Hawks Cay Resort

This hotel is absolutely disgusting! Here are the worst things about this “resort”; -The linens on the bed smell -Room feels damp/humid -The entire place smells like mildew and there is definitely mold in the bathroom. -The main pool is always cloudy and full of hair/extremely dirty. -Leaks in the hallway -The lagoon is unsafe for little kids (4ft barracuda and jellyfish - Trash literally everywhere outside - we saw dirty diapers in the bushes. This place does not look the same in person, is extremely disgusting and dated. We booked 4 nights and by night 1 we all wanted to leave. Our boys 8 and 6 kept asking what the horrible smell in our room was. For reference, we stayed in a pool view room with 2 queen beds on the 3rd floor. We traveled from NC and would have left immediately if it wasn’t 16 hours away. This is truly horrifying and feels like a roadside motel. Will never stay here again and disappointed our family vacation has been ruined.

The main reason we go to Hawk's Cay is due to its amazing resort grounds and location. However, everything else is very inconsistent... the property has had horrible staff turnover over the years and this doesn't seem to be getting any better; some staff are very helpful and professional whilst other ones clearly couldn't care less about guests. For us, the biggest complaint is the poor condition of the bathrooms at the villas, as they are extremely dated and every time we book a villa, there is an issue ranging from the water not warming up to rusty sinks and showers. By contract, the rooms at the main resort building all have renovated bathrooms.

Hawks Cay has definitely gone downhill since I came as a kid with my family. There were highlights, that were unfortunately affected by service errors. For starters when we checked in there was no valet or help with our luggage, and we were told someone would be out to help and then proceeded to wait 45 min. The front desk was crowded with at least 10 people in line and once we got to check in, the associate was unfriendly and seemed “in the weeds.” The room we had was very nice, the bed was extremely uncomfortable and very stiff. The bars and food were overall pretty good. The service and food at Salt + Ash was definitely a highlight (highly recommend). The tiki bars and Pilar were disappointing. The food and drinks were overpriced, and we tried to get drinks at 4:45pm from Pilar one night and were turned away because they closed at 5, however they continued to serve the others around us because they had open tabs. The spa is dated, and the sauna/steam/jacuzzi definitely needs updating. However, the massages were amazing. The customer service definitely needs some work, we never had housekeeping services during our stay and had to call for towels and trash service multiple times. The front desk staff seemed understaffed and frazzled, and the valet/bellhops were hard to find. There were definitely highlights, but unfortunately this was not the vacation I remember from years past. Moving forward we will most likely stay at other resorts.

Just got engaged and had the best time with the best vibes! Jacob took great care of us and was so kind and generous. So excited for the rest of the weekend!

Love this place. The vibes are awesome drinks are great and Jacob the bartender was the best. It was our engagement vacation and I couldn’t have hoped for anything more!