Dukes The Palm, a Royal Hideaway Hotel

Me and my mom have stayed here 3 times !!! And we are back each time because of staff!!! Guys you are the best !!! Hnin, Sharrath, Hanna, Irfan, Aamir you all ❤️‍🔥❤️‍🔥❤️‍🔥 I felt in that hotel like at home )) it’s always very delicious)) very kind , helpful ❤️‍🔥❤️‍🔥❤️‍🔥 location is the best on palm !)))) and I will highly recommend that hotel to everyone, because that’s guy will make your vacation as great as can be !!! Thank you a lot !!! We will be back very soon!!!🩷🩷🩷🩷

A good experience with all staff being very helpful. All the facilities were off good standard with a private beech and swimming pool outside and heated inside

Awesome service! Very tasty and a lot different options Awesome service! Very tasty and a lot different options Thank you

6th visit and it didn’t disappoint. Taken over by Minor Hotels and they have decorated and started improvements on the pool. Same friendly staff who cannot do enough for you. Breakfast is a must when staying as it sets you up for the day. Plenty of sunloungers if not by the pool, then the friendly staff will help you find one on the beach. Can’t wait to go back next year.

As a returning customer I’ve been at this hotel 3 times now and this was an absolute shock for me. I came here to celebrate my mums 60th and expressed and emailed the team prior to my arrival and expressed it was her first holiday after having a kidney failure and out of ALL of the amazing hotels in Dubai I chose to came back to the Dukes, the staff said depending on availability they could upgrade our room, as a kind gesture without a charge… come to find out our room was incredibly small. When I mentioned this upgrade to the duty manager on shift he told me there isn’t nothing he can do and I said I was going to complain even though I expressed this on check in arrival the following night I expressed this to him, he then disregarded what I said and basically said I had to pay for an upgrade (bearing in mind via email and upon check in they said they’ll try their best to upgrade the room ) I told the duty manager I was going to complain, he then said have a good evening Mam and hanged up the phone. I expressed this to the customer relations team the following day and mentioned I was going out for lunch and if they could contact me in the evening which they never did and I left it to see if they would reach out and they didn’t for my whole trip which was 8 days.. honestly find somewhere else to stay it’s not worth the aggro of the staff that work here. There was one lady who I loved her name was Stephanie she was amazing and even tried her best to make the decoration in the room for mums birthday special and actually followed up and cared to see how it looked. Because of her I will appreciate this trip even more. I will no longer stay at this hotel when I visit Dubai just because of how I was treated bearing in mind it’s not cheap to stay at this hotel. I raised my compliant higher and no one got back to me. Shocking and they should be ashamed to be quite frank.