Hawks Cay Resort

I had a wonderful experience at Hawks Cay Resort. Whenever I needed anything for my room, Karen was always on top of it. I also had the pleasure of interacting with Junior and Junie, who were both incredibly sweet, friendly, and professional. The staff truly made my stay enjoyable, and I really appreciated how attentive and helpful everyone was. I would definitely recommend Hawks Cay Resort!

My stay at Hawks Cay Resort was a wonderful experience overall. The location is absolutely beautiful, with breathtaking views of the water and a relaxing island atmosphere that makes it easy to unwind. The resort grounds are well maintained, and the amenities offer something for everyone, whether you’re looking to relax by the pool, enjoy the marina, or explore the Florida Keys. The room was clean, comfortable, and well cared for, providing a great place to relax after a day of activities. The atmosphere throughout the resort was peaceful, and despite being a popular destination, the noise level was minimal, making it easy to enjoy a quiet getaway. There were a couple of unexpected issues during my stay, including a water interruption and an air conditioning problem. However, what really stood out was how quickly and professionally the staff responded. They kept us informed, worked diligently to resolve the issues, and genuinely cared about making sure our stay remained enjoyable. Their outstanding customer service turned what could have been a major inconvenience into something that barely impacted our experience. The value for everything the resort offers is excellent, and the service from every team member I encountered was friendly, welcoming, and professional. I would absolutely return to Hawks Cay Resort and highly recommend it to anyone looking for a relaxing getaway in the Florida Keys. The staff’s commitment to guest satisfaction truly sets this resort apart.

Short trip to Keys. Filled with people, fishing charter was top notch. HK did not service our room but we ran into the Resort Director from Istanbul in the lobby, he took care of us and sent us a wine and cheese platter. Class act. I told him I wanted to go to Istanbul, he gave me recommendations.

Although the place was packed with people, the staff did a great job. I heard some people were complaining about small stuff. Just like to song, you can't always have what you want! We had to wait to check in, Honor was very helpful inspecting our unit and getting us situated. I think when he saw my crying children, he wanted us to check in first. Lol.

Housekeeping was great, the villa team did a great job when we requested service to be done in our villa, great atmosphere, enjoyed viewing the sunset from our villa