Dukes The Palm, a Royal Hideaway Hotel

I would like to add to please include a free water for your halfboard the dinner buffet also needs improvement as the food is not that good and there is one chef that is not that much approachable the one serving on the grill ai know its tiring but I've experience a little embarrassed on how he treat other nationalities if its asian he not giving much but for others i can see how he great and talked to them which is a bit unfair. But overall i rated our experience a 9/10

Excellent facilities and beautiful rooms. Breakfast was excellent plenty of selection, great restaurants and bars. Staff friendly and welcoming from minute 1.

Great hotel with friendly and helpful staff. Great cocktails as well

We did a staycation to celebrate the birthday of the head of our family. Booked 3 rooms. What was supposed to be a fun day, started with a disaster to another... 1. When we arrived, no concierge helped with the luggage. 2.No chairs to seat while waiting for check in 3. No welcome be in a person, or a drink even water. 4. Reception took a very long time, who eventually insisted she needed the actual passport of my son who is here on visit visa. My husband, who is supposed to enjoy his birthday, had to go home to mirdif just to get it. We were a family of 8, everyone has visa except for one whom we have the Doc copies. 5. When we booked we clearly specified we needed the 3 rooms on the same floor. Now the same non chalant receptionist is saying if we can at least 2 rooms on the same floor we have to wait longer cos the previous guest has late checkout! Totally unhappy and dismayed of the kind of service nad staff. We have been in different hotels, in different countries, this is by far the WORST hotel experience ever considering it is endorsed as a 5 star establishment. Never to recommend and never to come back.

Putri,Jane,shenouda and chris very kind staff and friendly always helpful all the time we had flexibility for late check out The hotel itself amazing and recommended for all tourists who came to dubai definitely we will nack and share ghe good experience to the family