The Gibson Hotel

We had a fantastic experience thanks to Edilson’s exceptional service. He was friendly, attentive, and made us feel truly welcome. His recommendations were spot-on, and he anticipated our needs without being overbearing. Edilson really elevated our dining experience—highly recommend asking for him!

I’m not sure if the other reviewers were paid for a good review or simply have lower standard, but this hotel was awful. Mostly, it was really dirty - the floors in our room had stuff stuck to them, the bed was full of hairs, and the shower was so moldy. Our first night, the smell of chorine was so overpowering in the hallways that it seeped into the room. The common areas felt cold and unwelcoming. The staff was not friendly and not helpful, we didn’t even get so much as a hello when interacting with them. The location was also not convenient, we chose it to be close to something specific, but overall it was a business district and far from things we wanted to do in Dublin. Would absolutely not return here.

Brilliant hotel, super clean and modern, food fantastic, all staff were polite and friendly and couldn't do enought for you, hotel situated in great location with tram stop right outside the doors, i would definitely return

My boyfriend and I stayed in the hotel in two different rooms this week (we had to check out and check back in to extend our stay). The first night of our stay was great, and we woke the next morning and had a fantastic breakfast. The staff were incredibly helpful and the room was lovely. The following night we stayed ahead of the Addison Rae concert at three arena. When we entered our new room at around 5pm everything was fine, as we both stayed there longer we continued to feel incredibly unwell. Dizzy, fatigued, unbalanced and confused. We went downstairs and immediately reported to security. We clarified that we had not consumed any substances and had only checked into our room within the last hour. At this point they recommended we go see the 3arena medics as it would be easier than getting an ambulance or having to go to the hospital. They did not offer any kind of support or first aid treatment, it felt like they were just trying to get us off the property. Getting first aid across the way was difficult. We were dazed and confused and being passed between the hotel, guards and medics. There was some back and forth but eventually we got into the arena and as we sat in the medical bay for longer we started to feel less unwell. Whilst there I was sick and we both had high heart rates and blood pressure. I would be curious to know what they would have done had it not been a concert night with 3arena medical staff? When we felt better we made the decision to come back to get changed and head out again, unsure of what was wrong but having been advised that we both seemed okay and they did not suspect spiking. They encouraged us to ask for a new room and inform the hotel, as it seemed that something being wrong with the room was the most likely option. When we went back to get changed the feeling came over us again within less than 15 minutes. I was sick again. We made our way down to reception to report this and ask for a new room. The receptionist was understanding and got her duty manager. We continued to feel worse. By the time he arrived I suggested that yes we would love a new room but we were going to return to 3arena to seek medical help again as we felt really unwell. When we went back over the med staff said there wasn’t much they could do for us so we just waited it out until we felt better. I had guessed there may be an issue with the hotel room (perhaps a gas leak or something of that nature). The medical team seemed to think this was the most reasonable explanation, again stating that it was clear there were no drugs/incidences of spiking apparent in our behaviour or vital signs. When we returned the duty manager got us a new room, told us there was nothing wrong with our old room but that we could have a new one “for our peace of mind”. He was patronising, but regardless we said thank you for the switch and felt a lot better in the new room, however, the duty manager seemed entirely dismissive of our concerns. He stated the room had been checked three times and everything was fine, but did not inform us of what it had been checked for or suggest any further help. He did not do any form of accident report form or attempt to provide first aid even though this sickness occurred on property. I understand this claim seems far fetched. I work in customer service myself and know what it can be like. If I was in the staff’s position I would have reservations, but it isn’t hard to follow a proper first aid protocol and treat people with a bit of decency and respect. The entire situation was terrifying for us both, and I continue to feel anxious not knowing what we were exposed to or how we were exposed to it. The duty manager seeming dismissive of us and our claims only made this situation worse. I felt demeaned and disrespected by his tone. On the contrary, when we checked out this morning both members of staff were really kind and understanding. They apologised for our experience, which we greatly appreciated, even if what happened is nobody’s fault. We reached out to the hotel as soon as we left via email, and are yet to receive a response. Given the severity of our claims, I would hope there would be some urgency in telling us how they checked the room, if any other patrons felt unwell and offering some form of compensation for our experience. I’m not happy to have paid nearly £300 for a two night stay that resulted being incredibly unwell, and missing the entire concert which we paid £120 to see. I am posting this review as a last resort in hopes it will prompt some response from the hotel. I would not recommend you stay here.

Excellent stay for a weekend away, it is just out of the centre but very easily accessible by regular trams. The room was clean and modern, the bed very comfortable and the staff were very welcoming. We made the most of the facilities using the sauna and steam rooms, although these were quite a walk from our room. We did order from the room service but were slightly dissapointed by how basic the food was for the price.