Dukes The Palm, a Royal Hideaway Hotel

we arrived at 3 to check in and we waited in the traffic in front of the hotel 2 hours and when i wanted to give the car to the valet parking he was shouting that there is no parking and he asked me in impolite way to go to the mall to park the car. a gentleman called nader came and solved the issue. when we went to the reception to check in after 2 hours we also waited 1 hour because of the chaos that was there. when we arrived to our room we also waited 1 hour to receive our luggage. we lost a day without going to the beach.

Great experience at Dukes! The service was excellent, especially from Akram and Melody. They were so helpful and attentive throughout our entire stay. We’ll definitely be back!

Breakfast at Nh one , 5 mins walk with bare minimum items. Poorest choice. No toiletries or bathrobe. Amenities of a 3 star hotel. Only the pool and location is good. Parking issues due to space constraints.

I wasn't expecting, i have to wait for 2 hours only to check-in the hotel. reception staff was good, but when they are under pressure, its the responsibility of management to provide a solution, instead they wanted to watch the situation through camera.

I stayed at the hotel with my children and had a pleasant experience overall. However, what truly stood out was the exceptional kindness of two staff members, Jane and Putri (I hope I spelled their names correctly). On my second night, I hesitated to ask for a late check-out, but they noticed and approached me with warm smiles, offering help even though it was late and they had been standing all day. Their kindness made me feel comfortable, and they immediately agreed to my request without hesitation. I truly appreciate their professionalism, kindness, and beautiful attitude. Thank you from the bottom of my heart.