Hawks Cay Resort

Spent a week at the Hawks Cay “resort” with my family. We decided to stay in the villas rather than the hotel room. The trip began with us having to wait a while to gain access to the villa. Rooms and villas are suppose to be ready by 4pm est. This appeared to be a common theme, as I overheard many people complaining of very long wait times to get into their rooms. Once we were able to finally get into the villa, which was described as “spacious”, we quickly realized that we were victims of false advertisement. The villa was very tight. There was very little room to maneuver around the room, the toilets & shower were tiny, and the “essentials” were grossly inadequate. The villa was not clean either. Dust everywhere and the bottom of your feet would become black from the dirty floors. As for the facility and customer service- both were underwhelming to say the least. A majority of the staff was not friendly or helpful. To ask a question or for a cup of ice, you were made to feel as if you annoyed them and were inconveniencing them. The one bright spot was a gentleman by the name of Donnie, who worked in the lagoon area. He was helpful, kind, and friendly. The facility itself was crowded, dirty, and poorly operated. The lagoon lacks signage for wildlife in the area. There were several children injured by poisonous sea sponges during our stay. We notified staff in the area and the front desk, and it was never addressed. The pools are not refreshing, small for the size of the property & guests it hosts, and also filled with sunscreen and urine. The pool bar staff was rude, and the drinks are expensive for what they are. Poorly made and weak. My family and I were excited to get away for our vacation, and unfortunately, we spent a week in constant disappointment while we were on site. We were able to experience some very cool places in the area that we’d recommend (Robbie’s, Lazy Days). However, for almost $4K spent to be disappointed by Hawks Cay- we won’t be back. I recommend staying elsewhere and save your money.

We booked a 3 bedroom villa with a pool. Apparently the ac went out and we were given a different villa. This was very disappointing. We got over it. Things happen. But if it wasn’t for Honor, we would be leaving a bad review. He went above and beyond to make it up to us. He came all the way to our villa 3 days to check on us. Thank you.

The best place of all to stay during your vacation.

My stay at Hawks Cay Resort was a wonderful experience overall. The location is absolutely beautiful, with breathtaking views of the water and a relaxing island atmosphere that makes it easy to unwind. The resort grounds are well maintained, and the amenities offer something for everyone, whether you’re looking to relax by the pool, enjoy the marina, or explore the Florida Keys. The room was clean, comfortable, and well cared for, providing a great place to relax after a day of activities. The atmosphere throughout the resort was peaceful, and despite being a popular destination, the noise level was minimal, making it easy to enjoy a quiet getaway. There were a couple of unexpected issues during my stay, including a water interruption and an air conditioning problem. However, what really stood out was how quickly and professionally the staff responded. They kept us informed, worked diligently to resolve the issues, and genuinely cared about making sure our stay remained enjoyable. Their outstanding customer service turned what could have been a major inconvenience into something that barely impacted our experience. The value for everything the resort offers is excellent, and the service from every team member I encountered was friendly, welcoming, and professional. I would absolutely return to Hawks Cay Resort and highly recommend it to anyone looking for a relaxing getaway in the Florida Keys. The staff’s commitment to guest satisfaction truly sets this resort apart.

Short trip to Keys. Filled with people, fishing charter was top notch. HK did not service our room but we ran into the Resort Director from Istanbul in the lobby, he took care of us and sent us a wine and cheese platter. Class act. I told him I wanted to go to Istanbul, he gave me recommendations.