Dukes The Palm, a Royal Hideaway Hotel

Arrived on our anniversary and are still here. Emailed ahead to let them know it was our special day, two hours at 1am sorting out a room trying to tell me we had a bigger room etc. We reviewed room of another couple on another floor who paid for superior room, so different and better, ww got ripped off on what was supposed to be a special day. Bad start to our trip. Farcical and with little style or class.They contacted us in the room to ask how they could make things better after i filled out a questionnaire they sent to my email, why ask me what you can do. The rooms are dated and in urgent need of an upgrade, to be honest the whole hotel needs an upgrade.The pool is missing tiles and kids are ganding them in by the handfuls. Only one kid entry to the pool as the stairs are only shalow part, pool is one depth 1.6m. Breakfast is great but they charge 25AED for a small latte, its ridiculous. Never stayed in a hotel that charged for this, so goto mall everydy for my latte fix,. But the breakfast is fab great choice. Dukes bar is great, brilliant cocktails at half price of Ula bech club. Uls is a rip off, £39 for two cocktails and £13.60 for two cans ofcoke.. Given uour not supposed to take food or drink to the pool area, its a captured market place. Be careful here. The staff are amazing here and cant do enough for you andthe location is excellent but it needs an upgrade and think about how you treat people when its a special occasion. We will definitely make Dubai our winter yearly trip but I doubt it will be here, needs work and rethink on its approach, such a shame.

Amazing time at the Dukes. Staff are so attentive to every detail. The dukes ticks all the boxes for a stay in Dubai. Special mention to Kevin and Johongiri who couldn't do more for us

Very clean and big rooms, Rajat cleaner is very good/nice, hotel has perfect location near shopping mall and very nice beach.

I delivered a training session here in Nov 2025 & wanted to say the customer care and service I got from Heshwan was exceptional. Thank you vrry much

Nice hotel with excellent staff, great food, beautiful beach and pool. Lovely view, although not the same as a few years ago due to newly constructed buildings between the hotel and the city.