Hawks Cay Resort

If I could leave a -5 stars I would. We stayed here two years ago and it was fantastic. We returned to celebrate my husband’s 50th birthday. It was a MAJOR upsetting disappointment. Let me start with when we checked in they asked for my ID and my credit card for the $200 a day incidentals. Then I looked at my paper and realized it was SOMEONE ELSE’S name. They corrected this and I thought ok, we all make mistakes. Then we arrived at our villa. There were ANTS on the kitchen counters, the TV did not work with the remote, there was not any HAND SOAP in the bathrooms and I spent 30 min using g ChatGPT to get our bedroom tv and remote working. 4 star resort…. We are nice people so we used our own hand soap and called about the ants. They said we will send someone to spray. Ok we can move on. But then NO WiFi. My husband, my daughter and myself all had to do some work on this trip. Called the front desk they said we will put a ticket in. That did not help for the work that needed done that day. We also had three pieces of RAW GROUPER the restaurant. I nicely talked to the manager and gave feedback without expecting anything else. But…. Our villa was never cleaned. NEVER. We took out our own trash. No dolphin exhibit. Not enough servers. The last day we thought we would get sushi from the PILAR bar but it was CLOSED due to low census. But our resort fee wasn’t reduced even though amenities were not available. My daughter bought a drink and left a $2 tip that they CHANGED to $12!! They kicked us out of the adult pool at 6 pm. Adults should be able to swim last 6pm. Then the icing on the cake were the ROACHES crawling around on the third day we were there. My husband and I went to see the manager again upon checkout. I began crying as this was a family trip we had also after beating breast cancer last year and we will never get the time back. We all left upset. Now we have to worry about our kids taking roaches home. The manager Jeff was polite but limited in what he could do. He called the resort manager but he was in meetings. He is supposed to reach out to us in regard to our issues. Please don’t take your family here. I don’t want another family leaving in tears. We travel ALOT and this was by far the worst experience.

Excellent service , food and atmosphere. Ralph our server was, friendly, attentive and overall amazing.

Jimmy the bellman made the tennis weekend experience so much nicer, from the moment we met him at the entrance and he welcomed us and brought our luggage to our room, to the moment we left, when we requested him to bring the luggage down to our car , every time we saw him he was very helpful, and friendly offering us a cold water, Giving us directions on where to check the bicycles out , giving us food options at the resort , answering all our questions and generally bringing a genuine personal, friendly feel to hawks cay

Kevin was amazing. And so we're his drinks and recommendations.

Beautiful location, fun activities, tennis and pickleball weekend was the best! Patrick ran excellent clinics in tennis and pickleball !!