Hawks Cay Resort

We have been loyal fans of Hawks Cay for so many years. This time we brought our youngest son and grandson for a quick 4 night trip. As an I prefer gold member, I actually booked this time through Amex fine hotels for the added benefits. Upon arrival, our room was given away. We had booked a family oasis king room with a bunk bed for the boys and a king bed for my 6’5 husband. What we were put in was a room over 100 square feet smaller directly over the check in area with a parking lot view and 2 queen beds.The front desk lady was very dismissive and said they were sold out and she would comp our parking. We spent the entire time in different beds because my husband just doesn’t fit. I complained and asked for a manager to reach out to me every day and on Amex travel website. No one did. They even said in writing that the would call me to make it right. Still crickets. We had to ask for our room to be cleaned every day when we left the pool at 4pm. Be aware that there is no longer a playground, dolphin connection was closed, or a kids pool. This is NOT listed in the website/ The wait staff around the pool and the valets were the only bright spot of the trip. As the owner of a marketing company, I will advise all clients to avoid this resort in the future.

Pleasant enough hotel but on arrival were allocated room 2206 that the guy on the reception said it was one of his favourite rooms. See below the picture of the view from room 2206. A lovely view of the hotel restaurant roof, unfortunately my picture doesn’t show the super noisy extraction unit which is located just below the balcony. Requested a replacement room and got swapped for a lovely view of the car park. At least it was quiet. Grossly overpriced and overrated hotel. Additionally its remote location has you driving to look for a decent place for dinner. $25 a day to park your car, $50 a day resort fee. Much better around in better locations and better value. I found the staff very matter of fact and showed little interest in the request to move room. The guy who initially attended to us made a hasty exit when he seen us coming back to the reception, he knew that the room was poor

My husband and I went for the first time to the Florida Keys, and we absolutely loved the Hawks Cay Resort! It was a beautiful location, great service, delicious food at the restaurants, and we had a wonderful time on vacation!

Spent 5 days at Hawks Cay at Duck Key. Great all around. One highlight is the Calm Water Spa. I had a massage and my wife and facial. If you truly want to relax I recommend it. My therapist was Jen and she is fantastic. Found all my problems and really help me. Ask for Jen! Then take time to Sauna and hot tub to finish off the experience.

When there last week with my family. Had an amazing time! Food was a bit over priced but delicious! We met lots of great people and amazing atmosphere! Absolutely loved laying out by the lagoon. Justin in activities has great energy and made our experience fun & exciting! We really came to see the Dolphins, but they were not there, but everything was so much fun and overall & a great experience! Definitely will go again!