Dukes The Palm, a Royal Hideaway Hotel

I was a Solo traveller so I experienced a various issues, very overcrowded!!! my table at Breakfast items with a full plate on the table I’d just qued up for it of plus a tea and orange juice was cleared when I got up to get some toast on my return the table had been cleared of all items and a 2 guests were just about to sit down at my table, I couldn’t believe it. Very overcrowded and people just barging there way past you too get to the buffet. Asked for a tea three times of different waiters but none came back with any. Phone Alarms going off in my room on two occasions in middle of the night reported to reception There was electricity wall plugs in my room on several occasions, I rang down to reception up doing so I was answered by a very rude man who said he would transfer me he didn’t just put the phone down Phoned on 4 occasions no answer they rang me back 1/2 later. Not 5 star service, this is the second time I have stayed here but the first time was good no problems but on returning these issues where highlighted I’m not one to complain but when I’m spending hard earnt money for a high end experience I was very disappointed since it has changed hands to minor hotels allowing people from the outside to visit There Second Restaurant was shut the khyber for renovation works when I visited Don’t visit here it’s not what it used to be despite being under the Umbrella of Minor hotels. It’s certainly not 5 star service establishment any more when you get there they tell you it’s classified as a resort now rather than an hotel there was no mention of this when I booked.

Gayatri did a fantastic job at the breakfast buffet. Really liked the service

I had a very good stay overall. The location is excellent, and the service throughout the hotel was great. Special appreciation goes to Sahil, the housekeeper on our floor — always courteous, respectful, and consistently helpful. The general staff were also very good, polite and attentive throughout our stay. The valet parking service was excellent as well — smooth, efficient, and very convenient for us. If I had to highlight one area needing improvement, it would be the reservations team. Before my visit, I sent several emails requesting two connected rooms for my family, but I never received any response. This lack of communication was disappointing, especially considering how strong the service was once we arrived. Overall, a great experience with standout staff and services, but the reservation communication definitely needs attention.

We had a spectacular 3 days stay here. We were amazed that it has kitchen with complete utensils (we love cooking during our stay). It is also strategically located near nakheel mall where you can experience the 360 panoramic view of the palm jumeirah. They also have beach front and infinity pool where my kids love it so much. Reception and hotel staff were very nice and polite. Overall we enjoyed our stay here

Bad experience Wasn’t as expected and wasn’t aligned to the price The receptionist was helpful, but the housekeeper wasn’t timely. The breakfast wasn’t as expected or as described and was very crowded, no varyof food or deserts.