Hawks Cay Resort

Our stay at this resort did not meet the expected standard for the price paid. To start off, we waited 45 minutes in the check-in line before being helped. Our room had multiple maintenance and condition issues, including a rusty lamp on the nightstand, a rusted circle on the opposite nightstand from a removed lamp, a damaged chair, cracked walls, and window shades that did not function properly. The shower and sink drain also did not drain properly for the entire stay. If you’re ever planning on staying here and getting an “ocean view” room, be prepared to either a view of a pool with loud children or a view of a pool with adults with a glimpse of the ocean in the back. The extremely high cost of the room, the drinks, and the overall condition of the accommodations and level of service did not align with the experience that we were expecting.

Our stay at Hawks Cay was extremely disappointing. We arrived around 1:30 PM knowing the room might not be ready yet, but hoping an early check-in could be accommodated. We were told they can’t offer early check-in, which was frustrating but understandable. The bigger issue was that the room still wasn’t ready by the resort’s stated 4 PM check-in time, and we weren’t able to get into it until 5 PM. The resort also advertises itself as dog-friendly, but they couldn’t provide something as basic as a bowl so we could feed our dog. Throughout the stay, several staff members were rude, dismissive, and seemed uninterested in helping, including the bar staff. The lobby was chaotic late at night, with children running around and screaming at 11 PM while staff did nothing to intervene. Communication was also extremely poor. Cell service was terrible, reaching the concierge was nearly impossible, and after we finally got through, it took two hours to receive additional towels. For a resort at this price point, the lack of hospitality, responsiveness, and basic service was unacceptable. We expected a much better experience and would not return.

Loved the view from the porch, very close to the water, liked the house. Whole property beautiful and well maintained. We had a good time. Hated that the house was not ready at check in time. We had to wait almost 2 hours. No explanation was given other than "room's not ready", no apology. Staff was downright rude. Construction work with caterpillar directly in front of our porch on two days.

Have not been there myself, BUT am planning a trip with my family from Alaska this Winter. My reason is many friends and I know the new Mgr Robert LaCasse, who is currently IMPROVING THE STAY,with personal great care from him and employees ,ALONG With Amenities, Fishing knowledge, The excellent choices for GREAT Ddinning, rooms,and all the fun things for families and kids. Can't wait to get there..TO APPRECIATE THE HAWKS CAY VACATION SPOT. Tom Young..

Donnie was so super nice!!! He was very accommodating with the paddle boards in the lagoon area, our boys were crazy to try it and he helped us made it happen. Such great service. Truly enjoying our stay. Thanks again, Donnie!