Dukes The Palm, a Royal Hideaway Hotel

Pleasant stay for 5 days however not a 5 star. Service from staff , especially around infinity pool was dreadful , bordering on rude!! Location is lovely on the palm , the private beach , infinity pool and lazy river were enjoyable and very clean but no service whatsoever from staff . Rooms are ok , slightly dated , bathrooms are lovely and spacious, however no amenity kits ( toothbrush etc) as I’d expect in a 5 star . Luggage took 40 mins to be delivered to the room , even though I’d called up for it twice. I asked for an upgrade from a superior room to be told I was already in a nice room . When I complained again the following day , I was shown an identical room with a side glimpse of the sea , basically the exact same room . Stay was ok but I felt very disappointed as expected much more from Dukes , having stayed at le Meridien 5 days previously there was no comparison . Unfortunately I won’t return to Dukes as there are far better hotels for the money .

Excellent location for this hotel we have stayed here 5 times now and with choose again the staff are friendly and helpful the breakfast area is good .The rooms are cleaned everyday to a very high standard

Quality and variety of food is excellent. Rooms are very quite and clean .some items are missed like tooth brushes and tooth paste need to be provided

A special thank you to Jane at the front desk for making our arrival at Dukes The Palm such a wonderful experience. We had travelled from Abu Dhabi and were looking forward to a relaxing stay, and Jane made us feel welcome from the moment we arrived. She was incredibly accommodating, professional, and genuinely friendly throughout the check-in process. As a thoughtful gesture, she kindly arranged a room upgrade for us, which was greatly appreciated and made our arrival even more special. Her warm attitude, attention to detail, and willingness to assist truly stood out. I stayed at this hotel a few years ago and was excited to return, and thanks to Jane, our experience started on the best possible note. She is a real credit to the hotel and an excellent example of outstanding hospitality. Thank you, Jane, for your kindness and exceptional service.

I recently stayed at Dukes Hotel Palm and was deeply disappointed by my checkout experience. The valet lost my car, leaving me waiting for over an hour with two young children — an exhausting and stressful ordeal. What made it far worse was the response from the security staff. When I mentioned I would contact the police, the security officer responded with “Call!” — a dismissive and confrontational reaction that no guest should ever face. He then disputed how long I had been waiting and threatened to review CCTV footage to verify my account, essentially accusing me of lying. This level of service is completely unacceptable, especially toward a guest with small children. I hope management takes this seriously and addresses both the operational failure with the valet and the unprofessional conduct of their staff.