Dukes The Palm, a Royal Hideaway Hotel

I recently stayed at Dukes Hotel Palm and was deeply disappointed by my checkout experience. The valet lost my car, leaving me waiting for over an hour with two young children — an exhausting and stressful ordeal. What made it far worse was the response from the security staff. When I mentioned I would contact the police, the security officer responded with “Call!” — a dismissive and confrontational reaction that no guest should ever face. He then disputed how long I had been waiting and threatened to review CCTV footage to verify my account, essentially accusing me of lying. This level of service is completely unacceptable, especially toward a guest with small children. I hope management takes this seriously and addresses both the operational failure with the valet and the unprofessional conduct of their staff.

Ordered in-room dining on the first night of our stay. After dinner, we placed the dining table outside our room for collection. The table remained outside our room for the entire stay (2 nights/3 days) and was not collected until after we contacted housekeeping. No room cleaning or housekeeping service was provided during our stay unless requested. When we raised the issue, we were informed that a "Do Not Disturb" light was on; however, the dining table remained outside the room throughout the stay without being removed. Breakfast service was extremely crowded, with long queues and limited staff available to manage the volume of guests. At the pool area, only one staff member appeared to be serving guests during our visit, resulting in slow service. Overall, the experience was affected by housekeeping and staffing issues in multiple areas of the hotel.

Location was Great, Bit busy on the Holidays. Visiting with both families & Friends! its value for Money. overall had a great experience :)

The Hotel was bursting at the seams with guests, Breakfast was like a feeding at a zoo! the staff couldnt cope with the volume of guests, no tables, no cutlery left,no plates. when fresh food came the food was taken from the trays by guests clambering over each other to grab what they could get !! honestly i have never experienced this situation in my life. I was here visiting my daughter and thought i would also support Hotel business during the conflict as the UAE was saying Dubai is open!!

Kids pool and lazy river is closed by 6 which is bit dissapointing given the fact during the summer its still can used for an extensive time.