Cameron House on Loch Lomond

Sadly, my daughter and I checked in here tonight on Christmas. We travelled all the way from California and were so excited to arrive. The valet man was lovely. But checking in at the front desk, we encountered a woman too busy to give us much information about the hotel or whether we needed reservations for any of the restaurants or activities. She rushed us through checkin and told us to read about it on the tv from our room. When we found our room, there was a lovely welcome platter of chocolate on the table that I had pre-ordered to surprise my daughter for Christmas. But next to it was a half-empty small bottle of milk. And in the fridge was a half drunk bottle of water. Then we tried to pull up the dining options on the tv as the woman told us to do. We scanned the QR code which took us to options. We clicked on room service and tried to access the menus, but we received error messages after trying multiple times. We dialed the extension “2414” it gave us to call room service. That line was dead. Again, we tried multiple times to no avail. We then called the front desk and asked if we could have unopened bottles of water and milk and if someone could take away the half-drunk bottles. We had to call twice to remind them since nobody came after the first call. The front desk then connected us to room service and the guy said he could try to walk us through the menu over the phone. I asked if we could have a physical menu to look at. He said he’d send one when he had time as he was working on five orders ahead of us. I told him we just wanted to know what was on the menu so we could decide if we were going to go to the pub, try the traditional Christmas dinner or room service. He said it might be awhile. I expressed my unhappiness about not being able to get information about our dining options and he was rude but said he’d send a menu when he could. The woman who brought us water and milk for the chocolates was friendly and tried to get the menu on the tv to work, but it didn’t work for her either and she said the number they listed was wrong and suggested we try another number “2411” I think. By then my daughter was upset with me because I was becoming frustrated by feeling like the hotel staff was too busy on Christmas to provide information or service to us. With that, my daughter went to the pub alone to find food and I’m going to sleep. Christmas night is ruined after us being so excited to finally get here. It’s too bad they don’t have working QR codes or enough staff to help their paying guests. Seems like other people come just for dinner and maybe they are getting good service but as a paying hotel guest, this was perhaps the worst checkin experience I’ve ever had. Probably what we should’ve expected for traveling at a busy time of year like Christmas.

Fabulous place just returned after a 2 night stay , the staff were so friendly and professional nothing was too much trouble , the atmosphere was amazing within the hotel and the loch views make it truly a place to slow down and relax . The Cameron Spa was pristine and the food at the grill for both breakfast and dinner was very good and service prompt and friendly. LOMA by Michelin-starred chef Graeme Cheevers offers a gastronomic experience that delights in every way . Well done and thank you to each and every member of staff working there, you truly are a credit to the running of this beautiful elegant hotel . We will be back in January. X

Cameron House hotel is indeed a 5 star luxury. From Check- in till check- out was an outstanding 5 star experience. The concierges were professional making sure we ok with everything. The hotel facilities were fantastic. We were checked- in at one of the Auld House suite and we loved our room.He had a stroll in the steam room and it was just a marvel. We had a great dinner at the Cameron Grill and Breakfast was also great and on time. Remember to try the Cameron Rack of Lamb.We requested a room service for the following morning and it was delivered perfectly on time. We had a lot of choices in the Mini fridge. The experience at the Cameron was the best have ever had in any hotel I’ve visited in the world. Just outstanding experience. Everything in Cameron House Hotel from Staff to Facilities is indeed a 5 star luxury We will surely be back.

We had an amazing stay at Cameron house lodges. The grounds are absolutely beautiful. The lodge was so spacious for 4 adults and 1 child and I was so pleasantly surprised to see that the lodge had a baby gate on the stairs which made our stay so much better. The lodge had absolutely everything you needed. Everything is fantastic from the lodge itself to the restaurants, pool, grounds etc. Worth every cent and I hope to be back!

Food was fabulous, easy buffet style lunch with plenty of choices and the waffles, fresh fruit and chocolate was a crowd pleaser. Service within Cameron Grill was excellent, with the staff all making it extra special with their Christmas decorations, special thanks to Raf, David, Amy and Shanna for their patience with our large party. The meet and greet with Santa was perfect, Elf Paula was patient and a fabulous photographer - thank you!!