Cameron House on Loch Lomond

This establishment simply does not deliver a 5-star experience, and I strongly recommend going elsewhere if that is your expectation. The physical property is beautiful and the location is exceptional. However, the experience was completely undermined by the staff. The service attitude, particularly from the Front of House team, was consistently poor. We had two distinct, unacceptable incidents: On our first night, we were insulted by a member of staff. On our final morning, our car was deliberately blocked in by staff members. The only exception was the dining experience at Loma, which was fabulous, but is notably not managed by the hotel. The hotel's own service standards urgently need review.

The waiting staff especially Shona was outstanding and very professional. I shall return because of you Shona many thanks

Just home from a brilliant first stay at Cameron House. The building and location is absolutely stunning. On our first morning, the mist was in over the Loch and it just made it even more atmospheric. The parking is valet style, so we just arrived at the front door and the car was sorted for us. The signage in the grounds isn't the most intuitive and initially we went to another entrance, but we will know for next time. The staff were exceptionally friendly the entire stay. We stayed in one of the suites (room 21) in the old building and...wow. It was the nicest room I've ever stayed in and absolutely huge, with great views. The room was immaculately clean and well kept with a good mini bar, coffee machine, TVs and plenty of space to relax. I particularly liked that during the turning down service, they left out bottles of water and glasses at each side to the bed. It was a lovely touch. We took our dog with us and were made to feel welcomed the entire time. They provide a dog bed, bowls, towel and treats along with specific door signs you could leave on to say that the dog was in the room on their own. We were able to take him on a walk to Balloch, then sat in the lounge by reception for drinks. There are a few places they can't go, but this didn't cause us any issues. The first night, we went to La Vista by the marina for dinner. It was lovely Italian food and the dog was made welcome too. The next night we went to the Grill. Dogs aren't allowed here, but that wasn't an issue as he was happy enough in the room. The food here was brilliant. I had the venison and my partner had the steak which were both absolutely beautiful. The best bit of the meal though was our server, Caitlin. She was so friendly, had great chat and really made the night special. The Great Scots Bar is stunning, with a lovely atmosphere. The service at first was a bit slow, but it was nice and relaxing and I thought the cocktails were a reasonable price for such a hotel. On our arrival night we went to The Tavern. It was ok, a lot more relaxed and was dog friendly. I found the music there really loud and it was difficult to chat. I would probably skip that next time, but it was something different to the more formal places elsewhere. I would love to come back again for a few days. This was for a big birthday, so we were pushing the boat out, but I had such a relaxing time, I know I'll be back. The only thing I would improve is the valet parking. The team doing this are great, really friendly and busy. The one thing is that the system isn't that intuitive and there aren't any signs telling you how to arrange to get your car back. We settled our bill about an hour before checkout and asked at reception how to get the car back, which was sorted quickly but others checked out and expected their car back instantly and were getting visibly irritated at having to wait (especially around check out time when everyone was waiting). I wondered if you could have an automated system where you can phone from the room and that requests your car back for you in the next 30 mins or so? But this is just a minor thing and I will know for next time. I can't wait to come back.

We had a difficult stay in March 2025 due to other guests outwith the hotels control, we were then offered to return again. We accepted this offer and returned for my birthday in July. On our arrival we were shown to our room in the new section of hotel, stunning location over looking the loch. We made use of the health facilities, sauna and stream room very relaxing. We booked dinner at the Italian at the boathouse. Meal was beautiful, we then went to main bar for some drinks. Service was excellent and made my birthday feel special. Breakfast the next morning was delicious, lots of options to choose from and even a Bloody Mary station! We are thankful for the help we received from Caroline Johnston(hotel ambassador) she went out her way to make sure we were listened to following our original visit and made my birthday special. We will be returning!

Cameron House most definitely earns its 5 star status. From the moment you enter the stunning grounds it’s on a league of its own. We stayed in room 360 on the newer end of the blinding with a lake view, the room was stunning, roll top bath, king size bed & a full stocked mini fridge with all you would need for a cosy nights stay. The staff are all so welcoming so attentive and polite. The breakfast, spoiled for choice, from wellness shots to full Scottish. My only downfall was we booked only one night, the hotel has so much to offer and it really is luxurious & relaxing stay. We shall be back!!