Dukes The Palm, a Royal Hideaway Hotel

Stsff was friendly and 100% accommodating. The hotel was spotless. Mansour was helpful in any and all matters. Would definitely recommend

The location was good and the hotel was so clean and the room was clean and good view and yhe hotel is affordable and the staff was so good especially shenouda was so helpful and was reaching us to check if we meed anything recommend places to visit and shopping really was so nice and good manner and also the pools was so clean and nice and the beach too and good thing to have the beach inside the hotel

The hotel was so good and clean and the beach was so good and the pools specially the indoor was so nice and also the staff was so helpful and nice attitude specially shenouda was so nice and helpful and mentioning places to visit and calling us to checking us if we need anything really was so good and had nice attitude we really love the place because of him and the location infont of nakheel mall and the nice thing that the beach in the hotal so no need for shuttle.highly recommended

Alejandra the customer service manager, truly went above and beyond during our stay at Dukes The Palm, Dubai. Our holiday did not start in the best way, but thanks to her professionalism, care, and dedication, everything quickly turned around. She handled every situation perfectly, accommodating our family and making sure all issues were resolved smoothly. The hotel is definitely a place we would love to return to every year. The food was very good, the pool area is amazing, and all the staff were extremely kind and welcoming throughout our stay. I would also like to congratulate the housekeeping team for their professionalism and excellent work everything was always spotless and well maintained. We will certainly be back. Thank you, and see you again soon!

Great location and pool, but I had to wait a long time to get access to the room and the breakfast was not as varied as in neighboring hotels on Palma.