Dukes The Palm, a Royal Hideaway Hotel

The hotel made a lovely first impression. The lobby was beautifully presented and had a gorgeous scent when we walked in. Our room was nice overall, but a few issues affected our stay. The carpet had noticeable stains, and the light switches and air conditioning were quite difficult to use. The wardrobe was large with a long hanging rail, but it only came with eight hangers, so we had to request more. There were also no drawers or cubbies inside the wardrobe, leaving nowhere to store folded clothing like swimwear, underwear, pyjamas, and accessories. This meant we had to keep everything together in the dresser under the TV, which wasn’t ideal. The bathroom also needed improvement. The toilet wasn’t very clean, and when flushed, the water would go down but then rise back up, bringing tissue and waste with it, requiring multiple flushes. The TV wasn’t easy to navigate, had limited options, and frequently glitched or cut out—especially when we tried to watch a film. On our second day, housekeeping didn’t service our room while we were at the pool. Although they did come later in the evening after we called, it was inconvenient returning to an uncleaned room. We also experienced a concerning incident on our first night. As I placed my perfume bottle down on the glass tabletop—without dropping or damaging the bottle—the entire glass surface suddenly cracked and shattered into hundreds of pieces. It essentially exploded. Thankfully, I was wearing glasses, as shards flew upward and all over the room. We reported the incident immediately and explained exactly what happened, but the hotel still charged us for the damage. This felt unfair, especially as we were there with family, kept to ourselves, and weren’t causing any issues. Breakfast was another challenge for me due to my lactose and gluten intolerances. Each morning, I had to ask specifically for vegan yogurt, and it took quite a while for a staff member to fetch it from the kitchen while everyone else at my table was already eating. It seemed surprising that there were no gluten-free, dairy-free, or lactose-free options readily available for guests with dietary needs. The gym was decent but quite small, and it became crowded quickly, which was frustrating as someone who works out daily. The pool and beach area were pleasant, though not as stylish or comfortable as the beach next door (the No Collection hotel), which had a much chicer atmosphere with nicer loungers, double beds, and cabanas. The hotel is also positioned between two large residential blocks, meaning the outdoor breakfast area receives no direct sunlight. On a positive note, the concierge team was excellent—friendly, attentive, and genuinely helpful. They were a real asset to the hotel and consistently checked in to see if we needed anything. Overall, you can tell this is one of the more affordable hotels on The Palm—although still not cheap by any means—and some of the issues reflected that.

11 nights of peace and quiet sleep, ideal location, good pool bar, not the best for getting taxis unless its a lexus?,

Very enjoyable holiday beautiful scenery Good food and lovely and clean. Beautiful pool. Comfortable sun loungers. Good weather

Location good. Rooms very old and dirty. Cleaning very poor! The sheets were dirty, you always had to call for new clean towels and they also forgot sometimes to even clean the room. Breakfast could also be better. Have stayed in many 5 start hotels in Dubai, and this isn’t really one of them, more likely to meet the 4 star hotel standards. Also in the hotel area there are lots of birds, and they are very annoying in the breakfast if you eat outside.

A very comfortable environment and lots of facilities and a short walk to the beach and the Mall, lots of choice for Breakfast.