Dukes The Palm, a Royal Hideaway Hotel

We had a wonderful experience at the restaurant, and we would especially like to thank Ednah for her excellent service. She was very friendly, attentive, and professional throughout our visit. From Sonaa From Armenia

This was our third stay at Dukes The Palm and unfortunately, having enjoyed our previous visits, we feel the standard has declined considerably each time. When we arrived, our room was absolutely freezing, to the point that the bedding actually felt damp. There was also a horrible stale/stagnant smell coming from the air-conditioning. This continued on and off throughout our stay. Housekeeping attended and sprayed air freshener, which helped temporarily, but after a couple of days the smell returned. Maintenance also attended and removed a section of the bathroom ceiling. We were never really sure what work had been carried out, but unfortunately they left debris and mess on the bathroom floor afterwards. There were a number of other smaller issues which, when added together, became frustrating. On two occasions housekeeping didn’t replenish the coffee pods, tea or milk. The air-conditioning controls were very unresponsive and it seemed to be either on high or not working properly at all. The light switches were equally frustrating and unnecessarily difficult to operate. The design of the shower screen over the bath also makes using the bath taps extremely awkward. You effectively have to reach or climb around the side of the bath to turn the taps on without getting wet. The room itself was showing quite a lot of wear and tear. The towel rail in the bathroom was loose and the rail on the front of the sink looked as though it had been glued back on several times. Unfortunately, it isn’t just the rooms that are beginning to look tired. The pool area is also in need of some attention. A number of the cushions on the sun loungers were threadbare and had holes in them, which isn’t something we would expect from a hotel of this standard. Individually, some of these things may sound relatively minor, but collectively they really affected our overall impression of the hotel. It’s particularly disappointing because we have now stayed at Dukes The Palm three times and chose to return because we had previously enjoyed the hotel. However, on each visit we have noticed the condition and standard deteriorating. In our opinion, the hotel is now in need of a significant refurbishment and greater attention to general maintenance. It’s a shame because Dukes The Palm has a lot going for it, but based on this latest experience we would have serious reservations about returning for a fourth stay.

Overall, I had an excellent stay and enjoyed the hotel and its services. The staff were friendly and professional, and the overall experience was very good.

We had great breakfasts, tasty food, clean tables and excellent serving! Our special thanks go to Ms Ednah - careful serving, always attentive to guests & very positive vibes! ❤️ Thank you for good time at your hotel!

We had a very good experience and food was so ice. More options and Ms. Ednah took care very well