Dukes The Palm, a Royal Hideaway Hotel

Dukes hotel dubai, Akram, I just want to say a massive thank you for everything you’ve done for us. You have been absolutely amazing, so helpful, kind and respectful throughout, and I genuinely appreciate all the help and support you’ve given me. It’s not every day you come across someone who goes out of their way to make a difference, and your kindness has honestly meant so much to me. You deserve the highest praise for the way you treat people, with such professionalism, patience and a genuine heart. Thank you for making everything so much easier for us and for going above and beyond. People like you are a credit to what you do, and I hope you know how much your efforts are appreciated. Wishing you all the best, and thank you again from the bottom of my heart. You truly deserve the best review! ⭐️⭐️⭐️⭐️⭐❤️

Perfect for families wanting a value for money 5 star hotel. Staff are friendly and helpful. The room was clean and any issues were quickly resolved. We had a balcony but the view wasn’t great so if this is important to you, you should specify this. We were half board and there was only one choice of venue which was buffet. The food choices were great and the food was very good but it got very busy at times and we would often have to queue to be seated. Everything was self service. Mary the concierge was excellent. She is very knowledgeable and helpful and an invaluable source of information. Leo at Dukes bar made us feel so welcome every evening and as the cigar bar and champagne bar closed at 10pm it was nice to finish off the evening there. Great indoor pool and gym on the 14th floor. I would say this is a friendly, busy but well run hotel that maybe lacks the few personal touches that make a 5 star hotel feel luxurious. However it was definitely value for money, a great location and the lazy river was definitely a bonus!

We had a wonderful stay! The hotel has a great ambience, with so many things to enjoy, especially for my 4 years old child. The play areas, different swimming pools, and lazy river kept them entertained and made our family stay even more enjoyable. The breakfast and dinner buffets were excellent, with a great variety of food to choose from. The staff were friendly and welcoming, which made the experience even better. Special thanks to Ms. Edna and the receptionist at the buffet for their warmth and attentiveness. Their hospitality truly made us feel welcome. Overall, it was a lovely family getaway with great facilities, good food, and excellent service. Definitely a place we would love to visit again! ❤️

No complaints we had a very pleasant stay. An issue with the electrics in the room was sorted very quickly.

We really enjoyed our stay at DUKES The Palm. The hotel was excellent, and we had a wonderful vacation. The staff were friendly and helpful, making our stay even more enjoyable. I would especially like to thank Putri for her kindness, professionalism, and outstanding service. She made us feel very welcome and deserves special recognition.