Hawks Cay Resort

We disliked Hawks Cay. We stayed in one of the hotel rooms. The room was clean and the resort itself is beautiful. But there were various headaches that made our stay uncomfortable. I regret not having gone somewhere less expensive because quality would have been better than Hawks Cay. Our room did not have a shower curtain (literally nothing was hanging from the shower bar). We checked in late afternoon and did not notice the missing shower curtain until the next morning. We notified the front desk in the morning and spent the day off the resort. We returned around 5 pm and found a worker in the middle of cleaning our room. The worker had not been informed about the missing shower curtain and had not noticed it was missing. We returned to the front desk and notified them again. Then we had to wait for the worker to finish cleaning and had to ask the worker to find a shower curtain. I understand mistakes happen but we should not have had to repeatedly ask for a shower curtain over a 12-hour daytime period. Hawks Cay is really stingy with bath towels-- at least twice during our stay, we had to ask each them to provide one towel per person. There is nowhere to hang wet or damp towels in the bathroom--there was one single loop to place a handtowel but that's it. Not even a bar in the shower. They were also stingy with beach towels by the pool. They stationed a worker by the towel bin and would only let people take one towel for each person per day (and that person has to be present, a parent could not grab towels for their group). It was very windy when we stayed there so swimmers got cold fast once they got out of the water. There was nowhere to hang out towels to dry them (it was so windy that week that nothing stayed put). No one wants to keep using cold damp towels. The bed linens were uncomfortable. One bed had the standard warm weather comforter, blanket and sheet. The second bed had a flat sheet, a thin blanket, and another flat sheet on top of that. We could not find a second comforter. The front desk was always mobbed so I didn't want to waste more time waiting to ask the front desk. Early in our stay, I received a text message asking me to rate our stay, I gave it two stars. They replied that someone would follow up with me but no one did while we were there. (There was one missed call from the area code on my phone but no one left a message, so I assume that was spam). Our room had a large balcony but only one chair on it. It was very crowded--the week before Easter--and that meant all of the common spaces were noisy and crowded. Mostly there were families with very small kids and some large groups with teens. Mostly I felt like I wanted to leave the resort rather than stay there. Restaurant access is a hassle at Hawks Cay. There is one restaurant that requires reservations (stressful because the resort is so crowded) and one mediocre restaurant that does not require reservations. There is some kind of tiki bar/grill place next to the pool--the person working that was pretty gruff and unhelpful (it was so loud between the music and people and I couldn't hear him, and he was borderline rude when I politely asked him to repeat whatever he said). Also didn't realize that they close relatively early, so it turned out to not work for my family. There are other restaurants off the resort but generally a 15-30 min drive away and those also get very crowded and don't take reservations, so you need to plan far ahead for dinner or be willing to wait up to an hour for a table and eat pretty late.

Had a great time per usual. Only thing that was a disappointment was the dolphins were no longer at the resort. Happen to meet the new manager Bob Lacasse. He told us he had great ideas and that bringing back the dolphins was on his list. I have a disability and have trouble walking. He offered a scooter for me but I declined. We look back to going back soon.

I had to make an impromptu business trip to the Keys and decided to turn it into a mini getaway while I was there. Upon arrival, I immediately noticed how beautiful the property was. Right after check-in, we found ourselves in one of the most engaging and memorable conversations with a staff member. He made us feel completely at home, and by the end of the conversation, I was already planning a return trip with my entire family—especially once the water park is completed. The next day, I spotted the same gentleman from a distance and asked who he was. I was surprised to learn that his name was Bob and that he is the new General Manager of the resort. I left the resort genuinely impressed that someone in his position would take the time to connect so personally with guests. That level of attention speaks volumes about the leadership and culture of the property. I will definitely be back.

I took my family to Hawks Key this week and man was it a great place to stay! The resort was beautiful and the weather was absolutely perfect. While we were there we ran into a extremely nice, knowledgeable man named Bob LaCasse. He gave us a lot of great info on the new waterpark for our kids and they were all about that. He also assisted me with booking some fishing reservations, and even helped me book a secret romantic date night with my wife. He cared so much that he even checked back in with us at the end of our stay to ask if we had any feedback for them on areas that they could improve on. You could tell that he actually cared about his customers and thats something you dont see nowadays in management unfortunately, but he did it with ease and made us feel special. He even remembered all of our names, he made us feel like family. 10/10 I would definitely recommend this place and we will be back very very soon. Thanks again for everything Bob!!!

We had the pleasure of meeting Bob during our stay, and what started as a simple question turned into one of the most entertaining conversations of the trip. Not only did he answer our question immediately, but he also launched into a series of stories about the Florida Keys that had us completely hooked. At one point I found myself wondering… are these stories actually real? Either way, we didn’t care — they were hilarious, interesting, and made the experience that much better. Bob was friendly, welcoming, and clearly passionate about what he does. He took the time to talk with us, share recommendations, and made us feel like we’d known him for years. It’s rare to meet someone who can turn a quick interaction into a memorable part of your vacation, but Bob did exactly that. Thanks to Bob, our stay was even more enjoyable. We’ll definitely be back — and we might come prepared with more questions just to hear more stories.