Dukes The Palm, a Royal Hideaway Hotel

The common areas of the hotel were absolutely beautiful and impeccably clean, creating a wonderful first impression from the moment we arrived. Our room was amazing – spacious, beautifully designed and spotless. The bed was incredibly comfortable and made for a fantastic night’s sleep. The bathroom felt very luxurious, with both a lovely bath and a great shower. Housekeeping were also excellent and kept everything in perfect condition throughout our stay. The lounge is a fabulous concept and we absolutely loved having access to it. The choice and quality of both the drinks and food felt really generous and indulgent. The restaurants were also excellent. There was a brilliant amount of choice, even for a vegetarian, and the quality of the fruit and vegetables was particularly impressive. The staff across the restaurants were attentive, friendly and always ready to help. Khyber restaurant was lush and a must visit for anyone who wants a little treat. The food was exceptional. The beach area, however, was one of the few areas that disappointed us. The sunbeds, cushions and umbrellas felt very sub-standard compared to the rest of the hotel. Many looked worn and in tatters, which was a shame because everything else about Dukes is so beautiful and well maintained. Finally, I want to add something that isn’t really about the hotel itself but about our experience while staying there during a very difficult time, when the war situation was unfolding. The hospitality staff were clearly dealing with the same uncertainty as the guests and had very little training or guidance on how to manage a crisis of that nature. What I will say, though, is that they learned incredibly quickly. They listened to guests, adapted, and improved day by day as the situation continued to evolve. That resilience and willingness to help did not go unnoticed.

Lovely hotel with a lovely location on the Palm, lovely pool area and beach, within walking distance to the Palme Mall 5 min.

We loved this hotel unfortunately we had the bad luck of the conflict just 24 hours after we got there My experience of this hotel is based on that Absolutely chaotic management had no idea what to do with us all there was no communication. Most the response was follow goverment advice good luck there wasn't any Food excellent as normal The hotel sad to say are more interested In trying to rip you off got charged different amounts for the same drinks ( did bring this up gave me a can of coke to apologise) The staff in restaurants and concerige and cleaners and lobby staff can not fault The tour man in reception I booked trip had to cancel because of missile threats Said I could have refund still waiting For the nights we had to pay extra due to conflict was told got at discount rate Still ridiculous prices. There were family's living in car park as couldn't afford room Absolutely disgusting they had no help Like I said the review based on that

We had a fantastic stay at this hotel. As a family of 4 we were so impressed by how friendly and accommodating the staff were throughout our trip. Every staff member made an effort to engage and interact with the children and welcome us as a family. The food was great with a variety of cuisines and options available each night. We did struggle sometimes to find something child friendly so it may be good to offer child friendly options or a station for children. The pool and lazy river were brilliant for the whole family. We loved our stay! My only complaint was around check in- we arrived after midnight with a young family and the room was not set up, we had no cot for the baby and no bedding for the sofa bed. After a long flight, we felt this should have been organised especially as we had emailed in advance to ensure the room was suitable.

our entire holiday was engulfed by the attacks on the UAE, but the hotel did everything possible to make us feel safe and secure and to go about our day as normal the location and facilities are top notch,