Hawks Cay Resort

Last vacation of 2026, we stayed at hawks cay. Customer Service was super. Especially Honor. He upgraded us to a larger room and sent us a nice wine amenity. We had a rough stay back in November when they were chancing their systems.

We’ve been coming to Hawks Cay with our family for years, and this year was by far the best service we’ve ever experienced. The person who truly stood out was Manager Jeff Kertzer. Jeff was consistently by the door greeting guests as they walked in, offering to personally walk them to the front desk to check in, and always doing it with a genuine smile. What impressed me even more was overhearing him interact with his staff. His tone was positive, respectful, and encouraging, and he made a point to compliment them on a job well done. It says a lot about a manager when you see how they treat both guests and their team. This was the best attitude and level of hospitality we’ve seen at Hawks Cay in years, and it absolutely made a difference in our stay. Bravo to Jeff and the entire team for the great service. We’re already looking forward to coming back!

We really love coming to Hawks Cay for heroes salute weekend. They do a fantastic job on recognizing military and first responders. Our room was clean, comfortable, and all of the staff from the person who brought our luggage and supplies to the room to the check-in desk and housekeeping provided exceptional service. We actually gave Salt & Ash another try after being disappointed a couple of years ago with their service. This time around the service was amazing and the food was good. Our waitress Faith was very friendly and provided great service with a smile. I would say that Salt and Ash took customers, opinions and rebounded, and are definitely looking forward to providing great service. The atmosphere around both pools the family pool as well as the adult pool give off great vibes. We spent the majority of our time at the adult pool our server Alexis (Lexi) provided exceptional service and kept our drinks and food flowing. It was amazing to see how dedicated she is and how hard she works to provide great service to her customers. From the moment she got on the pool deck she exhibited great energy. And kept it going the entire day. The poor girl was sweating bullets, but she always brought our drinks with a smile. In my opinion, she provided the best service and was a standout among all the other employees.

We are visiting hawks cay and Jacob and Pierre Were awesome bar tenders They gave us a lot of information about things we can do while visiting !!! Thank you Jacob and Pierre !!!

As we arrived, we were greeted by the sweet smile of Jimmie at the valet. We had lunch at the tiki Grill poolside and were served by Kendy from Homestead. The food was fantastic and the service even better. Kendy was so attentive, was most hospitable and had an infectious smile. It is apparent that the staff are treated nicely because their servers all seem to be happy and pleasant. Yara