Dukes The Palm, a Royal Hideaway Hotel

The staff at the Dukes Hotel are all very friendly and willing to help. Our room was clean and tidy, but the bathroom was showing its age. The toilet didn't always flush properly, and the shower door seal leaked, which meant every shower produced a small flood on the bathroom floor. We did inform Reception, and they sent engineers to our room to try to fix the issues. Whilst the shower seal was improved, it still din't prevent leaks on the floor, and the toilet flushing issues remained throughout our stay. The room had an electronic 'Do Not Disturb' and 'Clean My Room' indicator, but the staff didn't seem to take any notice of them. Once they knocked to clean our room when the Do Not Disturb indicator was on, and twice they failed to clean the room, despite the Clean My Room indicator showing, so we had to ask at Reception for our room to be clean. To be fair, they did act on this very quickly, but it would've been nice to have had the room cleaned without asking, particularly as we'd gone to the trouble of setting the indicator. The food options on offer were plentiful and of good quality, although sometimes, depending on the time of the visit to the restaurant, some of the food on offer was warm, as opposed to hot. However, the Khyber restaurant food was excellent and table service. It was also a treat to sit outside on the 15th floor. The beach bar and restaurant had excellent facilities, but these were not included in our half board package, which was a shame. Overall though, a great holiday, and despite the issues with the bathroom facilities, it didn't spoil our stay in Dubai.

Compared to where we have stayed before on the palm, we were very disappointed with this hotel. Rooms are small and outdated. Pool area isn’t near the hotel need to walk 5 mins and it is very run down with paint on the floor all chipped and sun loungers old and outdated. All of the staff were lovely apart from some of the waiters in the restaurant who on one occasion was pointing over and laughing with their colleagues at us because of a question we asked to the point we had to tell him he was being unprofessional. Chefs and reception staff and people on the door couldn’t have been nicer. The rooms and especially the pool area do not look like the photos. Food was lovely. Overall for the money we paid we expected a lot more.

We had such a wonderful time at dukes the palm. Very sad to leave. From the moment we checked in the service was impeccable. Special mention to Kevin and Mohamed for all their help!

My stay at Dukes in November was excellent. Room was very well appointed and serviced, breakfast was fantastic, pool was lovely and the staff were wonderful. Particularly Walid on the front desk who was very helpful and kind and Kevin who was always quick with a kind greeting and a joke. His colleague whose name I don’t have unfortunately was also really helpful with booking taxis and rideshare. Would definitely stay here again.

Rooms very tied need refurbishing shower was over one side of bath had put shower door outside of bath every time had a shower bathroom flooded room was not cleaned most days until 4pm sometime 6 and coffee and tea was not refilled with out asking