Dukes The Palm, a Royal Hideaway Hotel

I stayed at the hotel with my children and had a pleasant experience overall. However, what truly stood out was the exceptional kindness of two staff members, Jane and Putri (I hope I spelled their names correctly). On my second night, I hesitated to ask for a late check-out, but they noticed and approached me with warm smiles, offering help even though it was late and they had been standing all day. Their kindness made me feel comfortable, and they immediately agreed to my request without hesitation. I truly appreciate their professionalism, kindness, and beautiful attitude. Thank you from the bottom of my heart.

Overall, it was an amazing experience. I stayed in a one-bedroom suite with a sea view, and it was truly great. The weather was amazing, and breakfast was very good, though a bit crowded. I loved the beach, the infinity pool, and the kids' club, especially since they offered free ice cream to the kids. Thanks to the reception and all the staff!

Enjoyed our 2-night stay (half-board, breakfast and dinner). The location was right in front of Nakheel mall and right across Aura Skypool. Access to indoor and outdoor amenities, Ula and other restaurants with views from NH collection beside it is also a plus if you were to compare with other properties.

Changing Breakfast & Dinner to another hotel was mean. we expected dukes quality not to move us another 4 stars hotel to take breakfast & diner

You have to do many things it’s not the right place to tell may be hire experience people to tell you how to enhance the hotel