Dukes The Palm, a Royal Hideaway Hotel

The AC of the room was not working, we had to check out at 8 am because the heat was unbearable, the technician came to the room 3 times, and he couldn't fix it

All-inclusive package, but only valid at the sister hotel. Indoor pool and beach are not part of the package. All meals at the sister hotel (which lead to long waiting times to be seated or served). These arrangements are understandable considering the current situation, but are not mentioned on the website, nor explained during check-in. It was all a trial and error experience, and not a well-deserved break, as planned. Lots of frustration until we figured out what is what.

Stayed here for 3 nights. Reception team was very friendly and welcoming. Room was clean, although quite dark and dated however the bathroom was nice and great shower pressure - although difficult to get in and out of because of the height and angle of the bath. I would recommend to management to add a handle on the wall as it’s definitely a slip risk. The features in the room are quite dated - for example a smart TV which doesn’t have any apps, or allow you to cast from your phone onto it, and only one USB charging port which was at the back of the alarm clock so would recommend to bring plugs. The lights and other features were also a bit tricky to use and were obviously great in their day, but not as good now. Given the ongoing situation, there was no room service (understandable), but could order from delivery platforms qnd meet the drivers at reception. Their restaurant, GBK was also closed. They also have a lovely pool and beach which we didn’t use but wish we had. On the plus side, the bed was very comfortable.

The experience was great in terms of money value The pools and beach stay for long time which is plus The Heated indoor pool was very helpful especially that we came in rainy day The beach is quiet specious Thanks to Leo the bartender in the indoor pool and Rokan the life guard there hospitality was amazing Walid in reception was so friendly and flexible with our requests The bartender of the beach as well and housekeeping lady ❤️

It was a very enjoyable staycation. I’m definitely going back. Everything in the hotel was on point. Just make sure you choose a good view because some rooms are much better than others