Dukes The Palm, a Royal Hideaway Hotel

Dukes - The Palm Dubai Hotel - swept me off my feet! It’s simply exceptional service everywhere. I came across a number of team members where delivering exceptional hospitality is a part of who they are. Genuine hospitality is effortless. Leo - the mixologist from Cuba made me the best Negroni I have ever had in a long time now. Kidding aside he is a great mixologist at the Duke’s Bar. I can tell that he loves what he does with the taste of my Negroni on top of the warm, sincere and thoughtful service I received from him. Executive Lounge Team - Gayathri, Ika and Prince - they are beyond exceptional !!! I did not have to ask what I prefer. During breakfast as soon as I enter the Executive Lounge - my table is already set the way I wanted to without me having to ask or to remind them. I am truly impressed on how they remembered my preference on one interaction. I stayed for 8 nights and I am fascinated with the effort they put in to remember their guests’ preferences and consistently execute on a daily basis on top of being proactive in offering the products and their services that is available at the Executive Lounge. Two decades ago - during my early 20s, I had the privilege to work for the Burj Al Arab and this is the standard and the level of service we deliver to all of our guests. Coming from the United States where the level of service even in luxury hotels are still in the works, to experience this level of service that has become my personal standard up to this time is truly fascinating and indeed impactful. It made me emotional at some point during my stay. It was so refreshing to experience this. It is wonderful to be around beautiful people that will make you feel at home and are highly skilled in establishing connection with diverse clientele. Kudos to all of you and I wish you all the very best. I sincerely appreciate your professionalism and all that you do. Minor Hotels is doing an amazing job to create this kind of culture and to execute this level of service. Sigrid Lleva

Putri and Mansour are the best!!!

Nice hotel but in need of room modernisation and update to fixture and fittings etc. friendly staff and a lovely breakfast

We are currently staying at Dukes The Palm Hotel. We absolutely love it. It’s our second time here. Kerolos is keeping our room absolutely spotless and always leaving creative towel surprises for us 😊

Well we had an amazing experience with chef Sharaf Madanan in the Great British Restaurant he could not do enough for us he’s food was delicious and exciting 5 stars Also in the Club Room Was Ika,prince,and Gayatri all 3 looked after us And made our stay excellent also shout out too the concierge who helped me recover my lost phone.All these people made our stay worthwhile and we will come again