Dukes The Palm, a Royal Hideaway Hotel

Had a lovely time, lovely hotel, staff great Special shout out to Ika and Prince in the executive lounge and Suresh at the pool

Definitely NOT a 5-star hotel – extremely disappointing We are genuinely shocked that this hotel is classed as 5-star. We paid extra for a suite expecting a premium experience, but even the room had stains on the sofa, chairs and curtains. If you’re paying extra for a suite, you expect a certain standard, and this simply wasn’t there. The food was absolutely awful. Breakfast had very little choice and, to make matters worse, almost everything was lukewarm. Dinner was just as disappointing, with barely any choice. On one evening, we were actually served raw chicken. That is completely unacceptable, let alone in a hotel advertising itself as 5-star. The only positive when it came to the restaurant was Edna, who was lovely, friendly and welcoming. The pool area is another major letdown. It looks old and tired, with lots of broken pieces of flooring around the pool. Finding a sunbed close to the pool was also incredibly difficult. The poolside food was actually nice, but when you’re charging around £30 for a pizza, you expect exceptional quality. We had no choice but to pay these prices because the food included at the hotel was so poor. The rules around the pool also seemed completely inconsistent. We were told off for having a float, yet another guest was allowed to lie on a massive lobster float without any problem. Why have rules if they aren’t going to be applied equally? And the lazy river is a joke. This was one of the things that attracted us to the hotel, but there is no current or motion whatsoever. You literally have to push yourself around it. It is nothing like what you would expect from a proper lazy river. Then there are the ridiculous little extra charges. £5 for an ice bucket?! In a supposedly 5-star hotel, that is honestly embarrassing. We came here expecting a luxurious 5-star Dubai experience and instead feel like we have massively overpaid for what we received. The hotel feels tired, the food is poor, the pool area needs serious refurbishment and the service/rules are inconsistent. This is not a 5-star experience in our opinion. If you want a genuinely premium hotel experience, stay at Andaz The Palm across the road. We would choose it over this hotel without hesitation. The atmosphere feels far more luxurious, the standards are much higher and, most importantly, the food is actually amazing. We are extremely disappointed with our stay and would not return.

This is our 3rd time in Dukes and was absolutely wonderful and exceeded our expectations. From the moment we arrived, we were greeted with such warmth, professionalism, and genuine hospitality by JANE. The entire experience felt comfortable, effortless, and truly special. What stood out the most was the exceptional service from the hotel staff Nana, Walid, Chris and most especially the best smile came from a lovely lady JANE. Every member of the team was incredibly welcoming, courteous, attentive, and professional. They consistently went above and beyond to make sure we were comfortable and well taken care of. Their genuine smiles, kindness, and attention to even the smallest details made us feel genuinely valued as guests. The hotel itself has a lovely atmosphere—cozy, peaceful, elegant, and perfectly located, making it an ideal place to relax while still being close to everything we needed. The combination of comfort, ambiance, cleanliness, and outstanding hospitality made our stay truly memorable. A special appreciation to the entire team for making us feel so welcomed and cared for. Excellent service is what turns a good hotel stay into an unforgettable experience, and this hotel truly delivers that. We left with wonderful memories and would absolutely return. Highly recommended for anyone looking for a beautiful, peaceful stay with warm, first-class hospitality.

⭐⭐⭐⭐ Excellent Service by Melody & Great Stay in the Supreme SuiteWe recently stayed at Dukes The Palm and had a wonderful overall experience.Check-In & Staff: Our arrival was seamless thanks to Melody at the front desk. She was excellent, exceptionally friendly, and went out of her way to be helpful. Great first impression!The Room: We stayed in the Superior Suite, which was spacious, comfortable, and made for a very relaxing stay.Facilities: The hotel facilities were good. We enjoyed the amenities and found everything well-maintained.amazing infinity pool and indoor pool to escape the sun. Highly recommend this hotel for its great service and lovely accommodations!

An absolutely amazing vegetarian curry chef called Ram who works at the Dukes the Palm! Every dish was packed with incredible flavour, perfectly balanced spices, and fresh ingredients. You can truly taste the passion and skill that goes into every curry. What impressed me most was the variety and creativity—the dishes were rich, aromatic, and satisfying without being overly heavy. Each curry had its own unique character, and everything was cooked to perfection. A fantastic chef who has clearly mastered the art of vegetarian cooking. Highly recommended for anyone who loves authentic, flavourful, and beautifully prepared vegetarian curries! Truly an inspiration on the meals I will take on with me and prepare in my country.