dukes The Palm, a Royal Hideaway Hotel

One of the best hotels we have ever stayed at for cleanliness and staff. The staff can’t do enough for you. Big shout out to the concierge staff and security staff they were amazing, especially Awfar

My stay was really nice and the rooms were very clean. I would recommend that they have more selection at breakfast.

6 night stay - check out early and moved hotels. Have experienced most hotels in area and would not revisit this one.

We stayed at Dukes 2nd week of October , after travelling through the night and arriving early we was really exhausted and was told you couldn’t have breakfast and that check in was after 3 unless you received a text to say it was ready, we didn’t recieve no text but went and asked at 1pm after waiting in the sunshine from 9:00am feeling shattered. Anyway luckily was given key , room was very basic but was the tired accepted it so we could sleep for a few hours knowing it had been 30 hours since sleep! Next day we smelt a horrible drain smell coming from bathroom , thought it would go away but nope another 3 nights and complained , was then moved to another room that was smaller than room we came from and no help in switching our rooms to me that is poor service. New room on floor 6 didn’t get cleaned for 3 days , I had to go and complain at reception for it to be cleaned. I emailed prior to staying at hotel and didn’t receive any response from hotel as I wanted a room with a view and certainly didn’t get what I wanted from both rooms I stayed in. Let down of an hotel , you go Dubai for luxury my house was far nicer than this hotel and I’d of expected better from it. I’m giving 3 as food in restaurant was worthy! If it wasn’t for this it would be a 1 sorry

Staff so welcoming and friendly always so helpful, no task was too much. They are always around to help lots of staff available.