Hawks Cay Resort

We started our trip ready to bail from this resort but one of the managers, Shanell, saved the day. We booked a Villa and it was awful--tiny, cramped, dirty carpet, hadn't been updated, cheap, and not even a towel rack to be found. I talked to the front desk who told me it they were overbooked and there was nothing they could do. Then Shanell the manager was called in and she made it happen. She moved us to two ajoining rooms that were so much more in line with the price we paid. They were lovely. We found this level of attention and care from the staff consistent and deserving of recognition. From the young woman working the grab and go to found OJ for us for our kids ot take a medication, the delightful poolside staff, to even just the door openers the staff here is worthy of a luxury resort rating. The pool is nice, the food is very good but pricey. They could step up the cleanng a bit. I don't think the bathroom doors have been wiped down in months. Please take a Magic Eraser to them for the love! Overall, a solid resort with exceptional staff.

Was overjoyed with how comfy the bed was and how peaceful it was on a night after the madness of spring break in Key West. Yes, food and drinks are very expensive but it’s the keys. You can go to a supermarket nearby for supplies. Pool area is lovely. Gym is excellent. Staff all really friendly in Angler and Ale. Staff in the Cafe - miserable! What is with the weird hanging toilet door though? Really difficult to close and open. Place is spotless so credit to housekeeping team. Food I had was tasty and high quality.

Stayed here 3/7 -3/14/26. Pros: Location and weather. Spa was great. Cons: Not enough employees working the front desk. Long lines every time we needed something. Not enough employees providing beach or poolside service. Long wait times for food from the poolside bar. Travelers be aware. Check your credit card/bank account after you check out to make sure you aren’t double charged for the stay. Happened to us and another party who stayed the same dates. I’ve called the hotel directly and they said it was a mistake on their end and they would correct it, but they haven’t yet.

Great location and fun for the whole family!

Me and my family had a long flight and a long drive. We were starving, my kids were excited. The ocean was beautiful when we came in. It took us forever to get checked in. We were definitely tired and aggravated. Once we got to the pool area, a young man name Justin opened the door for us. He got us hooked up with chairs and towels after we couldn't find any. Later, he connected with our daughter Rhea and got her involved in some treasure finding pool game, and my daughter has been swimming since she was 2. She loved it and it finally gave me and my wife some much-needed Down time. We really wanted to see the dolphins, but we were told the dolphins were no longer there. Rhea was crushed. Probably should have checked more thoroughly. Laster that night we went to eat at the restaurant next door. We got sat fast but food took almost 45 mins to get to us, and we did not like the lack of kid meals. Especially the tiki couldn't do just a plain peperoni pizza. Also, things are so far away. Thankfully we got to see Justin again and he was able to get us transportation. Love that kid. Overall was a great experience but could have been better.