Dukes The Palm, a Royal Hideaway Hotel
Dubai, United Arab Emirates
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About the Hotel
Situated on the Palm Jumeirah, Dukes The Palm, a Royal Hideaway Hotel, a part of the LVX collection by Preferred Hotels & Resorts, opens its doors for those travelling from all over the world. This luxury hotel offers guests quintessential British charm with cosmopolitan luxury to create a truly memorable experience. Sister hotel to the award-winning DUKES LONDON in Mayfair, this elegant Dubai hotel boasts spacious, contemporary and chic rooms where guests will find tranquility as well as the hallmark of DUKES’ signature attention to detail.
Location
Dukes The Palm, a Royal Hideaway Hotel
DUKES DUBAI Oceana Palm Jumeirah
Dubai, United Arab Emirates
120015
Nearest Airport: DXB
Features and Amenities
- Dining
- Private Dining
- Restaurants
- On-Site Amenities
- WiFi
- Beach Club
- Lazy River
- Health Club
- Infinity Pool
- Interests
- City
- Hotels
Reviews for Dukes The Palm, a Royal Hideaway Hotel
Will never return
Second year returning and it’s been the complete opposite experience of last year. We were greeted with a sales rep at reception who tried to sells us an upgrade to our room and then tried to sell us an upgrade to breakfast. Our check in experience was definitely not the warm welcome we expected. We have travelled as 3 adults and 1 toddler and we were put into a room with 1 bed and a sofa bed. The room is only equipped for 2 adults. The sofa bed came with no bedding.. We were quoted 400 AED a night to upgrade to a bigger room. The hotel taxi offered us a taxi for 90 AED when the local taxi only charged us 20 AED. Arriving for breakfast this morning to only be told we can have black coffee with milk or tea with our breakfast, lattes etc are chargable, after having to ask someone for a drink order as all the waiters stood around. Really disappointed with our experience so far and will never be returning to this hotel again. I will also never be recommending to any family or friends. We have 3 days left here and already we can’t wait to leave.
Maria M
Ker
Great stay, Friendly staff Staff were all helpful Breakfast had plenty of variety! Lots of seating available
w33kerry
Hugely disappointed
My say at the Dukes was ruined by the poor customer service I have received when I reported that I had left an item of jewellery in the room I was staying in. Despite making multiple calls and messages, no one has even bothered to reply or call back.
chantal2026 - London, United Kingdom
A huge hotel with a lot to offer
A hotel wanting to meet all different kinds of expectations of a lot of different people. The hotel has great staff and a high level of service. It seems like the poolarea can't keep up with the high demand on sunbeds, though, and music both by the pool and the ocean. So if you are looking for a long walk on an quiet beach, this is not your place. You will meet a high level of security - also in the swimming area with a lot of lifeguards. Since the pool is 1.60m, some might need it. The kids' pool isn't worth it. We didn't try kids club, but it seemed cozy and a playground outside with a sunroof was nice for smaller kids. Beautiful views from the inside pool area and the exectutive lounge and great service.
Ebuntau
very good 👍
i like my experience with the restaurant specifically the staff are the best specially chef hosein thank you 🙏
safi a
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