Hawks Cay Resort

Positives: We rented a 2 bedroom premium villa. It was on a bay with a little beach and had amazing sunsets. The resort property is beautiful and has amazing water views. My kids loved the lagoon, and the adult only pool was not crowded and a great escape from chaos of family pool. Negatives: Villa was not ready at 4pm check in time, which was a problem because we had groceries in our car. Was told “check in starts at 4…” Once we got into our villa we found sand and hair all over the floor, dirty carpeted stairs with fingernails on them, and no hand soap in any bathrooms. Took me contacting front desk and texting housekeeping number multiple times to finally get the soap delivered 24 hrs later. No one ever came to clean the floors despite my requests-my husband finally cleaned it with a bath towel. After the lack of responsiveness regarding our housekeeping issues I requested to speak to a manager. No one ever contacted me. Overall we still had a nice family vacation but resort definitely has areas for improvement

I wish I had read the reviews before booking. We were very disappointed in the hotel, especially for the price. We had a 2 bedroom villa that was outdated with stained carpet. The beds were uncomfortable with scratchy linens. The bathroom was tiny and there were only 2 options for shower temperature- lukewarm and scalding hot. The pool and lagoon were much smaller than they appeared online. Maybe ok for younger kids but my tween/teens didn’t even go in. Their “spa” was a moldy jacuzzi overlooking another building. Very limited dining options so everything was super crowded. I booked the resort thinking we would enjoy the amenities but wish we had just booked a vacation rental instead. The only plus were the staff who were working hard (they were definitely understaffed) and still friendly. My massage was also excellent even if the facilities were basic.

Everything was great..we even met the Managing Director ..Bob ..he was great filled us in ..on the new water Park coming ..He was personable and very attentive for the busy man he is..to take time just to talk to us..

The place was great, met with the new manager Bob he gave us info for the best fishing and how to catch some yellow tail.

I have been traveling for spring break for as many years as I can remember to resorts all over, but never have I had the Manager stop and greet me, ask me where I was from and help me with directions. Not only that, this Mgr, I think his name was Bob, took the time to ask about our stay and share his favorite things to do in the keys with my family (we wanted to go fishing) and shared some local history. My husband says that the Full Moon party he described makes him want to come back next year to experience it. Our room has been so comfortable, the food outstanding and the bartender (wish could recall his name) so much fun. Try the sushi it is outstanding. We normally rotate our annual vacation but are thinking we should return again next year. Never have had such an experience. Thank you - the fishing tip was outstanding!