Hawks Cay Resort

Our stay at Hawks Cay was extremely disappointing. We arrived around 1:30 PM knowing the room might not be ready yet, but hoping an early check-in could be accommodated. We were told they can’t offer early check-in, which was frustrating but understandable. The bigger issue was that the room still wasn’t ready by the resort’s stated 4 PM check-in time, and we weren’t able to get into it until 5 PM. The resort also advertises itself as dog-friendly, but they couldn’t provide something as basic as a bowl so we could feed our dog. Throughout the stay, several staff members were rude, dismissive, and seemed uninterested in helping, including the bar staff. The lobby was chaotic late at night, with children running around and screaming at 11 PM while staff did nothing to intervene. Communication was also extremely poor. Cell service was terrible, reaching the concierge was nearly impossible, and after we finally got through, it took two hours to receive additional towels. For a resort at this price point, the lack of hospitality, responsiveness, and basic service was unacceptable. We expected a much better experience and would not return.

Loved the view from the porch, very close to the water, liked the house. Whole property beautiful and well maintained. We had a good time. Hated that the house was not ready at check in time. We had to wait almost 2 hours. No explanation was given other than "room's not ready", no apology. Staff was downright rude. Construction work with caterpillar directly in front of our porch on two days.

Have not been there myself, BUT am planning a trip with my family from Alaska this Winter. My reason is many friends and I know the new Mgr Robert LaCasse, who is currently IMPROVING THE STAY,with personal great care from him and employees ,ALONG With Amenities, Fishing knowledge, The excellent choices for GREAT Ddinning, rooms,and all the fun things for families and kids. Can't wait to get there..TO APPRECIATE THE HAWKS CAY VACATION SPOT. Tom Young..

Donnie was so super nice!!! He was very accommodating with the paddle boards in the lagoon area, our boys were crazy to try it and he helped us made it happen. Such great service. Truly enjoying our stay. Thanks again, Donnie!

Check in says 4pm, but go ahead and plan on 6pm or later. Rooms not ready. Pool outside check-in completely PACKED with way too many people. Restrooms not in satisfactory condition inside lobby. Was told the room we booked would not be available until the next day, so they put us in another room. It was run down, didn’t have enough beds for the # of guests we had, and condition of the unit was just pathetic for the amount of money spent at this resort. Went back to check in and they suddenly found a room in the area we had originally booked, however it STILL was not the original room we booked - we were put in a unit with only 1 bathroom. When I tell you it was tiny - I’m a tall, slender woman and I could barely turn around in the bathroom. Everything was worn down, fan above the toilet was literally hanging by a thread and you could see it was full of dust and didn’t look safe exposed like it was. Location of the resort is good & easily accessible to most anything you’d want to do on the island. Rooms are mediocre at best. Mattress had a huge worn spot in the middle, so be prepared to sleep in a crater. Everything in the kitchen is worn, including the dining chairs - even my 10 yr old couldn’t sit in them comfortably. I will say it did have plenty of pots, pans, utensils, etc for cooking. The whole resort has the potential to be very nice, but I think it’s definitely mismanaged and not taken care of (a deep clean, a few coats of paint, and updated furniture could go a long way). Some of the units look much nicer than others and appear to be renovated, but it’s pure luck of the draw apparently to get one of those. For reference we booked a Premium 2 bedroom, 2.5 bath villa that promised to be “newly renovated”. That is definitely not what we got. We did not feel like we got value for the money we paid. If you’re a group of guys just looking for a place to crash while out fishing, then this would be right up your alley. But if you’re a family or couple looking for a higher end resort, go to Isla Bella instead. Stayed at Isla Bella last year & it was definitely worth the money (and a premium experience) vs this place.