Dukes The Palm, a Royal Hideaway Hotel

Best service in town all thanks to Aye and colleagues at Dukes The Palm the great British restaurant

We visited in February for a second time, Had a great time, Really great location but overall the hotel and service was not up to the standard of our last trip there. I have contacted the hotel several times since our visit as i think my wife may have left her purse in the hotel room. I have used various different email address's and whatsapp contact details where previous correspondence was from yet i have still not a reply apart from one message a month ago that said "Good morning, Sir. My apologies for the late response. Kindly let me know if you have already been assisted regarding your request. Thank you." Since this message i still cannot get a reply. Very disappointed with this. We were also advised by the hotel reception tour guide to take a desert safari, on the day we were in transport for 7hrs 30 mins out of the 9 hours time out of the hotel, so advise avoiding this.

Our stay at Dukes The Palm was truly exceptional. The hotel offers outstanding facilities, beautiful rooms, excellent dining options, and a fantastic location. What made our experience especially memorable, however, was the warmth and professionalism of the staff. A special thank you goes to Ms. Nana at the Front Office. She was incredibly welcoming, attentive, and helpful throughout our stay. Her genuine smile, positive attitude, and dedication to guest satisfaction made us feel valued from the moment we arrived. She went above and beyond to ensure everything was perfect and handled every request with efficiency and kindness. Hospitality is about making guests feel at home, and Ms. Nana exemplifies this perfectly. She is a true asset to the hotel and one of the main reasons our stay was so enjoyable. We highly recommend Dukes The Palm to anyone visiting Dubai and look forward to returning in the future. Thank you, Ms. Nana, and the entire team for creating such a wonderful experience! Ahmed

Great stay at Dukes The Palm! All the team were friendly, welcoming, and helpful. A special thank you to Jane, who went above and beyond to make us feel comfortable. Her kindness and excellent service made our stay even more enjoyable.

Pleasant stay for 5 days however not a 5 star. Service from staff , especially around infinity pool was dreadful , bordering on rude!! Location is lovely on the palm , the private beach , infinity pool and lazy river were enjoyable and very clean but no service whatsoever from staff . Rooms are ok , slightly dated , bathrooms are lovely and spacious, however no amenity kits ( toothbrush etc) as I’d expect in a 5 star . Luggage took 40 mins to be delivered to the room , even though I’d called up for it twice. I asked for an upgrade from a superior room to be told I was already in a nice room . When I complained again the following day , I was shown an identical room with a side glimpse of the sea , basically the exact same room . Stay was ok but I felt very disappointed as expected much more from Dukes , having stayed at le Meridien 5 days previously there was no comparison . Unfortunately I won’t return to Dukes as there are far better hotels for the money .