Dukes The Palm, a Royal Hideaway Hotel

The hotel is rated 5 star but it could make its room inclusions way better. The toiletries were not included and I had to call the reception to get it. The checkin took a long time than expected with a long queue. Also, the rooms was dusty, especially its curtains and chair cushions. I and my daughter started sneezing after entering the room and we got sick later the day. The valet parking team should be improved as we had to wait for 17min for our car which was parked right in front of the hotel (not even in basement). The breakfast spread was amazing but it could have arranged in a better way. We had to walk from one end to another end of the hall which was uncomfortable especially with limited walking space

special thanks to Putri, Dana and Nana for their out standing Hospitality they delighted our stay.

Our kids had an amazing time and thoroughly enjoyed every moment of our stay. Seeing them happy and entertained made the experience even more special for us. Thank you to the entire hotel team for creating such a memorable stay. We highly recommend this hotel to families and look forward to coming back again!!! Thank You Mr. CHRIS and Ms. MELODY for your great service and assistance.

Unwanted questions from beach side from securities. They were looking people color or dress codes . As I updated earlier thanks for the day

I had a wonderful stay at this hotel and was genuinely impressed by every aspect of the experience. The location was excellent, providing easy access to nearby attractions while still offering a relaxing and peaceful atmosphere. The hotel itself was beautifully maintained, with clean, spacious, and comfortable rooms that exceeded my expectations. The amenities were thoughtfully provided, adding great value and convenience throughout my stay. One of the highlights was the exceptional service. Dana, Nana, and Putri were incredibly welcoming, professional, and attentive from the moment I arrived. Their warm hospitality and willingness to assist with any request made me feel truly valued as a guest. They consistently went above and beyond to ensure everything was perfect, making my stay even more enjoyable and memorable. The cleanliness of the property was outstanding, and the noise level was minimal, allowing for a restful and comfortable experience. Combined with the excellent facilities, outstanding customer service, and great overall value, this hotel delivers a true five-star experience. I would highly recommend it to anyone looking for comfort, quality, and exceptional hospitality, and I look forward to returning in the future.