Hawks Cay Resort

Me and my family had a long flight and a long drive. We were starving, my kids were excited. The ocean was beautiful when we came in. It took us forever to get checked in. We were definitely tired and aggravated. Once we got to the pool area, a young man name Justin opened the door for us. He got us hooked up with chairs and towels after we couldn't find any. Later, he connected with our daughter Rhea and got her involved in some treasure finding pool game, and my daughter has been swimming since she was 2. She loved it and it finally gave me and my wife some much-needed Down time. We really wanted to see the dolphins, but we were told the dolphins were no longer there. Rhea was crushed. Probably should have checked more thoroughly. Laster that night we went to eat at the restaurant next door. We got sat fast but food took almost 45 mins to get to us, and we did not like the lack of kid meals. Especially the tiki couldn't do just a plain peperoni pizza. Also, things are so far away. Thankfully we got to see Justin again and he was able to get us transportation. Love that kid. Overall was a great experience but could have been better.

So many wonderful things to say about Hawks Cay but I ll start with the staff. Despite the craziness of spring break, the service was always excellent. The staff was extremely friendly, helpful, and available. The grounds were beautiful! We were especially thankful for an adult pool during spring break week! Our room was gorgeous! The beds were so comfortable! And the food... breakfast, lunch, and dinner all blew us away! Definitely eat at Salt and Ash! Thank you to everyone at Hawks Cay for an amazing birthday weekend!

We went with 4 of our 6 children and two grandparents. We booked because we had been there about 8 years ago. Unfortunately, we were NOT told the kids pool was CLOSED! Many many patrons like ourself said they would not book if they had known that. It was like a bait and switch. The family pool was crowded. We could not even get chairs one day for JUST THE ADULTS. We do not grab chairs for all of the little ones. They use one chair and an adult chair to eat lunch. Poolside food was fair at best. We had an issue with bugs in our room which the did come and spray (not a huge deal its Florida). BEWARE you have to ASK for housekeeping so your first 24 hours until you learn this plan on doing your own towels etc. I didn't pay $9,000 to do my own towels. I do not see the value of this resort and will not be returning even though they are making a large water slide summer 2026. There is more but my 1 star says it all. On a positive note: James our server was fantastic at pool side. Pool was nice, staff were friendly overall.

We have been loyal fans of Hawks Cay for so many years. This time we brought our youngest son and grandson for a quick 4 night trip. As an I prefer gold member, I actually booked this time through Amex fine hotels for the added benefits. Upon arrival, our room was given away. We had booked a family oasis king room with a bunk bed for the boys and a king bed for my 6’5 husband. What we were put in was a room over 100 square feet smaller directly over the check in area with a parking lot view and 2 queen beds.The front desk lady was very dismissive and said they were sold out and she would comp our parking. We spent the entire time in different beds because my husband just doesn’t fit. I complained and asked for a manager to reach out to me every day and on Amex travel website. No one did. They even said in writing that the would call me to make it right. Still crickets. We had to ask for our room to be cleaned every day when we left the pool at 4pm. Be aware that there is no longer a playground, dolphin connection was closed, or a kids pool. This is NOT listed in the website/ The wait staff around the pool and the valets were the only bright spot of the trip. As the owner of a marketing company, I will advise all clients to avoid this resort in the future.

Pleasant enough hotel but on arrival were allocated room 2206 that the guy on the reception said it was one of his favourite rooms. See below the picture of the view from room 2206. A lovely view of the hotel restaurant roof, unfortunately my picture doesn’t show the super noisy extraction unit which is located just below the balcony. Requested a replacement room and got swapped for a lovely view of the car park. At least it was quiet. Grossly overpriced and overrated hotel. Additionally its remote location has you driving to look for a decent place for dinner. $25 a day to park your car, $50 a day resort fee. Much better around in better locations and better value. I found the staff very matter of fact and showed little interest in the request to move room. The guy who initially attended to us made a hasty exit when he seen us coming back to the reception, he knew that the room was poor