Hawks Cay Resort

Staff has been really helpful. They helped us bring our things to our room. It was a great place to spend our anniversary. We got great service from jacob at the tiki bar

We had no hot water and no response from staff to address. All the employees are either rude or indifferent. No housekeeping service. Awful service at the pools. We won’t be back and we travel to the Keys every year.

We stayed at Hawks Cay Resort expecting a luxury experience, we paid $1,075 per night for one of their top rooms during the 4th of July weekend. What we got instead was frustration, disorganization, and shocking disregard for guests' comfort and basic needs. Our group included myself, my wife, two young kids, and my 82-year-old mother with a heart condition. On Saturday morning, we placed our towels on some lounge chairs at the main pool and went to the hotel’s coffee bar to get breakfast—on-site, within the resort. The line was long, and it took about 25 minutes. When we returned, our chairs were taken by other guests who said there were no more available. Despite our towels still being there, the hotel manager, Maggie, told us we had “left for too long” and offered no real solution. Her response? “You can try taking other chairs with towels on them,” or “go to another pool,” or “just stay standing.” With an elderly guest and no chairs available, this answer was unacceptable and frankly offensive. No one even tried to bring extra chairs or offer assistance. We were so disappointed and upset that we checked out a day early. Our kids were crying, and our family weekend was ruined. What shocked us most was the complete lack of empathy or effort. For the price we paid, you expect comfort, flexibility, and service, not to be blamed or told to stand around in the sun because of poor planning on the resort’s part. We moved to another hotel that same day and had a completely different experience, efficient, caring, and professional. Hawks Cay looks beautiful in photos, but behind the marketing is a resort that overbooks, underdelivers, and fails to treat guests with the care and dignity they deserve. We will never return, and we strongly recommend you stay elsewhere.

When we first arrived at Hawks Cay Resort, we were greeted by incredibly friendly and helpful staff. I wish I could remember her name because she was an absolute rockstar — seriously, someone give that woman a raise. After check-in, we drove to our villa, and from the outside, it looked like something out of a glossy travel brochure. But the moment we opened the door, boom — we got hit with a smell that can only be described as "grandma's basement meets questionable adult film set." We think most of the aroma was coming from the 70’s porn casting couch in the living room — you know the type. We aired the place out and explored. The bathrooms were functional but definitely overdue for a facelift. The downstairs bathroom was especially special: tiny, no ventilation, hotter than Satan’s attic, and squeezed under the stairs like a Harry Potter punishment closet. After unpacking, we hit the pool. Again, the staff? Fantastic. The pool itself? Cloudy and murky, like a giant bowl of mysterious Florida punch. But hey, it’s a busy weekend — everyone’s rocking full-body sunscreen and jumping in like it’s a free car wash. And just when I thought the adventure was over, I woke up in the middle of the night to hit that downstairs sauna-bathroom. What do I find? A massive coach roach hanging out, clearly refusing to pay his half of the rental fee. After a tense negotiation (and by negotiation, I mean I grabbed a flip-flop and went full ninja), he was evicted permanently. Overall, Hawks Cay has some serious highlights — mainly the staff — but a few "colorful" surprises inside the villa. With some updates (and maybe a pest control subscription), it could easily be a repeat visit. Until then, I’ll be sleeping with one eye open and a flip-flop in hand.

The resort is family friendly and the main pool, lobby, restaurants and bars are nice. I would not swim in the lagoon, we learned our lesson day 1. Jellyfish stings everywhere. 20+ dollar drinks kept us from enjoying ourselves too much, too expensive. Our 2 bedroom Sunset Villa was just average. Musty smell, humid, kitchen and bathroom cabinets were beat up. View from deck was beautiful. Bring off bug spray, mosquitoes are biting. We used this as a home base for day excursions to the different keys and Key West. For families it’s ok, if you are looking for luxury, it is not here.