Dukes The Palm, a Royal Hideaway Hotel

We are impressed for the good customer service very helpful staff, kind polite and friendly even the security guard and also the place are super amazing its super worth it to stay and specially for the pool its so beautiful we wish we can stay little longer🤩😍

Lovely staff brilliant location overall very nice this is my second time at this hotel. The only thing I didn’t like this time was you had to go to the hotel next door for breakfast on certain days which I was not impressed with.

My stay at Dukes the palm hotel was truly phenomenal, from the moment I arrived I was welcomed with warm hospitality and exceptional service from the duty manager Shenouda Ibrahim. As I had arrived in the early hours in the morning from a long flight from London Shenouda showed great cared checking in myself and my family. The room I was given was spotless, spacious, and beautifully designed, with every detail thoughtfully arranged to ensure comfort, followed by my bags being brought to my room promptly which I was pleased about as I was able to settle right in. The facilities were outstanding, and the amenities exceeded my expectations. The staff were professional, attentive, and always willing to go the extra mile to make my stay enjoyable as they would check in daily with me and my family at our room. The food was delicious, with a wide variety of options that catered to different tastes. The palm mall was only a short walk across the road around 8 minutes which was great location as the mall isn’t busy and has lots to offer. Overall, it was an unforgettable experience, and I would highly recommend this hotel to anyone looking for comfort, luxury, and excellent service. I travel to Dubai twice a year and stay on the Palm and I will definitely look forward to returning for another amazing stay. A heartfelt thank you to the hotel manager for making my stay truly unforgettable, not many individuals have great professionalism, kindness, and dedication to ensuring every guest has a wonderful experience, you truly went above and beyond to make me feel welcome, and their exceptional leadership is reflected in every aspect of the hotel. I can't wait to return and see everyone again next year. The hotel manager deserves the highest praise for providing outstanding hospitality. Their attention to detail, friendly approach, and commitment to excellence created an exceptional guest experience. It's clear they take great pride in their work, and it made all the difference during my stay. One of the highlights of my stay was the incredible hotel manager. Their warm hospitality, positive attitude, and willingness to go the extra mile made me feel truly valued as a guest. This level of service is rare, and it's one of the many reasons I'll happily recommend this hotel to others.

A huge thank you to Putri at reception for making our check-in process so smooth and pleasant! She was bright, welcoming, and incredibly helpful with all of our initial questions. Fantastic first impression and wonderful service!

Amazing location and impeccable service. The outdoor infinity pool is definitely one of my favourite thing about this hotel. The breakfast was incredible, almost everithing was prepared on the spot, with live music and tasy meals. The room was great.I really appreciated the parking service: all you need to worry about is to bring your car in front of the hotel doors and someone will park it for you, helping you with bringing your luggages in your room. I'd definitely come back.