Dukes The Palm, a Royal Hideaway Hotel

Our stay at Dukes The Palm was truly wonderful from start to finish. The hotel is elegant, spotless, and perfectly located with stunning views and direct beach access. The atmosphere is relaxing, making it an ideal place to unwind. What made our experience even more special was the exceptional hospitality. Every staff member we encountered was warm, professional, and always willing to help with a genuine smile. Special mentioned to Ms Putri, Shenouda..The rooms were comfortable ,very cozy,relaxing and well maintained, and the facilities were excellent. We left with beautiful memories and will definitely be returning. I highly recommend Dukes The Palm to anyone looking for a luxurious, relaxing, and welcoming stay in Dubai. Thank you to the entire team for making our visit so memorable!

From the moment we arrived until the day we checked out, the service we received was absolutely outstanding. A huge thank you to Chris, Natalie,Nana, Melody, and all of the Front Office team for making us feel so welcome and for always being friendly, professional, and eager to help. A special mention also goes to Mary and her Concierge team. They took the time to recommend places to visit and things to do, and their advice really helped us make the most of our stay. Every single member of staff we encountered—from Security and Housekeeping to everyone else throughout the hotel—was courteous, friendly, and always greeted us with a smile. It's rare to experience such consistently excellent customer service across an entire hotel. Thank you all for making our stay so enjoyable and memorable. We will definitely be returning and won't hesitate to recommend this hotel to all of our friends and family. Keep up the fantastic work!

Excellent hotel with great service and a lovely atmosphere. Special thanks to Nana at the reception and Mr. Asif for their warm welcome, attentiveness, and professionalism. They made our stay even more enjoyable. We will definitely come back!

I would like to begin by giving special recognition to #Kerolos, who cleaned our room on several occasions during our stay. Every single time, the room was left absolutely spotless and perfectly organized. His attention to detail, professionalism, and dedication to maintaining the highest standards of cleanliness were truly impressive. Beyond his excellent work, he is an incredibly kind, friendly, and respectful person who always greeted us with a warm smile. It is clear that he genuinely takes pride in his job, and his commitment to providing outstanding service made our stay even more enjoyable. Thank you, Kerolos, for your exceptional work—you truly deserve the highest praise! I would also like to recognize the Pool Team Leader, #Srikath, who did an outstanding job throughout our stay. He always had excellent control over the pool area, ensuring that everything ran smoothly and efficiently. He was attentive, well-organized, professional, and clearly a strong leader who managed both his team and the guests with confidence and care. His dedication and positive attitude did not go unnoticed, and he deserves great appreciation for the excellent work he does every day. I would also like to give special recognition to #Suresh, who works in the pool area as part of the housekeeping team. He was always hardworking, attentive, and incredibly friendly. Every day, he ensured that the pool area was clean, tidy, and welcoming for all guests. His dedication, positive attitude, and willingness to help whenever needed truly stood out. He consistently carried out his responsibilities with professionalism and a smile, making the pool experience even more enjoyable. Employees like Suresh make a real difference, and his excellent work deserves to be recognized and appreciated. Last but certainly not least, I would like to praise the restaurant manager, the tall gentleman who wore a suit and was present in the breakfast area every morning. Watching him manage the restaurant during the busy breakfast hours was truly impressive. Despite the high level of stress and the large number of guests, he remained calm, composed, professional, and highly efficient. He handled every situation with confidence, ensured that everything ran smoothly, and supported both the guests and his staff with exceptional leadership. His ability to stay organized and maintain such high service standards under pressure reflects outstanding management skills. Overall, our experience was absolutely fantastic, and these four individuals played a significant role in making our stay so memorable. Their professionalism, kindness, dedication, and hard work truly reflect the high standards of the hotel. Employees like them are a great asset to any organization, and they deserve to be recognized for the exceptional service they provide every day. Thank you all for making our stay such a wonderful and unforgettable experience. We look forward to returning in the future

Really disappointed with our stay at Dukes The Palm. The room was dirty and tired — grubby throughout and in clear need of a proper deep clean and refurbishment. We raised it and were moved, but the second room was barely any better. The staff were the low point: unhelpful and, at times, downright rude when we tried to sort things out. Not what you’d expect from a hotel pitched at this level, and a world away from the service we’ve had elsewhere in Dubai. Breakfast was okay — probably the one redeeming feature — but nowhere near enough to make up for everything else. Honestly, we’ve stayed at far cheaper hotels in Dubai and had a much better experience. Would avoid.