Dukes The Palm, a Royal Hideaway Hotel

What an amazing stay we had at the Dukes. I want to give a special shout out to Prince Yadav in housekeeping who cleaned our room for the 10 days we were here. He was amazing her mannerism service and hospitality here made our stay so special! Thank you so much Prince Yadav.

Unfortunately, our stay did not meet the expectations we had for a 5-star hotel, and we would like to share some comments about our experience. First, we were very disappointed with the food. Both breakfast and dinner offered very limited variety, and the overall quality did not meet the standard we expected. The desserts, in particular, lacked flavor, and overall we were not satisfied with the dining experience. We also found it unreasonable that beverages were not included with dinner. We understand that soft drinks may be charged separately, but at the very least, complimentary bottled water should be provided to guests during dinner. Another issue was the buggy transportation between the two hotels. Although this service is presented as a convenience, it was quite unreliable. We often had to wait 10–15 minutes for a buggy. On one occasion, we clearly explained to the driver that we wanted to go to the other hotel for dinner, but instead we were taken back to our own hotel. As a result, we had to walk to the other hotel ourselves, which was very frustrating and disappointing. What surprised us the most was the maintenance work taking place while guests were actively using the pool. While people were swimming, staff were cleaning and carrying out repair work in and around the pool. At one point, maintenance materials were being used while guests were still in the water. In addition, when the sides of the pool were cleaned, dirt was going directly into the pool. We found this inappropriate and unhygienic. Such maintenance and cleaning should be carried out when the pool is closed to guests. We were also disappointed with the condition and facilities of the room. The room itself felt quite outdated, and the water pressure in the bathroom was very poor. The sink also drained extremely slowly, which was inconvenient. The shower head was positioned in a way that made it very difficult and uncomfortable to use. The controls for the lights and air conditioning were also confusing and difficult to operate. The buttons were not clearly labeled, and it was often unclear which function they controlled. For a 5-star hotel, we were particularly surprised that basic amenities such as toothpaste and toothbrushes were not provided in the room. We also found a hole in the bathrobe, which is something that should have been noticed and replaced before the room was given to a guest. Overall, there were simply too many issues for us to consider this a satisfactory 5-star hot

Hotel was indeed a 5-star! So many things to do, they have 4 swimming area options: indoor pool, lazy river, infinity pool and beach! Also the toilet is automatic, the CR's mirror is heated to avoid being fogged when surrounded with moisture. The shampoo, conditioner are from Elemis which is a very good and expensive brand. These small things don't go unnoticed for me! The hotel also has very nice landscape and has lots of birds! They're able to maintain healthy trees! Finally, everyone from our arrival to check-out made us so welcome. From the security guard to concierge then reception even down to the team in the pool amenity areas. We'd like to special mention Walid & Dana of the reception area, Kerilos of the housekeeping and to Leo & Gaitre of the Dukes Bar for warmly welcoming us and ensuring we're well attended and cared for. Your hospitality made our stay meaningful! Keep up the good work guys! Thanks for the great time, Dukes!

Arayan was very good at cleaning and made my room very clean and he was very polite in room 1003

I thoroughly enjoyed my stay at Dukes the palm hotel. Not only was the hotel very aesthetic and filled with wonderful facilities, the staff were most helpful and welcoming throughout our entire trip. I’m especially commending kerolos, who cleaned my room multiple times to the highest standard and was also very kind and attentive to whatever I may need. He made sure to give me extra waters which I desperately needed and was friendly when helping me to clean.