Dukes The Palm, a Royal Hideaway Hotel

Putri is the nicest, most helpful and amazing employee we came across so far. She made our stay as joyful as it could possibly be. She deserves 6 stars for her service.

It's one of the most enjoyable hotels I've ever visited. I will definitely plan to visit again. 1. Excellent reception 2. Clean rooms 3. Wonderful staff (the night manager, receptionist, and all the staff were absolutely fantastic).

The hotel is quite literally falling apart, you pay a good enough rate for the room but then the f&b is outrageous. It's just not a 5-star experience AT ALL. It feels more like one of those old vegas hotels that nobody goes to anymore.

We was due to stay at Dukes the Palm hotel at the beginning of March 2026, however as this was just when the war started , emirates cancelled our flights and the hotel agreed to refund me in full. (Have proof of this via email). To this day (4th May 2026) I still have not received my refund, despite numerous chases I have had no reply from the hotel. Awful communication, 2 months on and no refund received , despite this being agreed at the beginning of March.

booked a half-board stay at the 5-star Dukes Hotel, expecting services that match this standard. To my surprise, upon arrival I discovered that all the hotel’s restaurants were closed. This information was never communicated at the time of booking. As a result, we were forced to go to a nearby 4-star hotel for both dinner and breakfast. Even worse, at that hotel we were asked to pay for the drinks with the diner despite the fact that we had already booked a half-board package. When I explained the situation, the staff there told me they could not do anything because I was not their customer, and that I had to deal directly with my hotel. Meanwhile, Dukes Hotel provided no assistance at all, simply saying that their restaurants were closed. This is completely unacceptable for a 5-star hotel. We feel misled and very disappointed. I strongly do not recommend this hotel