Dukes The Palm, a Royal Hideaway Hotel

We extend our sincere appreciation to Mr. Shenodah, the duty manager, for his exceptional service. His commitment to customer satisfaction, demonstrated through his welcoming demeanor, multilingual proficiency, and proactive assistance, significantly enhances the guest experience. We highly recommend seeking his support during your visit to Dukes The Palm, as he is dedicated to ensuring a seamless and rewarding stay.

One of the best Hotels i’ve stayed in, you name it they have it. The moment you entered the bldg you know already you are going to have a great time. Lobby Staffs are smiling all the time, very friendly and quick to assist, they even allowed us to late checkout which is amazing. Rooms are very neat, elegant and comfy. You will never run out of options also in the pools, whether you are kid or adult, outdoor and indoor whatever you need they have it. Beach also in front just few walks away, Dinner and breakfast are amazing also plenty of options including healthy meals. To summarize my stay, its overall Perfect. And I would for sure book again. Special mention to Stephanie for assisting us in reception and May for the breakfast. We will sure be happy to be back soon.

Best service in town all thanks to Aye and colleagues at Dukes The Palm the great British restaurant

We visited in February for a second time, Had a great time, Really great location but overall the hotel and service was not up to the standard of our last trip there. I have contacted the hotel several times since our visit as i think my wife may have left her purse in the hotel room. I have used various different email address's and whatsapp contact details where previous correspondence was from yet i have still not a reply apart from one message a month ago that said "Good morning, Sir. My apologies for the late response. Kindly let me know if you have already been assisted regarding your request. Thank you." Since this message i still cannot get a reply. Very disappointed with this. We were also advised by the hotel reception tour guide to take a desert safari, on the day we were in transport for 7hrs 30 mins out of the 9 hours time out of the hotel, so advise avoiding this.

Our stay at Dukes The Palm was truly exceptional. The hotel offers outstanding facilities, beautiful rooms, excellent dining options, and a fantastic location. What made our experience especially memorable, however, was the warmth and professionalism of the staff. A special thank you goes to Ms. Nana at the Front Office. She was incredibly welcoming, attentive, and helpful throughout our stay. Her genuine smile, positive attitude, and dedication to guest satisfaction made us feel valued from the moment we arrived. She went above and beyond to ensure everything was perfect and handled every request with efficiency and kindness. Hospitality is about making guests feel at home, and Ms. Nana exemplifies this perfectly. She is a true asset to the hotel and one of the main reasons our stay was so enjoyable. We highly recommend Dukes The Palm to anyone visiting Dubai and look forward to returning in the future. Thank you, Ms. Nana, and the entire team for creating such a wonderful experience! Ahmed