Dukes The Palm, a Royal Hideaway Hotel

Jane and Putri were very helpful and friendly at reception and the stay was amazingly

A heartfelt thank you to the entire team for making our 2nd wedding anniversary truly special. 🤍✨ The hotel was beautiful, the food was absolutely wonderful, and the staff treated us with such warmth and genuine care throughout our stay. A very special thank you to Chef Hamsa, Chef Sarath, Chef Wimanza, and Mr. Manikanta for your kindness, thoughtful gesture, and for the beautiful anniversary cake. 🎂❤️ Your efforts made our celebration even more memorable. We truly appreciate the amazing hospitality and all the little details that made us feel so welcomed. Thank you for giving us such a beautiful anniversary experience! 🥂✨

Our stay at the hotel was absolutely wonderful from start to finish. The rooms were clean and comfortable, the facilities were excellent, and every member of the staff made us feel welcome. It was truly a relaxing and enjoyable experience for our whole family. I would like to give a very special thank you to Kerolos from Room Service. He is one of the main reasons our stay was so memorable. From the first day, he was always smiling, incredibly patient, respectful, and genuinely happy to help. No matter what we needed or how busy he was, he responded quickly and always made us feel that our comfort was his priority. His positive attitude, professionalism, kindness, and attention to detail are truly exceptional. He consistently went above and beyond our expectations, and his outstanding customer service deserves special recognition. It is rare to meet someone who takes so much pride in making guests feel welcome and cared for. Thank you, Kerolos, for your dedication and excellent service. You are a real asset to the hotel, and we sincerely hope the management recognizes the amazing work you do. We will definitely return, and we highly recommend this hotel to anyone looking for outstanding hospitality.

Best hotel excellent location with big swimming pools Infinity pool remains open till late night and beautiful lazy river.

Overall, the hotel has potential, but the service, room readiness, cleanliness, and breakfast arrangements need significant improvement to provide the standard of experience guests should expect.