Hawks Cay Resort

When I say top-tier service, THIS is exactly what I mean! From the moment we arrived until the time we departed, the entire experience was nothing short of AMAZING. A huge shout-out to the three incredible ladies who made our visit extra special: Shenelle, Karen, and especially Chelsea! These ladies went above and beyond to ensure that my family and I had an unforgettable time. Their warmth, professionalism, attention to detail, and outstanding customer service deserve to be celebrated. They truly deserve all the recognition and appreciation coming their way My family hasn’t stopped talking about the experience, and that alone speaks volumes! When service is this good, you know it’s something special. Ladies, thank you for making our time so memorable. We appreciate you more than words can say, and we’ll definitely be back! See you soon, ladies! Because one thing is for sure. A TIME WAS HAAAAADDDD!

Shout-out to Shenelle and Chelsea at Coral Cay for their excellent customer service! ❤️ Both ladies were friendly, professional, and welcoming, making my experience truly enjoyable. Their kindness and positive attitudes did not go unnoticed. Thank you both for making my stay special! You ladies are amazing! 🌟💕

We had a great time. Honor was a delight. He surprised my son with a pirate dolphin toy. He is not letting him go :)

We have been coming to Hawks Cay for years. This time was extra special for my mom's 90th birtday. Resort Director Honor was extremely kind and took care of our last minute needs. He made mom very happy! Excellent guy. Thank you.

This place is run down, dirty and has absolutely terrible / non existent guest services. They renovated the lobby, but absolutely stopped there. Guest rooms are dated, musty and filthy! The staff here are really miserable and have no problem telling you so.FREQUENTLY. From the cart drivers to the front desk staff, these are the least professional and untrained hotel workers I have ever encountered. Richard, my cart driver gave me earful about how his bosses don’t care about the staff or guests AT ALL and that they are “wasting money” planting new palm trees. There is rarely, if ever, a manager onsite so these poor people are just left to deal with multiple angry guests at once. Villa accommodations are absolutely filthy! Floors are disgusting and bathrooms have an inch of dust and dried toothpaste in cabinets. Need WiFi? Forget it! No WiFi and cable doesn’t work either. There are no phones in those units so you have to call guest services for help from a cell phone. Spoiler alert - They NEVER answer the phone. I mean never. You have to physically leave your villa get in the car drive through the front gate and all the way up to the hotel lobby get out and go to the front desk to get any kind of customer service. When you do, there is no one at the front desk more often than not. They were supposed to send an “engineer” to get the wifi fixed but he never showed up. TWICE. It’s staggering that this place hasn’t been sold and completely reinvented. It definitely needs to be. What a waste of a location. Don’t stay here. Isla Bella is far superior and honestly, so is virtually anywhere else.